Moore Cadillac of Tyson’s Corner, Tyson’s Review

Took my Escalade in for a recall and to address road vibration at higher speeds. From initial call, took about a week to get the car in and then 4 business days to complete the work. I was updated the whole time and when I mentioned I bought road hazzard/wheel insurance (from another dealer I have had issues with) they tracked it down, and my bent rims/wheels were covered saving thousands. Due to the savings I went ahead and had additional work done, transfer case service, alignment, oil change. Never any run around, never any excuses, never finding "loopholes" as why they can't do something, gave me a loaner. Selling cars is the easy part, how you are taken care of after the deal speaks volumes
about a dealership. Big thanks to Donald Sealor for taking care of everything!

I traveled an hour to Moore Cadillac to look at a used Mitsubishi Lancer & Patrick immediately let me test drive it. Then he directed me to a Chevy Malibu to test drive , which I was skeptical about driving at first , but afterwards I loved the car , & it made my original thought of the Lancer seem mediocre. Patrick was very kind , quick to respond , & worked out the entire deal to my advantage . He even pulled out his iPad for my son to watch tv during the process of signing paperwork . I enjoyed doing business with him . Farid was also very kind & helpful , as he was able to beat my banks interest rate . Great customer service from Moore Cadillac & would definitely recommend to others .

My experience at Moore Cadillac was characterized by a friendly and professional staff. From the associate that greeted me at the entrance, to my sales consultant Jean and finalizing the sale with Bernard. The showroom exhibits sophistication and the dealership lot is impressive.

Great experience from start to finish. I never felt pressured from when we walked in the door until driving out with a new Cadillac a couple days later.

Mark Tehrani was my salesperson, he was extremely helpful and made the entire shopping experience very pleasant.

I look forward to buying from Moore Cadillac again.

Dropped my car at 8am for a 945am appointment. Oil change and alignment. They called at 1045 with some other services that should be done. I declined those services and just asked to do what I asked to be done. The oil change was already completed at this time and the car was on the rack for the alignment. Car was dropped off at 8 am I was called at 1045 am. I got there at 1 pm the technician decided to go work on another car since I didn t want to have the added work done. So when I got there at 1pm the service rep said my car wasn t completed and had to wait an additional 30min and the alignment I don t know if he did it. Poor poor service

I have been needing my gm recall on my hummer h3 for the past 5 months and every time I go in it is too busy or they just don't have the time and it is always someone just standing there doing nothing when my car could be getting fixed
Horrible service they have tried to screw me over and make me buy every little thing with my car and charge me 60 dollars to have a nut on my windshield wiper tightened!! 60 dollars!!!
It's a scam and it has dissatisfied my taste with the Moore family and how they run things around the dealership also on multiple occasions I have called to make an appointment and I have called periodically throughout the day multiple times and no one ever answers the phone.

We are long time Cadillac users with 4 units and Don Kelly takes such great care of us. He is a total reflection of the standards I have learned to expect from Moore. Thank you for all you do.

Had a very pleasant experience purchasing a vehicle with this dealership. Did my research online prior to coming in, test drove the car that I wanted and then signed the paperwork. Would definitely recommend this dealership any time!

Update 8/2020- So the platinum warranty that was sold to me is completely worthless when I tried to use it when a crack appeared in the plexiglass in the instrument panel, three weeks after I purchased the car. Not only did the service dept. give me the run around, they wouldn t call me back and they would not assist in having the vehicle subletted out to a dealership who manufactures the vehicle. I had to go to BMW and then go thru BMW corp. to have it fixed b/c BMW blamed Moore for the crack in the instrument panel when they detailed the car. The repair cost me 2k b/c the entire instrument panel had to be replaced. Now as I am trying to get a refund for the useless, ridiculously expensive warranty I am having to go out of my way to prove that I do not have a loan anymore with the lender that originally financed me, just so I can get the refund. Due to COVID, the prior lender is taking five business days from the initial request to email the paid in full letter. I never have ever experienced such difficulties after purchasing a vehicle, lack of service by a service dept. and/or canceling a warranty- I can tell you that Rosenthal Jag/Land Rover never does this to their clients and I had purchased multiple vehicles & warranties through them. My mistake for not sticking with Rosenthal.

It takes me a while to make big purchase decisions. Once I make a decision, I like to work fast and without hang ups/being jerked around. Jimmy Whittaker was both patient and excellent at getting me in the right vehicle at an agreed-upon value. Thanks, Jimmy, and the rest of the Moore Cadillac crew,

I always have a great, pleasant experience when visiting the Moore Cadillac, that's why I drive Cadillac since 2011.

