Miller Subaru

Always a pleasant experience. Went for a 36K service on my 2017 Forester. I was in and out within an hour. Just long enough to drink a cup of fresh coffee and do a little bit of work using Miller's wi-fi.

Excellent, efficient service. Polite friendly staff

I am a Subaru Of America retiree and would not take my Subaru to any other dealer. I took my Subaru in for the passenger side air bag recall the work was done quickly and done perfectly. The tech had to remove the dash to perform the recall. You would never know the dash was removed the job was done perfectly, thanks to the tech Tony Hodgson. And many thanks to the service advisor Ryan Petti for getting me in quickly, also very professional.

I recently bought a used car (Honda Fit) at Miller Subaru of Lumberton. I had researched the car I wanted on-line through various sources and was directed to Millertransgroup. Although I wasn't purchasing a Subaru, the dealership was still very friendly and helpful in assisting with the handling of my purchase. This was a trade-in vehicle that FIT (haha) the criteria I was looking for in a used car. Mr. John Poster was very prompt and diligent in getting any information I requested. He was not pushy, nor did he try and redirect me to something I didn't need or want. Kudos and Thanks John for listening to your customer and delivering a fine car and GREAT customer service. (Ms.V)

Miller Subaru has a very low pressure and comfortable atmosphere and made purchasing my new car a breeze. This was my first time buying a car and they were extremely helpful in all aspects of the process. Their low pressure approach is what drew me to buy from them, other dealers were overly pushy for me to purchase a vehicle, an approach that I don't respond well to. Miller Subaru had a friendly, welcoming staff that didn't harass me into buying a car. Kevin Souder was the sales representative I worked with and he was fantastic. Very thorough, knowledgeable, and most important to me, down to earth and easy to approach. I didn't interact much with the other staff (and I'm sure they are great as well!) but I definitely recommend going through Kevin. Rose Principato, the business manager, went through and explained each document I had to sign so that I understood the purpose of each paper and didn't just mindlessly sign documents with no regard for their meaning. As a first time car buyer I really appreciated her taking the time to do this, because I basically didn't know anything going in there! I honestly cannot recommend Miller Subaru enough. I had hyped up the car buying process as a long, arduous process between the customer and the dealer (because that was the experience of everyone I talked to!) but working with Miller Subaru was efficient, stress-free, and, frankly, enjoyable!

Service staff was on time, knowledgeable and friendly.

Contacted them about one specific car, did not authorized them to add my email to database, but they dared to add my email to they spam email notifications. Buyers beware! P.S. Updating my review, and changing from 2 star to 4 star, since owner was very quick to reply to this problem, offering solution.

Great service from salesman. Ask for DJ. Sales manager turned nasty when I did not take extended warranty(Michele).

Always complete the job on time and professionally.

I had a great experience buying my car at Miller Subaru. They were very helpful throughout the process.

Great Dealership, maintenance department is friendly and fast.

I have been a loyal Subaru owner since 1980 and have bought 3 of them at Miller. They are not the closest Subaru dealer to where I live and work, but they are always worth the trip. They are trustworthy and do not try to sell you repairs you do not need. Their new service facility makes a good thing even better.

I gave Miller Subaru (Ed Hughes in particular) a stellar rating because of their professionalism. They provided me with a superb replacement automobile when I was in dire need of one. Their assistance with the purchase was seamless in regards to: 1) connecting with financing arranged through USAA, 2) transferring the NY-State registration from my expired car, 3) explaining all new features on the automobile, and 4) taking care of all necessary paperwork. I give Miller Subaru extra compliments for providing a new cover for the cargo area (was missing). Also, I was very pleased that Ed Hughes delivered on his promise to obtain and send me the spare clicker / key that the previous owner had not left with the car. Thank you very much Ed Hughes and Miller Subaru.

Best Car Buying experience ever! I recently purchased my first new brand new car wrx STI and John was really helpful. and i came in to purchase the vehicle at 8 and they all stayed little late and helped very well and helped me drive away the vehicle same day even tho it was almost 9:30 at night. Great great service and sales Team Deffinetly coming back here for another car!

The services performed are not in line with my owner's manual. Last time Subaru added services, this time they subtracted a service. That makes me uncomfortable because I don't know what service to expect and I'm not confident that they're doing what is recommended.

Their sales personnel were very good and knowledgeable but their service department takes long time even if you have prior appoinment. They took more than an hour to change the engine oil when I went there last time.

Dropped my 2011 Sti off to have the check engine light looked at. They stated that for reading the check engine light there would be an $80 Gee and it would tell them EXACTLY what the issue was. Called back saying that they couldn t diagnose it and that I would still be charged the $80 fee, and the light wasn t even reset. Never will I take any vehicle to this dealership. Spoke with a manager about this as well and he too refused to refund the money. STEALERSHIP!!!!

