I first contacted customer services 16th April by ...

I first contacted customer services 16th April by phone and continuously since via email. My reward card was not activated to my account so was not receiving full benefits. This was sorted on phone call and was informed new card would be sent out. Despite numerous emails I'm still waiting!!
The excuse I am told is the company they contract to provide reward card are causing problems with delivery of same. Really since April and you have not changed provider!!
I am fed up with so customer service and their poor excuses. I refuse to shop with monsoon while I have no reward card and I have been a regular shopper for many years. One very disappointed customer.
Thank you for caring about your customers and promptly sorting this out - NOT. Obviously the com0any isdoing so well re profits one customer doesn't matter. Sad.