Kraig and Patrick were great, exceeded my expectations and took great care of me! Wish I didn't live 2 hours away or I would get all my service done there! Thanks again!!!

I ve been searching for a few months on the right vehicle for me and my family. I have always liked and wanted an Escalade, so when I narrowed down my search I found one at Moore Cadillac in Chantilly, VA. I met with Jean, a sales consultant, and she was extremely pleasant, very professional and thorough with going over the amenities of the vehicle. She made me feel very comfortable with my purchase. She also set up my OnStar service and followed up with me to see how things were going. Jean is great and I would buy another vehicle from her!

Great customer service crim Kevin, called to wish me a happy birthday and also offered a complimentary car wash. Kevin is one of thr few good guys in the car dealership industry. I will definitely be doing more business with him.

My husband and I recently purchased our leased SRX from Moore Cadillac. Our Sales and Leasing Consultant, Beth Choe, was a delight to work with. She made the purchase very simple and worry free. If you are in the market for a great vehicle such as a Cadillac, please contact Beth Choe. She is very friendly and professional, and will make your purchasing or leasing experience very enjoyable. I would also like to take this opportunity to let future buyers know that if your vehicle needs service, Jack and his service department are second to none.

The epidomy of excellent service expected from Cadillac dealerships.

Outstanding service with Don Kelly, my service provider at Moore!

Updated review to the fact the general manager David Saenz called me promptly to resolve my issue with my reimbursement. Overall satisfied with my vehicle but customer service could be improved.

Always a good experience at Moore. I've been dealing with them for almost 20 years and they have always treated me well.

Athena is awesome. I would trust these guys. Love my new truck.

This was my first experience with Moore Cadillac, and I am pleased beyond words! Alan Khani, my sales representative, was an integral part of my car buying process, and he made it an enjoyable experience. Alan is the consumate professional. He worked with me so I could buy my used 2011 CTS Coupe (dream car), and not only was the transaction quick and painless, but it was so very easy. Alan took quite a bit of time after the sale to go over all options in my vehicle, as well as helping me get my OnStar set up and running before I left the dealership. I also would like to say that the financing professional I worked with was AWESOME (her name is Laura)! She was so very helpful and made the financial process painless. I would like to point out that Moore Cadillac facilities are absolutely gorgeous, and very comfortable to spend time in while buying or servicing a vehicle. All staff that I came into contact with during my car buying experience were very professional and welcoming. I would definitely recommend Moore Cadillac, as well as Alan Khani, for your next Cadillac buying experience. Great facility and great folks to do business with!!

Moore Cadillac is a Class "A" operation with skilled staff at all levels. I'll continue to make the 1 hour drive for future servicing needs.

Kraig and Michael are fantastic to work with. Highly recommend!

Had oil change. Did not add windshield washer fluid (still low) and added more air than the tire spec, despite what the receipt stated.

I've wanted and admired the Caddy SRX for several years; just didn't seriously consider looking into it until recently. It's a 2011 model, lots of options, big sunroof: a beautiful looking vehicle. It is just "a little something" I got for myself, now that all my kids are grown and I am single (widow). My job involves some local travel and it is great riding in a comfortable, well appointed vehicle.

The dealership is top-rate; very easy to deal with. They treated me well (nice showroom, water, soda and plush chairs) and the wait wasn't too awful long. David Hughes, my salesman was great; he set up the bluetooth for my phone, and dug up a manual to put in the glove box. They called me today, five days after the purchase, to make sure everything is okay.

I am very happy with my purchase and with Moore Cadillac.

Warranty covered everything, good customer service.

Very professional, very courteous, A great place to buy a car very smooth transaction. The car I bought was used but looked brand new... very nice used vehicles at Moore cadillac! Drove 250 miles to get it and it was well worth it! Thanks to all the staff that helped me thru this pleasant transaction!

Darrin M

Great customer service. Process was explained clearly with precise dollar value per repair.

My Service Experience was Fantastic. Also, the Parts Department Tire and Wheel sale could not be beat.
Thank You..
David

Don Kelly takes great care of my car and is very professional.

My only recommendation for improvement is to put a sign in the waiting area asking customers to limit their cell phone use or go outside.

Moore Cadillac is the best!!!

Leandro was a pleasure to work with. As was the Business Manager.

Highly recommend.