The service department at Miller Subaru is always responsive. Bob took care of my issue and I was on the road in a timely manner. Very pleasant and willing to satisfy the customer.

welcoming, efficient, honest, no pressure to "up-sell" and they returned my car FRESHLY WASHED!

Miller Subaru always provides great service. I am in my second Outback, the first one (an 03 LLBean) lasted 14 years and over 160,000 miles. William and Dan have been terrific all these years. And a shout out to Stan, who doesn't always get my new car, but was my main service tech on the 03..he always listened to what I had to say and could almost always fix the issue.

Always a pleasant experience. Prompt courteous service and never an issue to get a loaner vehicle when needed.

Had my 2006 Outback serviced there recently (190k miles!). Overall it was a very pleasant experience and the car is running noticeably better than when I dropped it off. William was very helpful and honest about the initial pricing and services that would be performed under the routine oil change/service interval. Since I am a new owner to the vehicle, I asked if the service team could also do a "once over" of the vehicle to review for any other potential fixes that are needed. The service team did find several items, including one that I had identified prior to dropping off the car. William called me before any of those additional services were performed to go over the issue and the cost to repair/replace. Some of the prices seemed a bit high to me, but I wasn't totally shocked at that since dealership pricing is generally higher than outside shops. If you're one that enjoys the art of shrewd negotiation, this would probably be the time to step in. Lastly, it appears that a scuff mark was left on the hood just above the grill. Honestly I don't mind since the car's paint is generally beat up at this point, but had it been brought to my attention I certainly would've appreciated it.

Buying a car can be frustrating. Dana was great. A really pleasant experience. This is how it should be done. I am told that the sales manager was very close to blowing the deal because she was too aggressive pushing optional coverage.

Awesome service! We got a great deal on our new Crosstrek thanks to Jared & DJ, who made the entire transaction smooth and easy from start to finish!

A couple of recall items were fixed for me, done the same day, and I was provided with a 2018 Forester to drive for the day. The service was prompt and staff were friendly and helpful. I would take my Subaru here again for service.

First-time driving a Subaru, definitely not the last. Consider me a long term customer. Overall a phenomenal experience getting my first car, and I'm happy I decided on Subaru. Based on Google reviews and my geo location, I ended up going an extra 15 miles to this dealership over a closer one. No regrets. My salesman, Jay, was honest, informative, and helped me make a confident decision on the right car for my needs. Initially interested in the Outback, I wanted a car with high ground clearance, great mileage for long commutes, and most importantly, feature comfort and safety. After doing some test drives of their models, he showed me the 2019 Crosstrek. That hit the sweet spot, and I was sold after comparing it to other similar subcompact SUVs. Great dealership. Great car.

From Corporate National After Sales Performance Manager, to Finance Manager, and Sales Rep are Professional and Courteous, a Great Experience. My Wife and I took delivery of a New Subaru Ascent Limited 2021 today. The Thorough Details of the New Car given to us by DJ Piper , Sales Consultant and Rose in Finance were nothing but First Class. In all of the Years Buying New Vehicles, this has been the most Detailed and Wonderful Time. Once again, thanks for your Friendship and Help, Sincerely, Rich and Sandy Cameron

Everyone at Miller Subaru truly care about there customers satisfaction and go above and beyond to make sure I am pleased.

My experience with the service department at Miller Subaru was outstanding. I appreciate the time and efforts taken to repair my Outlook with professionalism and knowledge. Thanks to everyone at Miller Subaru for the wonderful service experience.

I just wanted to complement the incredible customer service I received the past 2 days at Miller Subaru in Lumberton, NJ off of Rt 38. Phil Camarre helped me check my vehicle in yesterday with one of his staff members, Renee, and was able to give me a loner vehicle for the past 2 days so I could do my job. Another staff member, Laura Smith, called me and told me she called the company that takes care of my car, but the tires I needed may not come in until Monday. Since my family and I are leaving for vacation tomorrow, I was in a difficult spot. So Laura went above and beyond to find different tires for me and expedite them so my car would be ready by tomorrow. This was extremely helpful and I know Laura cares about her customers, especially during this pandemic and these most difficult times our country has ever faced. I feel good knowing there are still great people out there and great customer service, especially when you go to get your car fixed because I drive so much for my job!!!!!! Thank you so much Laura Smith and Miller In Lumberton, NJ! You guys are the best!!!!! Joe Muhlberger

What a great job on my 2016 Subaru Outback with the Wheel Well Trim Package and the Rain Gutter Trim Installation, it really brings out the best looks this car now has? Thank You Guys again for an outstanding job! From what I have seen so far at Miller Subaru it is a one-stop maintenance facility; you can get your car serviced, you can buy new tires, you can get it washed; I will recommend Miller Subaru to my Family and Friends! Our Subaru Service Agent, William Poinsett is one of the Best at Miller Subaru Service! Respectfully, Michael DelRossi

