Minster Law Solicitors Review

Just adding to all the other awful reviews. Complete cowboy company, Been in a claim since January 2014. Only time I ever hear from them is when they want to add tax to something. Never hear from file handler. Absolute joke!!

Had motor bike accident,case was handled by Craig Croft-Rayner.
Was always kept up to date with progress of case.
When sent email to them was quick to reply,if not understand any thing Craig would explain things to me over phone.
Case now sorted and closed.
Very happy with service from Craig and his team.
Would recommend anyone to use them.

Rosie Owen was my contact. I found Rosie professional friendly & efficient the whole process which I was not sure about was made easy. I was very satisfied with the outcome & felt Rosie guided me through wonderfully with her advice. Would definatley recommend this company to others.

Minster Law handled my claim in 2010 and I couldn't have been happier with the service.
My solicitor Jonathan Bamforth was always on hand to help me with any questions I might have,he also kept me updated on progress on a regular basis. Minster Law were extremely professional and very compassionate and at no time did I feel under pressure. I would highly recommend them.

I am very pleased with the company's attitude towards me and the results associated with my compensation. I would especially like to note the high level of Kerrie Golgthorpe's work and communication.
Sincerely, Ivars Sauka

After being involved in a rtc back in February 2018 where the at fault driver refused to take responsibility for the incident. Brynie smith has worked tirelessly to provide me with the outcome I wanted and deserved, thankfully she was able to do this and just this week the at fault driver has finally admitted liability. Brynie is an absolute professional who has made herself readily available for any questions or concerns I may have had during this long drawn out claim. She has kept me informed and up to date throughout this process. She is professional, polite, thoughtful, a credit to her team. Thanks again Brynie you are a star!!

Fabulous customer service especially Sue Wood who dealt with my case. I had been referred to this Company following a car accident in 2015. The care and understanding I received was exceptional. I would strongly recommend them.

Shocking! The communication from this company is ridiculously bad. Looking through the reviews it's either a bad experience like myself or good no happy medium. 2 years in January I had my accident, what a joke!

Patient and Precise .
Especially in strange times.
I always knew where I was in the compensation process.
Thank you Minster Law

Found the staff courteous and always helpful and did a great job with my claim and got me a fantastic results

An absolute discrace of a company, you should be shut down. Remember me ? The guy who come of his motorcyle and nearly died due to some idiot reversing out his drive ? You failed me. You got 63k i got 13k yet i had the accident. I lost the case due to you disgustingly vile money grabbers. I even have calls still to this day from solicitors demanding i should have won the case. Absolute joke. Ruined my life and still suffer from the injuries now.

I have struggled to even give Minster Law one star, quite frankly they don't even deserve one. I have not got a clue what is happening to my daughter's claiim and this has been going on for over two years.

I had few accidents in my life but I must admit that Minister Law Solicitors is a great choice. Service provided by Sarah Doyle was magnificently great!

What has been a sometimes knotty and confusing time was made so much easier by the thoroughly professional help I received throughout.
It was also helped by the kind and caring people I had working on my behalf. Each and every one of you deserve my heartfelt thanks for the hard work you put in on my behalf.
A special mention must though go to Fiona, who I was most fortunate to have had on my side. I will think of you on Christmas day; and reserve the last sprout for you!

Never call back ever! I ve called loads of times for an update, they always promise to call back and NEVER have! Ever!

The claim should have been settled ages ago as the other party admitted liability in November. They must have the worlds worst computer system though as they keep using the same excuse: we re trying to pass your claim to a file handler but the system won t let us. We ll call you back (see above) This has been going on since late November 2018.

Seriously, use someone else!

And read the one star reviews. Loads of apologies for the same type of complaint going back years but nothing ever changes! Just apologise, cover up and repeat.

And why should I have to contact you via your website? How many others have had the same response? Why not just do the job that you re paid to do in the first place?