I often thought when reading reviews they were exaggerated to one extreme or the other. To follow is my honest opinion of my experience at this car dealership. Hands-down this was the best car buying experience I've ever had at a car dealership. Helpful, attentive and knowledgeable staff that enjoy what they do. They clearly went out of there way to accommodate my wife and I. They listened to our needs and concerns and acted on them; quickly, decisively and to our benefit! If you're in the market for a car go to Moore Cadillac in Chantilly and ask for Karen. She was awesome!!

Conte was great. Our appointment got lost and he still fit us in at the end of a long day. Kept us posted every step of the way too. Nothing but good things to say about the folks at Moore, especially Conte

The team was very efficient and kept me posted every step of the way. The facility is clean as well.

Excellent service as usual driven primarily due to Don Kelly the Service rep for this engagement. This project involved complete replacement of the CUE software hardware system. The funding was covered by a non-Cadillac third party company since the Cadillac warranty had expired. Approval of the 3rd party company was required BEFORE cadillac work could commence. This approval required a persistent bulldog and professional effort which only a skilled veteran like Mr Kelly could bring to the table. He was able to complete this project in a timely manner and reflected well on Moore Cadillac.

Kraig is my service provider everything always runs smooth and great service!

Dunai is my sales person and she professional, personable and patient. The environment is stress free and everyone was willing to help if and when needed.

Moore went above and beyond what I expected in purchasing a car. The staff was very friendly.

Their service department is always looking out for you. Especially Don, he always makes sure everything is just right.

The customer service was excellent from start to finish! I can t wait to my next service appointment that s how well I was treated thanks again guys!!

Extremely poor service. I've been trying to get a hold of somebody to bring my car in for three days. I've made six phone calls and cannot get anybody to call me back. Not sure what's up with this place??

Excellent service by my service writer Craig! He got me in and out quickly even though I had a few extra items taken care of.

Great service! By far the easiest car buying experience I ve ever had, highly recommend Moore Cadillac.

I found the service dept. to be slow and never had enough information. I had taken my car in for some warranty work but then 2 to 3 weeks later had to return because of a safety recall that should have been discovered had they run my Vin #. Both visits were horrible with slow service and lack of information. My service advisor didn't call me in a timely fashion to give me a status on my car. On my second visit I was never called to notify me that my car was ready. I had to reach out to Service Manager to get an answer. This was definitely not the expeirence I expected from a dealership of this caliber. I hope in the future they do better.

Jimmy and Bernard are the best!! It was a seamless experience. If you are looking for a Cadillac this is the place to go.

I showed up without an appointment thinking that my problem was a small one. It wasn t; nonetheless, the problem was taken care of courteously, efficiently and completely and under warranty. My thanks to all.

As usual, Moore Cadillac Chantilly did a fantastic job with our maintenance.

First time there but was recommended by my roommate. Very clean, fast, and professional. Was a little confused on how to get to the service area, but figured it out very quickly. All in all, think I ll be using here as long as I live in the area

My husband wanted a used car that we could only find at Moore Cadillac. We went to the dealership to inspect and test drive the car. We were not ready to discuss a price, but the sales manager kept insisting that we give him a number. Since we refused, he implied that we could not afford this vehicle and that we did not have good credit scores, so we left.

After searching further, we could not find a similar car at a different dealership, so we decided to purchase it from Moore Cadillac. We negotiated with the dealership and settled on a price, down payment, interest rate, etc. We also completed the loan application before going to pick up the car. Unfortunately, our disappointing experience continued when we returned to pick up the car. We were at the dealership for three hours. There was no one ahead of us in the finance department, but we spent most of that time waiting for the finance person. When we finally saw him, he tried to give us a higher interest rate than we had already agreed on, and convince us that it was a good deal. Eventually he decided to give us the rate we had already agreed on. He also kept forgetting to subtract the cost of tags since we were transferring them from our existing vehicle.

The entire experience was horrible. I am not sure how anyone could be happy with the customer service that we received. If this car had been available at another dealership, we would've walked away and never spent our money at this establishment. We will not be back to purchase ANYTHING from this dealership again.

Great people to deal with right up til you sign on the dotted line .Then no return phone calls my salesman told me 3 days for the paperwork to be completed,its been going on 4 weeks still no tags.The dealership will not return my calls or text.Total disappointment

I can t say enough great about this dealership and Karen our salesperson. Everything from the purchase to the finance people were excellent. Got a great used suburban from them. When we ran into an issue a few days after the purchase with a tire that was losing air, they took the car in for service and replaced the tire, rebalanced everything and did a full alignment for free immediately. Great response and the car has been perfect since. Would go back to them in a minute.

