Mississippi Department of Employment Security Review

I have been calling this office everyday Since March 23, 2020 . I can not get the phone to ring. I have been calling 3 different numbers.
The Win Job Center in Pascagoula, MS had not updated their files in 5 years which interrupted me filing my weekly certification. I am currently not receiving my check and I can't even get anyone on the phone.

On Mondays and Tuesdays they don't do certain things and on Thursdays and Fridays they don't do certain things so what are they doing during the rest of the time these days? When you do call, you have 3 hr wait time, If you dont want to wait 3hrs the automated system we'll set up an appointment for you to talk to a real person in approximately two to three days after you try to call. What's going on in Jackson where nobody wants to answer the phones? There is no checks and balances for this. I for one see a lot of fraud, waste,and abuse of Mississippi taxpayers money! We the taxpayers of Mississippi demand better service!!!

Incompetent, never answers the phone, and conflicting information when they do.

Can t EVER reach anyone at this number concerning your unemployment! ALL BAD!

I had filed and claim accepted 4/20/20. I have yet to receive my debit card. I have completed all the necessary steps to receive my unemployment benefits. There is no phone available to ask anyone any questions concerning this.

Very UNSATISFIED with these ppl. I'm going to starve waiting on these ppl to help me. Been waiting since 3/28/2020 on benefits from unemployment. Says I have an "issue in file". Will change if I ever get assistance.

It takes A total of three to four hours to get someone on the phone: you can t reset a password if they lock your information. I did a reset on the computer ten times. I still couldn t file my weekly information because the worker lock my information. This system is is very exhausting and works on your nerves . I was on the phone 5 days . Please don t call from 12pm to 2pm they will put you on hold and go to lunch . I m so disgusted ..,, state of Mississippi needs help beyond measure

In September 2019, for the first time, I had to apply for unemployment benefits. I've never had a problem with the website and every time I called, the person I spoke with was friendly and helpful. Since the virus hit, those in need don't take into account what this agency is dealing with. As the poorest state in the nation, they already had a lot to deal with. Multiply that by 100 and you have chaos. Not enough workers to handle the demand and a drain on all other office resources. Please put yourselves in their chairs, be patient, and know that you will be taken care of. (It took a little over 4 weeks for me to receive an answer to my request.) The system may be in need of some repair but that is not the fault of it's employees, so don't take it out on them.

Can't get any help from know one. Never talk to anyone just a lot different numbers

No-one ever returns a phone call. Nobody does what they say they will. No one ever sends the mail they say they will. You are Completely left on your own to figure out what to do and if it isn't perfect you get rejected.

Phone line automatic hang up or you can leave a message; no one returned called. Anyone working?

Waited on hold for 1 hour after calling 12 times just to try and contact someone in regards to my claim. Then got hung up on, so I have to restart the whole process! Inefficient.

The phone lines doesnt work, it is imposible to get someone on the line

This is so unbelievable, Mississippi taxpayers deserve better service. I mean which office in America can have all their phones busy for a whole 3 weeks , no one ever answers the phone nor reply to the email addresses they claim if you have any questions you should send them an email they never ever reply to none of the emails they provided.
Again Mississippi tax payer deserve better!!!!!!

We have waited 5hrs and still haven t gotten an answer they need to do something maybe get more people to answer the phone this is bull they really need to do something!!!

This is unreal. I have been trying for over 2 months to get someone on the phone and all I get is automated messages that hang up on me or redirect me to other numbers that do the same thing or aren't even in service

Operator says this number is not valid... I ve been trying for over 2weeks to file appeal, I m past the filing date but cannot contact by any means listed.. call online or email... they have collected disaster relief money from fed, but I ve lost everything trying to get it... they have increased the magnitude of this disaster for me 10 fold.... I wish I had never applied, 31 years I ve worked, never took or asked unemployment. The MDES has made me wish I never had!!! I would have been much better off without them... I have wasted countless hours That I could ve been doing something productive, But instead I wasted it on is good for nothing pandemic relief.... I feel I myself have been ripped off royally by the state of Mississippi. Like they have done a bait and switch with the federal relief money... The feds released it now the state won t give it to those its intended? I say foul and I hope they are investigated fully... I m at my wits end, and have literary been driven crazy by this system -5 stars is my vote...

Have been trying to get an answer on the phone for two weeks.NO Answer. got thru still on hold three hours later.4-7-2020

Impossible to get in contact, they owe me 1800 dollars but I am only getting 160 a week. We the people deserve and need better

Takes way too long to get any kind of response from them if you re lucky enough to get a response :/

They never call back nor answer the phone I been trying get someone on line 3 dats and still have not spoke with any one

MDES is probably one of the best in the country! Everyone is very helpful and responsive.

I can never get through by phone and I keep getting error that I am locked out on website trying to create account. My info is the same for the past 23 years or more but it keeps telling me it is not the same as they have on file and to call number. Can NEVER get through calling.

Can't get anyone on the phone. I know its a hard time but thats for us all. I stayed on the phone 3 1/2hrs still no one. How can we reach some one . I truly need to speak with a person. Even my home town isn't answering the phone. So what do we do?

Worst ever. Phone lines don't work. Emails are automated, and website always locks you out of the system. This needs to be investigated just like the MDHS.

I have been trying all day to reach customer service to file my weekly certification. After waiting for over a hour only to be disconnected by the rep on the other end. They hang up on you intentionally. Horrible customer service.