I had a car accident in 2014 and have suffered from various injuries since. I can not fault minster law with their thoiroughness. It may have taken 4 years but they have been amazing. They have kept me informed and updated at all stages. I have always been able to talk to my solicitor when I have needed to or a very competent colleague. They didn't rush the claim, they made sure that everything was covered. I have been highly impressed and would without a doubt recommend them to anyone in need after an accident.

I had seen some poor reviews of Minster Law but they were the company I was first directed to and given that this was the first time I'd had to pursue an injury claim I decided to go with them. Plus the first person I spoke to was really friendly and helpful.

Be aware that the process is slow. Very very slow. But that is the process, not any failing on the part of Minster Law. Basically they got on with it in the background and I didn't worry about it. They got in touch with me via email or text when they needed my input on something or forms completing. There are a lot of forms! They always responded quickly when I had a question.

So my experience has been nothing but positive and I'd recommend them if you find yourself in the unfortunate sitution of having to make an injury claim.

I used minster law after i was involved in a hit and run. Thanks so much to Minster law for managing my case and pleased with the outcome. Philip austick done a amazing job along side Kerry and other numerous employees.
Would fully recommend them.

Thanks again John.

Do nit use this incompetent company for anything.4 months of being lied to on repeated calls and even being told you haven t chased up 3rd party in 6 weeks.i am out of pocket because of this company and have raised complaint with the relevant authorities and will be starting a claim against them as soon as the county courts are open again.

Accident 20th sept other side admitted responsibility immediately they had funds before Christmas still not received them never answer e mails. Called them tonight on phone 40 mins I was first call for 15 by this time after 5pm when they close - hung up as got the feeling no one there. Very very frustrating. Minster law please do you advise me to call or contact you on email as I have done this numerous times - please call me on my mobile.

Very easy to deal with regarding a claim from a rta we were involved in. Straight forward service. Even during the Covid 19 pandemic Fahimah Dhorat kept in touch with us on a regular basis. Great service.

James Hargreaves was excellent a credit to Minster law , very help full always kept me updated on my accident claim and in the end I won my case thanks to his help thank you James Hargreaves

So I was involved in an accident on the road which wasn t my fault. My car was written off in the process, and i suffered with an injury which effected my ability to work. Minster Law s Litigation executive, Hayley Fairhurst, took on my case with everything I would expect and more. Thanks to her, I received correct compensation for my injuries, and was completely looked after throughout the whole case.

The service I have received by Abdul Raheem at Minster Law has been excellent - a first class service, thank you very much.

My experience with Mister Law through Philip Austick and his team was excellent from start to finish, professional and of the highest standard. I could not not have asked for a better experience. Following a work place accident, I received plenty of information detailing the forthcoming actions, with the offer of help should anything be needed, regular updates and either Philip or someone from his team was reachable every time I to reach them. I received all physiotherapy and counselling required to ensure I could return to a working life as soon as possible.
My claim was very complex and took a long while to get fully settled, however this was because of multiple operations & the long recovery times, with this Minster Law never let my case take a back burner.
I always felt that Philip gave it his top attention and the work he put into witness accounts and statements meant that when it came to settlement we put an iron clad case forward.
Throughout he had arranged top specialists and a barrister, who was incredibly well researched, to help the claim progress. I can not thank Philip and his team enough for all their hard work and the professionalism.

All the staff, who I have spoken with, are polite, helpful and friendly. Andrew Sykes, solicitor, is very professional and effective in dealing with my claim. I am always informed in writing throughout each stage of my claim promptly. He is available to speak with me when I have any queries. Thank you.

I had my accident in April 2017 and my insurance company had Minster Law contact me to make a claim. Initially there were phone calls and text coming through left right and centre. On using the message service to get feed back I didn't receive a response, so I called my handler. It seemed that she was on annual leave quite a lot but appeared to be doing what I guess was meant to be done. However, the conversations and responses to email have reduced, each time I phone I get a different excuse or person to speak too and the case timeline and information hasn't changed everytime I look. Apparently the insurance company have excepted liability, but now the medical has gone walk about. I have emailed again and I am still waiting a response, that was over a week ago. The case continues, it's now December 2017. All I can hope is that someone can sort it out pronto.......... Paul

LEAH WILLIAMS
Leah has been responsible for my case since the outset. After 13 months this should now be coming to a conclusion. Thank you for your time and patience throughout.