The gentleman was very nice and gave us a tour of the place it's worth the drive from Maryland.

Excellent service for oil change and subsequent state inspection.

Jimmy Whittaker and all the staff at Moore Cadillac were awesome. They were very professional and friendly....no pressure on looking at and test driving the vehicles. In the past I haven't liked the car buying experience but this dealership changed my feelings about the experience. I would highly recommend this dealership...and especially Jimmy.

Trying to make a service appointment and keep getting transferred to an appointment line that just rings and never gets answered. 2 times over 4 minutes each time

Had a wonderful buying experience. Joan Benedict the sales person was excellent. Explained every detail to my satisfaction. When I left with the car I had a good comfort level regarding the operation of the vehicle and the purchase terms and conditions.

Great experience as always,...they know customer service, C.J. went above and beyond to ensure I was satisfied...

Very professional to deal with and the technicians do their job very well.

Tony Hussain and Rand Lucas, tough to beat, top notch sales people and customer service with the one person in mind.....the customer. Won't go anywhere else. Thanks and a pleasure to do business with you and Moore.

Roadside assistance service was spot on. But dealing with the service department was a different story. Called them 3 times and left messages...but never received a call back. Finally the 4th time service advisor Beth gave great service otherwise it would have been a lower rating.

I communicated that I was having steering problem with my XT5. I took the vehicle to Moore Cadillac to fix the issue. When I picked up the vehicle the service manager noted the problem was fixed - sure it is. I am still having the same steering issue. This was a complete waste of my time. Obviously, they didn t take the time to thoroughly investigate the problem. I assume this is how they conduct business. Beware. It is becoming more difficult to find ethical businesses.

I brought my 20 year old Seville STS in to Carlos Cruz and his top notch team of professionals in August 2020 to repair a caved in door and fender, which was the result of a driver backing into my parked car. It was the first accident for my car, so I had no experience with what to do about it. I wanted to keep the original door and I wanted to ensure that the car was not totaled, just restored to its previous mint condition. Carols was outstanding, patiently walking me through the claims and repair process. And his body work team, as well as the paint and detailing teams were incredible. When they were finished, you wouldn't know there had been an accident at all ! They kept to the original repair schedule, the total costs came within the insurance company's claims budget, and I got my car back good as new. I don't usually write reviews, but this team was that good. I highly recommend them for collision repairs.

I had a smooth time here at Moore Cadillac. I got a Used 2013 Honda Accord but it was really low miles. It s a Clean and good car. One Owner car. Kevin Martin Showed me the car and he was very professional and made things easy. I would definitely look into their inventory if you are in the market for a vehicle. Thanks Kevin Martin and the Moore Cadillac team!

Not responsive at at all, I called to get info concerning a vehicle they have for sale, I never got a response.

Javan is a wonderful and an amazing person. He is very patience and is willing to help you pick out the right vehicle with no pressure!!!! He helped me pick out my very first car and I highly recommend him!! You will not be disappointed! Go in and ask for Javan.. you won t be disappointed.

Super honest and fast. I loved their service and candor!

I had a great Experience At Moore Cadillac Saturday. The techs were very helpful and kind. Thank you Moore

Great first experience with Moore Cadillac of Chantilly. My service advisor Kraig Gough was very professional and great with communication. They were very thorough with the diagnosis and repair. Everything was done in a timely manner and was very reasonable with pricing. I would recommend Moore Cadillac of Chantilly to anyone!

Karen wasan absolute sweet heart! She knew the car well, was quick to teach us all the ways our driving experience could be personalized and provided excellent customer service.

In purchasing our new SRX the Sales Representative and Manager were very thorough in explaining the best options. And it was nice that the owner of the dealership spent time with us to share his apperciation for our business.

Nguyet Hildreth

Pete had great communication throughout and Mike did an AWESOME job on my car. I was worried bringing a high end sports car to get body work done, but as promised Mike did great.

This is our 3rd purchase from Moore. Our sales consultant Jimmy Whitaker was friendly, knowledgeable and easy to work with on this purchase.

I always recommend Moore Cadillac!

Great service team at Moore. Kraig always takes great care of me and extremely fair prices.

Staff was very personal and professional. Offered options to consider. Both staff members answered my questions with open and honest responses. Overall a very positive experience.

Moore Cadillac has always been excellent and does things right. Our sales Rep, Jean, has been with them for many years as has Don in service. Both go out of their way to insure customer satisfaction. We have purchase cars from them for the past 30 years and will continue to do so. They are a bit old fashion as they care about the customer long after the sale is made!!!!

