Mojilife, llc Review

I am so sad to post a 2 star review! I LOVE this product however their CUSTOMER SERVICE is awful!! I have worked with a distributor before and she was very helpful. I didn t realize I wasn t order through her and found that their main office customer service is the worst! I contacted them within 2 minutes of placing my order online and asked if I could change an item. They stated I could not without a restocking fee of 10%. I was shocked a company would not be willing to make adjustments, especially when my order was just placed and it is not being shipped. I am picking the items up at will call. I have requested that my order be cancelled twice today, but since I have requested this the individual is no longer answering my emails. So frustrating. I would have ordered several of these for my home and business. I love that they have clean scents, but customer service for me higher on my list!!

I love the product so much. And MojiLife just keeps getting better. The new AirMoji is amazing. Great scents, too.

My order came and it was missing one of the scents I had paid for. I reached out and they were very quick to respond and help. They issued me a credit for the amount of the missing product even though it showed on their end that it had shipped. They were very easy to work with! I also really like the product so far!

Terrible so disappointed, these have no scent. Normally I do my research and I should have suspected the no refund/exchange policy was a red flag. If you stand by your product you'll bend over backwards to make customer happy. Now on to the machine which some how they make it appear larger than it is. The reviews must be from distributors because only one of my scents could we smell. They all appeared to be nicely packaged scent blocks but upon opening just dried up press board without any scent. Please please please save your money because this can't scent a small powder room. Look I passed it amongst friends because I thought maybe it was me. Nope they all had the same bad review of this scent machine. It comes nicely packaged with carry case, etc. But they need to spend more time figuring out how to add the "SCENT" to their scent machine. I thought maybe my scent blocks got dried up in heat during shipping. But I'm going to side on caution, because if they thought their product was at all any good they would allow some type of refund or exchange. But they do not. That screams,,,, look elsewhere for company that backs their product.

With 6 kids and a fur baby, too, I wouldn t own any other home fragrance option. Not only is it safe, but it can be tipped over with no mess.

I ordered an emoji and when I received it the device was not working. When I contacted the lady, that I ordered it from, she told me that she would charge me shipping for her to send me a new one, (eventhough she sent me one that didn't work) in order to have her send me one that actually works. I am not doing that. This is not a good way to treat your customers. I had previously purchaced one and it didn't work either. So, I'm done with emojis. They don't work. I paid for these devices and did not get what I paid for. Buyer beware.

We have two for the home, but my favorite might be the Mini version for my car.

Their scents and product are amazing!!! The customer service is very lacking. Do yourself a favor and never do a will call order. I ve been waiting outside for over an hour for pickups for they keep saying it will just be another minute. You would think for a will call order your product would be pulled and ready with your name on the box...but no. They pull your product from inventory once you arrive which is what causes an extreme delay. Getting the bath & body work wall plug-in is just as wonderful and a heck of a lot better experience.

I received my MojiLife starter yesterday. Both scent sets were packed with amazing smells! We put the Fresh Lime and Coconut pod in our AirMoji II and were more than satisfied! Being waxless is the icing on the cake! Especially with little ones running all over the house! The device itself was easy to use and the app was as well. I didn t give 5 stars because I haven t had a chance to see the longevity of the pods, and there s always room for improvement :)

Love love love the AirMoji! My favorite scent pod is Bora Bora or I ll Be Home during the Holidays. I also like the fact that you can change the colors of the LED band.