Hello! I loved the attention, everything very well explained I liked that I answer my doubts with clear answers! Really an excellent service from Miss Georgia Grimshaw.

Amy has been amazing and so very helpful and sympathetic. I found the whole service to be professional, very friendly, and incredibly supportive. I would highly recommend Minster Law as Amy worked hard to achieve a great settlement. In all a very positive experience.

A difficult case that was professionally dealt with. A successful outcome.

Ruth at Minster Law has dealt with my claim efficiently and clearly and has communicated well throughout the process. Thank you for your support.

I have a claim being dealt with? by this company. Following an accident over two years ago. I initially received regular updates and requests for information. However in the last 18 months I have only received one update and that was only as the result of me making contact with them asking them what was happening with the case. That was back in September 2018. I have heard nothing since.
A very poor service....

My case was handled by Kerrie Goldthorpe and I can't reccomend Kerri highly enough, I have never had to deal with anything like this before but Kerrie walked me through everything and kept in touch throughout. I didn't like the online side of Minster Law as it was a bit complicated but anything I was unsure about Kerrie talked me through it.

I want to share my experience regarding my claim ( Me on scooter vs Van accident).I had this accident in Nov2013 and now after 3 years of fighting for justice we finnally get there with satisfaction result. Big thanks to all team esspecially to Lorna Barron for your work and patience to me. I have been supported all the way by Minster law and I will recommended this company to everyone. Thank You guys one more time for your help !!!!!
Lukasz Lykowski.

Terrible Experience..I have found this company to be lazy incompetent and completely disorganized
Documents sent in repeatedly lost, emails unanswered, no communication on my issue for six whole months despite me emailing on several occasions and now being coerced into accepting part liability for an accident I was injured in although my car was staionary and was hit whilst parked up. This company is a joke. Dont waste your time if your insurer refers you to them, ask to be referred elsewhere. AVOID AT ALL COSTS THEY ARE USELESS.

Thank you very much to Minster law for all your help over what seems to me to be a very reluctant third party(that might be the wrong term- but you know what I mean), It has been difficult from the start to get information from them. Paul.

Very helpful and easy to talk to would recommend if wanting to make a xlaim

Experience was average the employee that calls himself battlepanda is slightly in pleasant and boring

I wholeheartedly agree with the previous reviews that this company should be avoided at all costs. My insurance company (Marks and Spencer ) use them so I had no choice but to put my claim through them when I was hit from behind at traffic lights. Even though the other driver took responsibility, it has taken over two years and many complaints from me to put my claim forward for settlement. I will be calling them tomorrow as I haven't heard anything further from them for about six weeks although they told me the other side would have to respond in six days!! I will also be complaining again to Marks and Spencer as they should not be using such a dreadful law firm.

Great service I was always kept up to date with what was going on.
My case was handled by Ashleigh Ryder, who I found to be helpful, polite and thorough. I would recommend Minster Law.

I was involved in a non-fault accident, my claim was taking up by Minster law on behalf of my insurance company and I was very pleased with the service, particularly Mandy Johnson who looked after my claim, Im pleased to say I recieved all losses and injury compensation which was a fantastic result all round, thanks again to Minster law, highly recommend them to anyone needing there type of services.

My experience with Minster law was very professional. The person who helped me though everything from start to finish was a lovely lady called Louise mcCallum. I Thankyou for all the help you have provided with physio which helped me a lot.And answering all my questions I had. Always there on the other end of the phone when ever I needed to call. My case has all been sorted now and I was pleased with the end result thankyou again Louise. Yours sincerely lisa wood :)

Very good, professional service. Polite and helpful team that ensure your case is handled quickly and efficiently. They take care of other parties and agencies for you, making things very easy. I never write reviews but felt I really should, straight up 5*

I met car accident in Jan 2017 but until now I still wait for the medical update. I did not know what happen and when the case will be finished. Fell so tired.