My Escalade Hybrid would not start Tuesday morning 7/24. So I called Cadillac roadside and they came out and tested the battery. 0 CCA, so they got a flat bed out and got the truck on it's way to Moore Cadillac in Chantilly. I called to give a heads up to the service dept and get a loaner car sorted as well. I have 4 children and I needed a larger SUV to accommodate for my wife. Well, long story short, Enterprise is garbage and weren't even remotely interested in assisting. So, I called my service advisor (Brian) and asked him to please assist in any way he could.

Brian took the initiative and got Enterprise to drop off an appropriate SUV, which was a huge convenience for my wife and me. Then he called me and took not of every concern I had to get checked out while the Escalade was in service. I wasn't particularly pressed to get the truck back but Brian STILL stayed in constant communication about what was going on with it. The truck was fixed, cleaned, and dropped off at my house on Thursday morning...everything was covered by warranty. The tech also picked up the rental and returned it.

Needless to say...I am beyond pleased with this service. This is without a doubt way above and beyond what I expect in this day and age and exactly how customers should be treated. Brian is a superstar with a complete understanding of how to achieve customer satisfaction. He deserves recognition for his work ethic.

Great service, nice people very organized and on the ball so happy to be doing business with Moore Cadillac.

They will get you in a car, New or Used, all brands. Good financing!

If you're looking for a cadillac Moore Cadillac is the dealer to visit. Ms Morgan McDonough should be your salesperson. She is friendly, knowledgeable, and made the most use of my time which I had very little of this day. She made buying the 2014 CTS V Sport an exciting and fun experience. Awesome car matched by awesome service. I highly recommend Morgan.

Ernie

Received the excellent support that i expected based on my many years experience with Moore's.

Buying my car was an excellent, easy going experience! My sales representative James was friendly & knowledgeable. I was very impressed by the clean environment. I appreciate their extreme efforts to make patrons feel safe. I strongly recommend Moore Cadillac for hassle free and stress free car buying.

I cannot say enough good things about Moore Cadillac. I ve purchased two Cadillacs from Moore, both experiences have been phenomenal.

Most recently I bought. 2021 XT5, Kevin was my salesperson, he was professional, courteous, and extremely knowledgeable.

I highly recommend Moore, if you are looking at Caddy s in the NOVA area go see them, and ask for Kevin!

Always has been a pleasure coming in after purchasing a used vehicle. With the service contact, I was surprised to discover that a light bulb change would cost over $425 and be informed The entire bumper had to come off. I did a quick 15 minute YouTube tutorial change the bulb myself for $17, no need for the bumper to be removed. It would ve taken a tech much less time because my car would ve been up in the wheels off. Perhaps maybe five minutes.
I shared this with the service tech and also a sales person. I did get the name of the service manager, would have thought he would call me first?
The next day, traded my car for another luxury brand at another dealership ...and bulbs are included in the service plan. Sigh.

My husband and I really felt like we had the smoothest, most pleasant car buying experience at Moore Cadillac this past weekend. Kevin and Fred were wonderful to work with. Kevin gave a great explanation of the new car with all it's bells and whistles and features. We got a great test-drive opportunity. Moore is a well-oiled machine that really treats its customers well. Very polite and personable, from sales to finance, it was all A+.

HORRIBLE SERVICE! Purchased a 2011 Escalade ESV in June of 2014, in the last 10 months i have spent over $5,000 in maintenance and only about half of my issues and concerns were addressed, David Korelitz is a JOKE of a service advisor, EVERY problem i had either "couldn't be duplicated" or was a "common problem". Don't bother talking to the service manager Adura, she'll just come out with her mouth full of food and tell you its a "common problem". The general manager is Michael Korelitz (David's father) so you can only guess how David got his job. There's no need in emailing Joe Moore or Michael Korelitz because when they do call you they'll just say "We'll make it right" and THEY DO NOT! BTW you can catch Joe Moore working out in his gym above the "Service Lane" sign watching this dollars roll in, Whoever started this dealership should be ASHAMED at the way Joe Moore is allowing it to be run.

My experience at Moore Cadillac of Chantilly was spectacular. I received wonderful customer service with Ethan Shah in the sales department and was delivered exactly what I wanted. The deal I got and the lease Ethan created for me was tailored to my needs and helped get my monthly payments to a more than reasonable range for my budget. I absolutely love my 2012 CTS and highly recommend Moore to anyone in the market for a new Cadillac!