This company was the worst we ever dealt with. $3 ...

This company was the worst we ever dealt with. $3 for an "admin fee" to electronically read our meter, which "reading" failed more often than not. Charging us for water that could not have possibly been used because no one was home and we had proof we were not home at those times. We got statement credits for those times, but it's highly suspicious how they somehow metered us using water when no one was home....
Three whole months they "estimated" usage for EVERY apartment because the meter in the management office lost internet and no one at Minol bothered to report the outage. While this was corrected, a Minol representative or manager could have reported the outage. But nope! They decided estimating (overcharging) was best.
This company charges the most absurd rates as well. Most of the apartments had 2 people and their average bills were over $250 per month. I cannot see how two people could use that much water. Average would have been over 8,000 gallons for $250. I kid you not with the 8,000 gallons. Whenever I would call and dispute a day and the representative would see the bill was (ex "$130"), I'd get "that's not that bad. Average is much higher", all I would have to say is, "You're paying this bill?"....silence...."Then yes, it is THAT bad." I never failed to shut them up with that question.
I wish apartment complexes would avoid Minol altogether, but that's not my business. We no longer deal with Minol but I feel SO SORRY for those who still do. Not to mention their $3 pay by credit card fee online but you get a "promotional discount" if you pay by echeck.
It's odd how their slogan is "all that counts" when on average they estimate the bills!