Very disappointed with the way Miller Subaru handles the 'customer service' aspect of its business. The representatives at Miller are trained to dump a caller into voicemail and they are trained to call a person back but not leave a message. They need to hire, train, and possibly pay the representatives more to be a little empathetic to the client experience. They should not be there to direct calls....maybe do a little bit more: confirm receipt of registrations; confirm appointments; attempt to answer non-sales/service/parts related questions. By doing this Miller would be in a position to free up its on floor staff....I had an issue with my registration that could have been answered by phone representative, but no, I was dumped into someone's voicemail....wanted to confirm a service appointment but had to leave two messages because the person who called me from Miller Subaru did not leave a message. Angry beyond measure with both of these experiences as it gives me the feeling that my business is taken for granted and it makes me wonder what sort of experience I will have when I take my new car in for service. Unreal.

I recently purchased a car from Miller Subaru and it was the best experience I could have possibly ask for. I had been car shopping for over a month and I had experience the worst of the worst in car dealerships and salesman but it was a relief when I arrived to Miller Subaru. The staff was great and very welcoming and the two salesman that helped me the most were John Poster and Graham Johns! I would definitely recommend anyone to purchase their next car by these two men!

Great service. Laura is my girl to get my car done in a timely matter and make sure she follows up on everything!!

Great experience with my daughter who was buying a car! Nice to do business locally.

Very professional staff with excellent customer experience. Love the fact that they provide text updates. One star deduction as they are a bit expensive, though in line with other dealership service departments.

Used to be great and they were helpful but had two major incidents there over the past year that I'm very hesitant to go back.

Purchased a '19 Subaru Crosstrek 6 months ago. Our first oil change/tire rotation was scheduled same day for 6 months after car purchase. Show up to appointment with appointment slip on-hand to find out appointment is not in the system. This is the second time I've dealt with the Service Dept and I have been very dissatisfied with their customer care. Not interested in returning to this location!

Miller Subaru took the time and care to do some serious work on our 2012 Forester. We needed the engine rebuilt because it had been burning through oil at an alarming rate. They also took care of several other issues/recalls. In truth, they saved us from needing a new vehicle so soon.

Went in looking at WRX's after being out of one for 8 years... Staff was super nice, from sales to financing. Even with the 'Rona causing changes to the work flow... This was hands down the best car buying experience of my life.. When this car gets retired I will be back!

The Service Team at Miller Subaru were ready to support my transportation needs. The service on my Outback was performed in a timely manner and they even addressed a recall that I was not aware of. The staff is friendly and I was provider a loaner car for the few hours mine was in the shop. You will not be dissapointed.

The staff at Miller Subaru made my new auto purchase an enjoyable experience. I felt comfortable from the time a walked in the door to the moment they handed me the keys. My questions were answered in a professional and courteous manner. My salesperson spent as much time with me as I needed to help me find the car I wanted and the general manager made financing my auto the easiest process I have had in a long time. My auto was delivered to me in immaculate condition and on time. This is the second auto that I have purchased from Miller and will probably not be the last.

Excellent service! They listen carefully, are friendly, and ontime!

I just bought a new Forester from Miller Subaru and the whole experience couldn't' t have been better. Melissa Miller couldn't have been nicer and my salesman Jay Fralin made the transaction smooth and problem free. This is the second car I bought from Jay and will continue to recommend Miller to my family and friends. I also will continue to have my car serviced at Miller because they always make sure I am up to date with needed service.

Sales man don't have any courtesy,whit the customers,my suggestion if you need a Subaru car try going difernt dealership not this one.

My car would not start in the AM, all the lights were flashing but nothing happened when I pushed the button. I jumped with my wife's car, no change. A tow truck was dispatched, he tried to jump, then put a charger on the battery no change. He towed it to Miller. I called at 3 to find out the status as I had heard nothing, the service person said she would find out and call back. She called back and said it was ready, they found nothing wrong. I drove over and she had an tone that was a bit off putting and again said there was nothing wrong just a low battery. A low battery would have started when I jumped, or the tow truck driver jumped it or at least after he put a charger on it. Cars with nothing wrong start up in the morning!

Just bought a new Forester with Dana Washington. She was great! Very patient as I was going back and forth on colors. Clean showroom. Lots of room for "social distancing". Wonderful experience. Same for the service department. Friendly staff, got me checked in quickly... all-around nice experience!