Good service recommend only issue took a bit to long but eventually sort it out thanks

Excellent legal advice, kept the process very simple for myself and at the same time gave me great confidence that they were dealing with the case and keeping my best interests in mind through out. big thank you to Sarah Patten for her help and professional approach to a complex case.

I was having a nightmare with a claim against a driver from Southern Ireland who drove into me on a motorway traffic island back in July 2017. There were all sorts of difficult issues involved with my claim, and it wasn't until it was passed to Tom Reall at Minster Law that things got moving. Through his endeavours and persistence it resulted in a successful and correct outcome for me, and I am very grateful to Tom.

Mandy Johnson
Very fast and helpful

I have a ongoing claim for a car accident no one ever gives me a update to what's happening. I have called numerous of times only to be put on hold and then cut off after been on the phone for over 20mins each time. The times I have got through its like they don't no whats going on I was told it was all sorted 3 months ago and I would receive the money within 13 week then 10 weeks later to be told they now need more details after and I wouldn't receive what I was told. I have also emailed the person now dealing with the case as its been given someone else and i still have had no reply.
Very poor service.

Very disappointed with this company. Everytime I call for an update they have a different excuse as to why my simple case isn't progressing from holidays to waiting for documents they already have the list goes on.

Accident happened on 17 July 2017 and still on going. Absolutely appalling went for a second medical appointment on 4th Oct 2018 and has taken them almost six months to send it through for me to confirm. Been calling for months to get to my file handler and all that has happened is being put on hold and transferred waiting on hold for over an hour and nothing at the end of it. Now there has been a 20month since accident prognosis so I am waiting to hear if I am eligible for more physiotherapy without having to get assessed again. The 20month period ended 10 days ago. No communication for months.
I want to praise Chris and Ryan gill of the unity team who have started getting my claim going again after months of being left in the dark. Give them a damn bonus! They deserve it.

DO NOT USE, THEY WILL MESS YOU ABOUT AND NEVER PAY OUT, IM STILL AWAITING PHONE CALLS THAT I HAVE BEEN PROMISED, ALL IGNORED. EMAILS IGNORED AND THEY SENT WRONG CHEQUE APPARNTLY SO IM WAITING STILL. NEVER AGAIN!

Minster Law have represented me for the past 5 years, during this period my case was passed to a specialist department who deal specifically with complicated claims. The company was a huge support during a very stressful period, I always felt part of the process. I need to say a special thankyou to Craig Croft-Rayner, who was brilliant....always available for my daft questions, I really felt like I had a heavyweight in my corner... Thanks Craig for your perseverance and a great result....

Neil McGeown was absolutely lovely to me. He was kind, helpful, thoughtful and made me feel safe. He was very understanding and made things as easy as he possibly could for me, nothing was too much for him and above all else he was very professional at all times. I can never thank him enough for everything he did for me. Thank you so much Neil .

I was involved in a very bad accident in 2010, Minster Law were acting for me and for the last few years Joanne Ewart was my main solicitor, and in contact all the time helping with arranging my operations and my rehabilitation and making life more easy for me. Joanne is very professional at her job and very knowledgeable, and she wants to get the best results for her clients. I would recommend Joanne to take on any case, and she is very passionate about her work.

Excellent stress free service from Minster Law, specifically Nazia Mahmood.

Thank you

This is one of the worst solicitors firm I have ever dealt with. Do not waste your money with them. I hope insurance companies they work with realise they treat their customers poorly

HIGHLY RECOMMENDED
I have nothing but praise for mister law. They provided me with outstanding service throughout. I was involved in a RTA in 2009 and in June 2015 I reached settlement - which was higher than my expectations, with prompt payment following. I had fantastic support throughout, Jonathan Bamforth and Victoria Claridge were always on the other end of the phone when I needed then, every step was explained clearly, in a way which I understood, as many times as I needed. They were always very honest with me and never gave me any false expectations. I highly recommend!

