Monsoon Company Reviews

Have a look at the pic I uploaded and see if you can see what's wrong

i have order from monson to saudi arabia ..idont get yet its befor 5 month ago .. i buy by visa card

I bought a dress online which I returned the same day I received. I have been waiting 5 weeks for refund. Tried to resolve both by phone and email to be told I have to wait (even though Monsoon have had the item for 5 weeks). I asked for More

I first contacted customer services 16th April by phone and continuously since via email. My reward card was not activated to my account so was not receiving full benefits. This was sorted on phone call and was informed new card would be sent out. Despite numerous emails I'm still waiting!!
The excuse I am told is the company they contract to provide reward card are causing problems with delivery of same. Really since April and you have not changed provider!!
I am fed up with so customer service and their poor excuses. I refuse to shop with monsoon while I have no reward card and I have been a regular shopper for many years. One very disappointed customer.
Thank you for caring about your customers and promptly sorting this out - NOT. Obviously the com0any isdoing so well re profits one customer doesn't matter. Sad.

Appalling Customer Service - I recently placed an order with Monsoon and upon delivery found that one of the items had not been discounted correctly. I contacted customer service who told me categorically that I was wrong and the correct More

I have an ongoing issue since June 2020 and none of your customer service seem to be able to sort it out!! I have spoken to at least 8 agents regarding this, all of which promise they are going to be the ones who will sort it out and yet I don t here any more from them!!!I am now at the end of my tether and wish to make a complaint and also wish to speak to head office.
Update: have now called head office only to be on the phone for 1 hr 20 mins and recorded message saying they will answer my call shortly!! Given up now!
Can someone please contact me before I turn to all my social media platforms, watchdog and Martin Lewis!!!

My husband bought me a beaded velvet dress from Monsoon. It is absolutely awful, the seams look as if they will split, the hem is not level, the material is cheap and it is badly made. I have sent an email to customer services at Monsoon who don't even have the decency to acknowledge - is this because there are so many complaints about their clothing nowadays - it used to be such a great company and the clothes were always well made. Any ideas anyone

My daughter bought me a coat not cheap 6 months later the stuffing started coming out of the hood my daughter paid cash but we could not find the receipt. Monsoon will not refund, even though the coat looks new is clearly Monsoon is clearly my small size and is clearly in good condition and still on sale I will never buy from Monsoon again and photos of this inadequate items is going on FACEBOOK.

Dreadful. They have lost my online order, and have no idea where it is. They are refusing to refund me until it is delivered back to them!!!! Customer services is a joke. Takes ages to get though on the phone, can't tell me where my order is and will not refund, no supervisor call back as promised, no response to emails (other than automated) the hold message refers to live chat on website but this is just a messaging service. DONT BUY FROM MONSOON.