Wendy Bonesteel

Review of Moore Cadillac of Tyson’s Corn...

I found the service dept. to be slow and never had...

I found the service dept. to be slow and never had enough information. I had taken my car in for some warranty work but then 2 to 3 weeks later had to return because of a safety recall that should have been discovered had they run my Vin #. Both visits were horrible with slow service and lack of information. My service advisor didn't call me in a timely fashion to give me a status on my car. On my second visit I was never called to notify me that my car was ready. I had to reach out to Service Manager to get an answer. This was definitely not the expeirence I expected from a dealership of this caliber. I hope in the future they do better.