I had a very long and arduous legal battle and Minster Law helped me win a very fair settlement, particularly Martyn Steel who was absolutely fantastic and very supportive throughout my case. I would highly recommend Martyn and Minster Law.

S Fraser

I had a non fault accident claim with minster law and found them quick and efficient. The staff were friendly and I basically only had to speak to them a few times and everything was settled.

I would like to thank fahimah dhorat for her work on my case. This has and had been going on an awfully long time over 18 months to be Exact but since fahimah had taken over my case she has been nothing but prompt and efficient and found her very helpfull and responsive!

The communication between the case handlers and client is awful. I had to chase on several different occasions, and even when chasing did not receive a response for weeks. My claim took almost a year to settle. The car was fixed within a month, and treatment finished within 3 months of accident.

Absolutley outstanding Solicitors! Everything was done incredibly professionally. Cannot fault at all! I would like to espectially thank Philip Watson for the outstanding job he did! He always offered sound advice and was always available for me to talk to if i ever needed to!
Thank you Minster Law for helping me! :-)

Mariya annees dealt with my claim very professional service great communication very happy with the service I recieved highly recommended

Lovely friendly staff food really nice all freshly cooked

My personal injury claim was dealt with over an agreed 2 year period and I always felt in good,capable hands
The claim was negotiated promptly and to my satisfaction

i have recently used this company to pursue a claim on a injury i had during a car accident.
i didn't get choice of what company to use as i was just put through to these guys but as the the days went on i carried out my claim and started the process.
at first they was constantly ringing to see if all paperwork ect was up to date and correct and they was more then helpful with everything.
however that's soon changed as it became hard to get in touch with them and my phone calls was never returned and/or answered i started to worry and then googled them for reviews, to my horror they was poor reviews and i had lost faith in the company recovering my compensation.
but then they started to be how they was at first, telling me that they have taken on more staff ect and that they are ''moving forward''.
it took around 6 months from the date on the accident to the day i received my compensation..

over all it was good service and i had no issues with any member of staff, all friendly and willing to help..
however contacting them can be an issue but don't lose hope....

also a note to remember mine may have gone this smoothly as the other party admitted liability straight away it may have been a different story had they not admitted liability...

I would like to take this opportunity to thank you, and all the staff at Minster Law, for all their time and effort on my recent claim. From start to finish you have all shown professionalism and have treat me with the upmost regard. When a traumatic event happens in your life it is good to have people relieving the stress and the anguish. Therefore I would have no hesitation in recommending Minster Law to my friends and family or who else may need your assistance.
I am totally satisfied with Minster Law and once again I say Thank you.

Easy accessibility,. Clean reception. Good meeting room. What more is there to say?

My experience with minster law was 100% positive i would highly recommend their services Janet Blakeley and Sonny were excellent and things were handled respectfully and professionally throughout.

Home medical visit agreed by their contractor mobile doctors. Sadly someone cancelled it & forgot to say it was cancelled!
Mother getting over major cancer surgery was told she has to go to either Bournemouth or Southampton for a medical. I advised minster law that cant happen as it will jeopardise her safety & wellbeing. Minster law did not care one bit. They talked over me on the phone. Rarely will they give updates either. Saga insurer the guilty party ADMITS LEGAL LIABILITY for mr George crouch causing the crash & yet minster law took until (so they told me on 5 12 16) last week to ask saga insurance if they will foot the bill for home medical for my injured parents? Crash happened 26 AUG 2016! Why did minster law take so long? I asked them in many calls to get this sorted. They come across as unprofessional on the phone & uncaring! These are FACTS as I have taped my phone calls!

I had a motorcycle claim in 2012 where personal injuries were involved. I was recommended a different law firm by my insurer however, I asked for Minister Law because they dealt with a previous claim efficiently. Minister Law didn't disappoint! I would highly recommend.

