Mobile Marriott Reviews

Just met some out of town friends here. Seemed nice enough.

The rooms haven't gone through renovations yet, but they are still nice and clean. The hotel staff was excellent.

Stayed just one night in the Mobile Marriott. The room was clean and everything was as expected. Staff was friendly and room was nice.

Worst marriott I have ever stayed in. Reserved a king room weeks in advance for a 2 week stay. Checked in they put me in a 2 double room. Asked to move and of course nothing avaible but would call and move me when one came avaible. Never got a call. Walls are paper thin can hear everything in room next to you. Doors slam shut so you get woke up every time leaves or 3nters room on your floor. My sink kept backing up when someone above me drained there's. told the front desk nothing was done. Huge holes in the ceiling in the lobby. People enter your room without knocking. The sprinkler system flooded the hotel from the 6th floor down in the middle of the night. Maintance is still cleaning it up and that happened 6 days ago. If it wasn't company book for bussiness I would have checked out the next day. I'm a Plat member with over 209k reward points been in marriott all over the world and this is the worst one

Very clean and staff was friendly and professional. There was an unpleasant order when entering the lobby and the beds were HORRIBLE.

The Hotel, Azalea Room and our room were clean. A/C pulled sufficient to hang meat (Wife has hot flashes and I have to freeze). Staff attending to our functions in the Azalea Room were most friendly and accommodating (Joe, Cleveland and Dalzell(?)). Catered food for 2 nights was excellent (Chef David). Bank of 3 elevators for the 20 story building was amazingly fast and available. Meagan and "My Love" (missed her name all weekend) in the restaurant and bar both had such positive attitudes and great smiles along with super service. Kervin was most co-operative and helpful.

This was the same Family Reunion mentioned by Deana Linda Keefer in an earlier review. I understand her concerns, being the Host. Hosting, you want everything to be right. But everyone I spoke with enjoyed the facility. in fact not having a pool may have forced family to find more adventuresome activity and go off premise (My wife says the DuckBoat ride was a hoot).

Now to what could be improved:
Attempts to make reservations to the 800 number were a trainwreck. I understand this may be a corporate problem. Then when the local number to the Hotel was distributed, people were told no rooms were available. Phone calls made seemed to clear up each case as it happened..
One family wishing to come in early on Thursday from Montgomery was told the Hotel had no vacancy. Others were booked outside our block of rooms, and the weekend front desk couldn't remedy.

This rating of 2 stars will be amended once we know the financial ramifications of the reservation and booking accounting. and run a final tally on the cost of our Family Reunion.

The ball is in Kervin's and management's court as the whether stars are added or.......

I was taking a class and it was very clean and easy to get to. Didn't stay in a room.

The room and lobby were very nice and the employees were as well

Very nice and beautiful hotel with restaurant, but they used too much Clorox in cleaning the rooms

Great staff, but waiters could be more attentive at breakfast

Comfortable stay. As expected with any Marriott before.

This hotel was really nice but the breakfast was terrible. I slept well in their soft beds.

Whatcha See, Is what you get. I can't down the hotel, but I must bring up that the rooms smelled stale. The check in staff on 4/6/18 in the after-noon are absolute GOD sends. If I could take each one and place in the other places around the hotel..It would be nice. I read that the hotel will be doing some much needed renovations. I agree. Good luck with the change.

Amazing facility, amazing cuisine, awesome staff. The events staff is particularly notable. They were friendly and attentive to my every need. Tony Reynolds is da man .

Good room, good location, friendly staff, good on site restaurant

Friendly staff, clean rooms, however the restaurant was not very good for dinner, they did have a good breakfast

Hotels in a good location near the airport and the mall. Hotel has a very good fitness center, and the Concierge Lounge on the 5th floor is nice. Building is a high-rise with 15 floors. There is also an airport shuttle and internet is free.

It was a professional event and it was beautifully decorated and the food was excellent along with the service from the servers. We were located in the ballroom.

Had billing discrepancy, but service and room great

Great place to stay been there a few times and always do a nice job.

Over the edge event took place at the Mobile marriot. It was great!

Very nice building. Welcoming staff and the bed is so comfortable. Only complaint is heater is loud when it cuts on and off. Other than that 5 star

Good looking hotel inside and out. Dont really like the carpet as it always seems to have a strange smell.

We stay here every year we visit Mobile Al and everywhere we go we choose Marriott but they failed to let us know that they do not have a pool due to renovations, not will they have one in the future, kids were very devastated.

