My husband bought me a beaded velvet dress from Mo...

My husband bought me a beaded velvet dress from Monsoon. It is absolutely awful, the seams look as if they will split, the hem is not level, the material is cheap and it is badly made. I have sent an email to customer services at Monsoon who don't even have the decency to acknowledge - is this because there are so many complaints about their clothing nowadays - it used to be such a great company and the clothes were always well made. Any ideas anyone