I was given the best service from Iain McGowan at Minster law, at first another member of the team was in charge of my case and I was satisfied with the way he was dealing with it. I spoke to Iain and moved my case to him. He kept me informed at all times of the process, and talked me through the process. He was very efficient and provided me with outstanding customer service because he was patient, honest, listened and did not shy away from hard conversation. I would like to say a big thank you! to Iain made my experience with Minster law a good one. :)

6th March 2014

Initially this organisation were helpful, but as they progressed my claim they became more and more inefficient. Their on-line claims checker isn't updated, they don't answer letters and as for their claim that they update you on a regular basis, I haven't really heard anything from them since July 2013.

My accident occurred on the 16th August 2012 and whilst I am still having treatment and don't expect them to get my claim settled, they ignore letters and telephone calls; all I want is an update on what is happening. I wrote to them on 26th January 2014; no response so far. When I spoke to them today there appeared to be very little on my file and my supposed handler was in a meeting all day.

I asked for a copy of their complaints procedure; the lady I spoke to suggested that she refer me to a manager and claimed they don't have a formal complaints procedure.

7th March 2014

After making a telephone call and placing this post, I was contacted by my handler's manager who apologised and gave me a response regarding why my claim wasn't being dealt with at a pace I would and should have expected. She accepted blame on behalf of the company, provided me with a reasonable action plan on how she would address it and we agreed that my case would be monitored from now on.

10th March 2014

I was contacted again by a charming lady from customer relations who informed me that the company does have a complaints procedure and again apologised on behalf of the company for failing to respond to my enquiries. We discussed my submission of a formal complaint, which I have declined to submit as I now feel that the process is moving and also at the speed they have responded now.

So why have I moved up from 2 stars to 4 stars? Primarily as I believe that whilst the company have failed to keep me updated re my claim and respond to enquiries, that the fault does not lie directly with them, similarly my claims handler as the representative of the company may not necessarily be wholly to blame - perhaps my claim is the one that has slipped through the net so to speak.

May I suggest that if anyone should read this post, they might wish to contact the Client Relations team if they fail to get answers in the future, rather than the claim handler - they may be so overwhelmed with work that whatever good intention they are struggling to cope.

Hopefully this claim will be resolved soon and I can amend my post to reflect that and uplift my overall satisfaction rating.

After a motorcycle accident last June, I was referred to Minsterlaw by my insurance company.
I had read the negative reviews and was a little apprehensive.

My case was dealt with by Lee Elmore from start to finish, I can only describe him as professional, upfront and honest with my questions and his answers.
Lee was always easy to get hold of by way of email or telephone and was quick to reply and respond and keep me informed every step of the way.

Hence my 5* review.

Excellent service and polite and friendly staff easy to deal with and answered all of my questions and explained my case thoroughly through all steps of the process

Shocked to discover that Minster Law had undervalued my case and tell me after they decided to settle so now if I want the pursue the difference I have to pay for an independent solicitor to take my case up against Minster Law now. Avoid like the plague!

Furqan dealt with my case. He was very helpful, persistent, extremely professional & kept me updated throughout the case.
Even after he said the case was to be closed due to my offer being rejected twice, he refused to give up. It has taking 2 years but I will soon have my claim money.

As my case was a particularly long drawn out affair, it was a pleasure to have Mandy Johnson deal with my claim. The manner in which she handled all aspects was both polite, professional and ultimately successful as a settlement out of court was secured. Thank you Mandy and Minster Law for representing myself. I would definitely use you again however hopefully I won t ever need to!

When I had a motorbike accident which was not my fault my insurance company put me in touch with Minster Law. Alexander Lucas was my solicitor, He made sure I was kept up to date and advised me on all aspects of my case. My case has been successfully concluded and I would highly recommend Alexander Lucas and Minster Law.

