Montevista Retirement Center Reviews

I moved into the MonteVista at Coronado four years ago because of its amenities: spacious, well planned and comfortable apartments with complete if compact and updated kitchens and baths, good food in an attractive dining room, a social lounge and a recreation room, on a large beautifully landscape lot in a quiet residential area.
I found so much more. I found real comradeship: we are not just residents here at MonteVista, we are a welcoming, caring community who socialize, who dine together, who communicate and who genuinely like and respect each other.
Living at MonteVista may not have added years to my life (though I suspect that it has) but has surely enhanced the life I ve had here each and every day.

For EXCEPTIONAL service I can only say one thing about The Monte Vista at Coronado. My mother has been there since 2013, and ALL of the staff care, and make a team effort for extraordinary care. It is as if you have your own family right there.
Valerie (Concierge) will greet you, and goes beyond the normal duties of any person to help. We had an emergency, and she got us a ride to the Dr. within a 15 minute span. She knows every resident and what they are doing at every moment. Thanks Valerie! Robert the driver takes you to some errand that is included with the service. He gets that walker in the car within seconds; super sharp.
Ron the Head Chef makes the best balanced meals, and they still have good old fashioned butter. Every meal is hand crafted, and put through timeless tests for taste and nutrition. I always gain some weight because the food is so good. Thanks Ron!
Your parents, aunt, or whomever will be taken care of like I have never seen before. All the way to the pill givers, Rose got me some more sauce for my chicken, and the meal delivery was excellent. Jose got some extra butter pads, and did it with a smile.
Everyone all the way through cares so much.
Thank you for your 5 Star experience.
Meredith H./Denver,CO

My father was at Monte Vista nursing home for only one month and our experience with everyone we encountered was exceptional. Exec Director Mike Heiner and Admissions Director Axel Vela were warm and welcoming. Nurses Emily Moran, Amanda and Brittney provided the most compassionate and loving care to my Dad our family. I highly recommend Monte Vista and will always be grateful to them.

My mom & dad both moved to an apartment home at MonteVista last May. What I love about MonteVista are how the residents and the staff were friendlier than I ever imagined - they both feel at home now. There is so much going on with bridge for mom, the entertainers that come, and don't forget happy hour. Thanksgiving and the other special event dinners are beyond what you can ever get anywhere else. And the holiday decorating is Macy's plus! There are just so many caring staff all around mom & dad - Valerie is amazing and the wait staff totally know the residents. We found an excellent home health provider that works so well with the community. Mom benefits from the in-house therapy, and Norma totally knows how to get mom participating. What a great solution for a fun home. This was all totally needed. Thanks MonteVista!

When my father was ready to move to independent living, we visited 3 other options and he did not care for them. The minute we walked into the Monte Vista for our appointment, he was impressed by the gorgeous lobby and the availability of cookies and coffee. He loved the spacious kitchen, bedroom and living area in his apartment. He Enjoyed the activities, performances and friendliness of residents and staff. The last year of his life he was able to stay in his apartment with 24 hour care. Food and service are top notch. Always a friendly, smiling, helpful person at the front desk. My dad was totally comfortable and happy at his new home . Eternally grateful.

Be forewarned, this is a self-serving review. Regardless, I have had the privilege to serve as the head servant (executive director) to the amazing team of people working at the MonteVista at Coronado for the past four years. This team demonstrates each day more than I could ever require; in genuine attention to individual residents, and through a patient and caring commitment to improving their lives.

Each of the talented team members here provides fine examples for me to imitate. The opportunity to serve in the Five Star Senior Living family at the MonteVista is a gift greater than I deserve. I invite you to come and visit, see for yourself, and consider becoming another one to the very best people in all of Texas - the residents of the MonteVista, or one of the truly loving family members who are part of this community!

Beware! They steal! My bathrobe disappeared when I was taking a shower. Two $60 pairs of support hose also disappeared when I was at the shower room. They had a Hispanic man who washes floors give me (a white female) a shower. I asked why I didn t have a female help me. He said none were available. I felt so humiliated!! I never saw him give any other patient a shower. He only cleaned floors! This is wrong, unethical, immoral! Two nurses were very hateful to me. Mocked me, accused me of lies they made up! I had to argue to get my meds. Otherwise they skipped them.
They went through my purse without me knowing.

DO NOT GO TO MONTE VISTA REHAB IN EL PASO!!!

My wife and I live in Independent Living at the Monte Vista - we love our beautiful apartment. Unfortunately my wife was recently in the hospital for a few days. I am so thankful that there is a rehab facility right here at the Monte Vista. I was able to be there for her each day. The therapy staff are excellent. Ron is a great therapist. The nursing staff were so caring. Irma, Aida, Albert, Lourdes, Lisa (and many others who I can't remember all their names) did such a good job. Brent, the head of the Rehab has really trained the staff well, and he personally checked in on us several times.

Now my wonderful bride of 63 years and I are back together again in our apartment home - thanks to the therapists, the nursing staff and our caring physician, Dr. Arianna Bender. Life is good again.

Of course no place is perfect. But the MonteVista is really trying to get there. I really enjoy the excellent meals and variety of menu items. The wait staff are so friendly and prompt - EllieAnne is excellent. I am very comfortable in my Short Stay furnished apartment while my 2 bedroom apartment is being prepared for me to my specifications. Thanks to George, the Maintenance Director. And Carmen (my housekeeper) does a really good job. The driver Erika has rescued me twice - once I would have been at the ER for hours had she not known how to get them to move it. The PT and OT therapists have really helped me since I moved in last month. How convenient to have this "in house" therapy for the Independent Living customers. I'm staying!

My mother has lived here, and recently had the requirement for more care than the independent living here provided. When our family made this change, the management of the facility went out of their way to make sure that my mother did not have a lot of contractual obstacles to do so.

Having experienced the transitions at other facilities and the both the internal red tape and contractual problems with those other facilities, it is very obvious that the facility understands that the care needed for elders is continuously changing for that individual, and they make sure that the they can act with the families to make those changes as easily as possible.