It's the best and the girls at the desk hell can't ask for better

I am by no means a coffee shop hipster. Nor am I any type of coffee connoisseur. I just like good, non-burned-tasting, freshly ground coffee. I am relatively new to cold brew, only having had it 2 or 3 times prior to visiting Serda's. It was such a hot day, we decided to have cold brew. It was absolutely delicious..

Room service is not fast. Waited over 45 minutes for coffee

The conference rooms we were in were nice and staff were friendly.

Fantastic views as it towers over everything in the area, the rooms were ok, clean & tidy.

Nice clean rooms and comfortable beds. Evening room service was a disappointment. Couldn't get ahold of anyone. Had to make multiple calls to get an answer. Order wasn't right. Tried to call again and no one would answer.

It was clean beds were amazing and staff was so polite

attended a sales pitch, not really judging the hotel.

Very nice place, very clean, employees are awesome and very friendly staff.

Good hotel. I would have 5 stars, but it is a older hotel. Hotel was clean, and staff were great. We stayed for a cruise leaving Mobile, and shuttle driver was great getting us to and from port.

Exquisite rooms, great staff. Eat at big time diner while you're here.

Have free wifi. Not that great of an area to be in though

Rooms are clean and updated friendly greeters in the lobby....

Staff is excellent, the rooms are pretty terrible. The AC rattles everytime it turns on, you can hear everything going on around you, whether it's people talking, the vacuum, or the construction outside.

My husband and I recently stayed at this location 6/23/2018 for ONE night. I made my reservation online on 6/16/2018 with my credit card. When we were checking in on 6/23 I asked if I could use my debit card instead of the charges hitting my credit card. The desk clerk said "SURE, NO PROBLEM". The next morning I checked my checking account and there was a hold for $1000.00. Yes, ONE THOUSAND DOLLARS. I immediately went to the front desk to inquire about the charges and the desk clerk said "Oh yes, the clerk the night before left a message that she made an error when keying in your debit card information. Don't worry, the charges will be returned to your checking account within 4-5 business days". He rushed me away and said for me to contact the General Manager. My biggest issue with this is the fact that the staff knew of this $1000 error and not one person took responsibility and tried to contact me. Did they not think I wouldn't notice this $1000 error. I reached out to the General Manager she was sympathetic but in the end there is nothing I can do except wait the 4-5 business days for the funds to be returned to my bank. TOTAL NIGHTMARE, DO NOT STAY HERE - KEEP LOOKING!!!!!!!

The room was comfortable and the staff was lovely. We ate at the restaurant and the food was decent. I love Marriott beds. I felt that the bathroom was a bit small, but it wasn't a problem. There was a small fridge, but no microwave.

Good location with a great view. The staff from the management, to the front desk, all the way around is friendly and accommodating. Comfortable need a with good pillows. Only complaint is the extra small bathrooms, not a whole lot of movement in there.

Elevator was malfunctioning. Appears to have being renovated or updated being made.

Very nice staff. Ray is awesome (I believe that was his name, bald guy worked overnight)

The service is always great here, and the rooms are nice

Nice hotel, clean and all crew also staff are friendly.

I attended a workshop here and the food they served was terrible. Veggies we're undercooked and the chicken was very dry.

Excellent service room was clean and comfortable. Heat did not work. But management took care of problem

The employees made our stay at the Marriott very easy and enjoyable for us and our cats. The room service was fantastic and the room was immaculate.

Great hotel! Clean, accessible from the main road. Staff very friendly and attentive to guests need. However, the room that I was placed, didn't have microwave!!! Love the Mobile, Alabama hospitality!!!! I most certainly I will return to this hotel.

Good hotel. Hallway got a little noisy at times but in general the insulation was good.

The bathroom had the nicest shower I've had in a long time at a hotel, lots of water pressure and the hot water didn't run out either!

They have tons of parking, a nice outdoor patio and friendly staff.

Ok place. Desperately needs remodeling. Very friendly staff. Also great for large conventions.

All of the staff are very friendly and helpful. Hotel is close to many popular areas including a mall and restaurants and only a few minutes away from downtown mobile.

Hotel staff very polite and kind. The hotel itself however is horrible. My sheets were dirty and it has a horrid smell. There's one microwave in the hotel, which is in the lobby and it was filthy!

Staff was very courteous, roos are beautiful, and hotel and rooms were very clean!

It's clean, has a very friendly staff. And there's always something to do around here

Decent location, needs a remodel. Outdated rooms, friendly staff, decent restaurant.

Clean nice place. Staff very friendly and helpful. Will stay here again!

Please check around, it's not worth it. I only went because a friend invited me to visit.

Love this hotel and their beds are super comfortable.

Room was not clean, dirty table, dirty sheets.. the workout room was amazing though!