In November 2015 I was involved in a road traffic accident in which my leg and multiple bones in my foot were broken, and I had to take five months off work due to being effectively one-legged. While I was hospitalised and immobile, Neil Hollingworth took the time to visit me in person, which was much appreciated. Thanks to Neil's team, especially Lorna Barron, Minster Law wrung a substantial sum in compensation out of the defendant's insurance company. This has allowed me to put down a deposit to buy a house, which would have otherwise been utterly impossible. Customer service was nothing less than excellent from start to finish. Thank you very much Minster Law!

I was involved in a road traffic accident and mister law took of care of the personal injury side for me and they were great Rosie Dawson was my case handler and she was very friendly polite and professional and has sorted everything really quickly, I m pleased with the outcome, so thank you

Minster Law were my solicitors for a total of 7 years and in the last few of my claim I was looked after by Janet Blakeley and Sonny Singh.

Janet was amazing! She treated me like a human and not just paperwork; she did everything she could come to get the best result but also gave me caring advice and even took a personal interest in how I was getting on. Together Janet and Sonny helped me feel like everything was under control no matter how stressful the claim could be and I cannot thank them enough for all the time and hard work they put in.

I would without a doubt recommend Janet, Sonny and Minster Law Solicitors as a whole.

Fantastic! Everything sorted efficiently with a positive outcome !

Slow (very slow), inefficient and not really too interested to help... My case has now taken more than a year to sort and we're still not there yet, every time I speak to them they sound disorganised and irritated, like their workload is too large and their knowledge/training/skills are lacking. It can take up to a month for them to tell you something important by which time it's either too late or there is more news, then they have the cheek to be snotty with you! Typical of Modern UK companies, badly run, run on a shoe string and (under)staffed by uninterested, underpaid and unprofessional people...

Like others have stated check the 1 and 2 star ratings for a better understanding of the appalling service provided to large numbers. It took Minster Law almost 2 years to settle my case with the MIB. What makes this shocking is that I was an innocent victim of a rear end collision by a driver who was being chased by the Police. The guy was arrested, appeared in court the following month, found guilty and was jailed for 4 months, several charges including dangerous driving, no licence or insurance. Now I would call this a slam dunk and would have expected my case to be sorted quickly with no fuss. No such luck, I went weeks at a time with no update, had at least 7 different case handlers with no explanation why. They took 9 months to send me for a medical, why so long? Also the online portal stopped being updated in Feb 19. I almost gave up and told them so. Earlier this year they provided me with a breakdown of their fees which was in excess of my final settlement and expect will be double. Not sure what they actually did for the fee to be honest. In hindsight I would not have gone ahead if I knew what I do now. Unfortunately my insurance company recommended them and in a state of shock at the time went ahead, but never again, beware.

After little to non experience with claims , Minister law made my experience easy and stress free. With very helpful staff working around the clock to see that i had the best service , I recommend them.

Kerrie very helpful and efficient to deal with... great communication and always updated on events. Would recommend Minster Law.

Thankyou so much to Kerrie for everything you have done for me, exceptional service kept me updated regularly I could not have asked for more. X

My claim has now been resolved after having a car accident in October 2013. Minister Law have been very professional but I must say when Ryan Jummin took over my complex case I found him to be very clear with instructions and has given me professional advice. Ryan always kept to his word when he said he was going to email or phone me. Thank you Ryan for all your help, all the best. Sabrina :)

My case manager was Sarah J Moore, she was professional and helpful throughout the process and kept me informed throughout the journey. Cannot recommend her highly enough. Thank-you Sarah.

It really was a pleasure dealing with Minster Law. My claim was handled quickly and professionally by Subhaan Hussain. Thank you!

After a slow start my case was taken over by Emma Boyd who was brilliantly focused and concluded it in 8 month. Her patience and understanding put me at ease as she was giving regular feedback on the progress. I am pleased with the result and would recommend her services.

I would like to comment on the recent service I have had from your company. Following a recent accident. Row minister carried out the legal requirements, the correspondence was Rosie Owen. Rosie has been professional, prompt and has assisted me throughout the process, right through to resolution. Would recommend Row minister to anyone who requires a company who demonstrates professionalism at all times, coupled with early settlement dates as agreed and confirmed by Rosie