Minol usa Review

Outrageous water bill for a one bedroom unit with one individual living there.

Make sure to have your local Hearing Examiner in your local municipality audit these guys. In most states it only costs $5. If they want to come into your state and make a profit they have to follow the laws of that state. They think they can do what ever they want from Texas. They violate the State Administrative Codes on a consistent basis. Especially concerning fees, but it's illegal and it's enough to get them in trouble alone.

Well since I will say this. Still wondering why and what happened to where a company that was billing you has been sending out mock statements. We haven't had to pay bill in almost 2 years. Were the rumors true about Minol.

Use to be able to pay with my rent now Idk where to pay thru I m trying my best to pay online but no luck better not get charged late fees because of their inconvenience

The power is out and no way to get an
Update. Please make this an option

My daughter and I live in Ridgmar Townhomes in Fort Worth - they use this company to bill for water - they are outrageous!!!!!!!!!!!!!!!!!! I pay over 65 a month for the two of us - that was my average water bill when I owned a home....they have to be padding the bill to make an extra profit!! OUTRAGEOUS!!

Your response is classic and automated! my most recent bill through your company is $88!!! and we haven't lived there for over three weeks - explain that. Also, we now live in a house and are billed through the City of Fort Worth...their billing rate is HALF what you charge AND they don't list "per person" on the statement - crooks always justify

The Call Center never answer, no power for one day no information at all. Poor service no interest for the customer .

This company was the worst we ever dealt with. $3 for an "admin fee" to electronically read our meter, which "reading" failed more often than not. Charging us for water that could not have possibly been used because no one was home and we had proof we were not home at those times. We got statement credits for those times, but it's highly suspicious how they somehow metered us using water when no one was home....
Three whole months they "estimated" usage for EVERY apartment because the meter in the management office lost internet and no one at Minol bothered to report the outage. While this was corrected, a Minol representative or manager could have reported the outage. But nope! They decided estimating (overcharging) was best.
This company charges the most absurd rates as well. Most of the apartments had 2 people and their average bills were over $250 per month. I cannot see how two people could use that much water. Average would have been over 8,000 gallons for $250. I kid you not with the 8,000 gallons. Whenever I would call and dispute a day and the representative would see the bill was (ex "$130"), I'd get "that's not that bad. Average is much higher", all I would have to say is, "You're paying this bill?"....silence...."Then yes, it is THAT bad." I never failed to shut them up with that question.
I wish apartment complexes would avoid Minol altogether, but that's not my business. We no longer deal with Minol but I feel SO SORRY for those who still do. Not to mention their $3 pay by credit card fee online but you get a "promotional discount" if you pay by echeck.
It's odd how their slogan is "all that counts" when on average they estimate the bills!

This company is unresponsive to specific problems that I have reported to the management of my apartment complex. There have been numerous water outages that was not due to the recent cold weather events, this includes not having hot water. When they eventually send someone to fix the problem it is someone who do not have the qualifications of a professional plumber. Yet when Minol USA bill us it is for the full use of their services and their customer service representatives will become argumentative with the customers. This company need more of their customers to report them to the Public Utilities Commission and demand accountability for the shoddy professionalism and service they provide to their customers.

Recieving a water & sewage bill from both minol and my apartment complex. They are different amounts.