One thing is for certain, unemployment figures in MS are greatly underreported. Trying to register can seem virtually impossible right now.

would not recommend!!!! Shame on me for expecting anything different worst state in America

Okay so im trying to file my unemployment due to the pandemic all I'm getting is a busy tone or your call didn't go through apparently I have been disqualified for unemployment for some odd reason I have emailed two or three different times and I have been calling for two or three days and I can't get anybody on the phone or to respond to an e-mail I'm highly dissatisfied with the Mississippi department of unemployment security they are a joke I guarantee if they were in this position they have their money already but then I'll think about the families out here who need the help it can you get it it's sad the state really needs to do something about their unemployment security offices

Th service is absolutely terrible! I have actually held on for two hours just to speak to someone! No matter when you call, there's a ridiculous wait time!

Your phones don't even work, i have no confidence in this dept.

Keep getting hung up on terrible service why do we pay taxes if these people want to there jobs

Horrible. Just horrible. Like literally horrible. HORRIBLE.

One more thing. HORRIBLE.

Constact you by phone in 3 Days?!?!? It's, not surprising its always busy.
Surely the 3 day rule is not in effect it should be removed from the rules listed on the website.
Very Frustrating!!!

Can anyone get through on the [redacted] phone line?

I ve been on hold for almost an hour and then it disconnected! Not professional!!!

The customer service rep who answered the phone was rude. I didn't have time to even ask my question before she switched me to another department. I understand that we all have bad days, but there is no excuse in treating applicants this way.

Is it possible to give no stars because this is really frustrating I've been calling for a week and a half now and I'm always waiting 3 to 5 hours every day this is senseless why can't we receive any help no one ever answers the phone I can call right at 8 and still never get an answer this is horrible especially during this bad time

If you didn't know the SNAP program was under investigation for fraud due to case workers cheating clients out of the proximate number of FS they should be receiving. Till this day those fraudulent case workers are still on the job with very to little change. I dislike fraudulent programs.

Cant get thru even if your on the phone right at 8am. 2 hours on hold and it dusconnects you

Waiting to hear back from representative for almost a week now.

Between the multi hour waits to get someone on the phone. If you miss a call then its wees to get someone and if they make a mistake it takes weeks to fix it. What are they doing that takes so much time and why do they have so few people?

It is impossible to get the correct number to call them and I have been waiting to hear back from unemployment for a month and now things are all out of order and confusing with my case and I can't get any help! I am a single mom I need the help! I have yet to be able to speak to a real person at this office! The number on this page is not working!

After over 2 hours on hold I accidentally hang up and now every time I call it just hangs up on me automatically. I've been suffering since this covid bs started and now can't even get help from my own state because of lack of employees and common sense..

They never answer I talk to a person once and she gave another number and hung up you can't get no names nor information

This is a shame how they customers service is not helpful

I can't file unemployment without speaking to an employee.. and none of the numbers are working.

Never seen people who asks for paper work and say it hasn't been looked at yet to give it two weeks

Can't get through on the phone, keep getting thrown to the employer side on the online system! Nothing !

I didn't get any thing accomplished. This is the worst system I have ever experienced!

called everyday, all day long. got put on hold and held for 3 hours at one time. someone please help.

No one answered the phone, but the line just hung up. Not professional.

I have called every place and every number and my local office had no interest in helping me wouldn't even hear me out just kept telling me that I would have to wait until next week

Very unprofessional and poorly trained staffed not only here but also at the appeal center. I stayed on the phone from 7-11 am recieving different answers and getting hung up on repeatedly. When i was trained in a call center i was taught to tell customers "one moment please" instead of just getting quiet for 5 mins. I could tell no one knew how to help me and that i understood the situations and problems a little more than they did and ive never worked there. Please retrain your entire staff or during quality calls when you grade them. They need tips and consequences!!!

Phone is impossible. Use online features. Create an account on the MDES.gov site and have an email address available. It worked well for me. Good luck and don't give up.

No one picks up the phone I have been calling four the last two weeks

Very rude on the phone & still didn t answer my question that I had ask first. Tell me I m 2 weeks behind when I just got my status on unemployment this week..

The woman answered all of my questions I had.. Even though at this time, I had to wait on hold for about an hour, she was very nice and attentive. I could however only get through to one number they have posted. Overall, my expectations were met.

Not only does no one answer the phone , no one responds to emails either. I have been locked out of my account for days now and I havent got a response to fix the issue. Customer Service is HORRIBLE .

I understand that they are overwhelmed by all the calls that are coming in to MDES. I also understand that they were short of staff and had to hire additional staff to get to the customers that call in for assistance. What I do not understand is why you are on the line (waiting) for more than two hours just to be hung up on or disconnected from your call. This has happened to me and I am sure many others. When this happens the person will have to call again and start the process of waiting and holding on the line just for this to happen again or not to be able to get through at all. Still, not receiving the help nor assistance that is needed.
I also believe that some of the staff is inexperienced and do not have the knowledge to provide the customer with the assistance that is needed to help them.

They make it nearly impossible for anyone to get any benefits that actually make money for there city and they are so greed they cant help when they're down for a month. Something needs done in Mississippi. I might just move to another state

I have been calling since last week and on the phone for hours trying to reach someone. This is ridiculous!

Can not even get in contact with these people!! It says they are temporarily unavailable!

Its sad when I have to call you all to do your job. Oh and in the world no one has picked up the phone in 2 weeks I have spent hours on hold just waiting for someone to pick up. It is no reason in the world your employees are not doing their jobs. I will be making phones calls today to see who is over this office I know they dont know what you yall have going on.

I have called repeatedly and no one answers the phone. Numerous emails sent without receiving a response.

Why is this continuously occurring?