The Best dealership I've ever had the experience of dealing with. Friendly,thorough AND they wash your vehicle EVERY time. I know my Forester has had a total going over and I leave there driving with confidence. It's a bit of a drive but for purchase and service it's SO worth the extra miles. Thanks for all you do. 5 enthusiastic

Fair prices on certified-used cars, and a friendly staff.

Representative Rich Allen and the whole Miller team made our car buying experience enjoyable. I recommend and will go back for our next purchase.

It was my 40th birthday and I wanted to finally get the new 2018 Crosstrek .I have heard awesome things about Subaru and Miller Subaru so I made the appointment . I really love my new Crosstrek. Jack was my sales consultant and Jared the sales manager made my experience quick and painless. Helped me get the beautiful 2018 Crosstrek right off the showroom floor . Jack and my finance guy was very knowledgeable about do and don't's on leasing my new car and very friendly staff all around .Very very happy and look forward to doing more business with Miller in the future. Thank you guy's

Always a good experience at Miller Subaru. They do a quality job servicing vehicles, and the staff is always professional yet friendly.

I went into Miller Subaru in Lumberton, NJ to test drive a Subaru Outback. I had already done some research online and made several phone calls to other Subaru Dealers, so I felt pretty confident that I knew what a "good" lease deal would be. I needed a new car, but I had no intention of making a deal that day. I met with Jared the Sales Manager, who introduced me to two sales people - DJ and Aimee. I knew I liked the place right away - it was very neat and clean, and everyone was so nice! I test drove a white Outback with DJ, and I fell in love with the car immediately! DJ asked what kind of deal I was looking for - I told him the best number I had been offered, and they beat it. I was sure they'd say no, and that was fine with me, but to my surprise, Jared and DJ came back and said "let's make a deal" - No back-and-forth, and it was better than previous deals I had been quoted. Michelle went through all of the paperwork and thoroughly explained everything. I really appreciated Michelle's "no pressure" approach - some Finance Managers can be so pushy - Michelle was not! I've had my car for number of months now, and I really couldn't be happier! I even went back with some questions about power seat programming and a few other operational specifics that I had forgotten. DJ patiently sat down with me and went over everything again. In summary - the friendly staff at Miller Subaru is the BEST! I've never I've never had a car buying/leasing experience go so smoothly - I'll never go to another dealer! Go to Miller Subaru - you won't be disappointed!

Terrific experience with both the dealership and my sales person DJ. I would highly recommend Miller Subaru to anyone. Price of the new car and trade in were both fair. The car buying experience was easy and painless. I hate buying new cars and these guys made it an enjoyable experience.

This dealership has always been a pleasure to work with. I have my third Forester from them and have dealt with the same salesman. Everyone at Miller is knowledgable and professional. They. Are patient , and informative and definitely not pushy.

The service was beyond exceptional, the Service Rep went above and beyond my expectations. I will continue to use them for the servicing of my vehicle and will continue to recommend them to all my friends and family.

Easiest and most seamless purchase ever. No high pressure tactics.

My husband made arrangements with Rob for us to drop off our car Friday. We did so at 6:00 a.m. using drop box (instructed by Rob). I called two times Friday to see when it would be done, the calls went to voice mail. My husband took me over at 10:30 a.m. on Saturday morning (after not hearing any statuses from my messages) and the lady said she just got our key from the drop box. Very poor service...this post wouldn't allow me to put NO stars, so I had to pick one. Very sad as it would have been a big sale for them. I went back to the dealership in my old neighborhood 50 mins. away.

I bought a 2011 Ford Fiesta here in January 2018, THOUGHT I was getting a deal but I was wrong. Jay Fralin sold me the car not notifying me of all the problems the vehicle had. Such as the AC did not work, 2 months after my purchase the brakes went and had to replace them, and 6 months in the transmission went. After several visits to Ford every other month, not even joking I have the receipts, the car stopped starting/working all together in May 2019. DO NOT BUY A CAR FROM HERE. No one wants to help you they just want your money, yes I paid the car off in full when I bought it. Go to Ford in Turnersville instead! They helped me when this place said " We can't do anything for you !" Very disappointed and disgusted at this place for trying to pull one over on a 24 year old female.

The only negative I have is that I was notified on my house phone to pick up my car. When I dropped my car off, Laura verified my preferred number which was my cell. I was sent a text message from Laura that I could text her at the number she gave me. My husband and I had a few errands to run. We thought we might still be out when we were notified to pick up the car. When we got home I saw we had a message on house phone. It was Barbara from Subaru telling us our car was done; an hour before we got home. It was annoying but that was all. Otherwise it went very smoothly. Overall I felt safety precautions were taken but I believe employees need to be reminded to wear their face mask. Dealt directly with Laura on arrival and Renee when we picked up. Two thumbs up to both.

Service is great - on time appointment - pretty straightforward pricing. I'm always happy with Miller!

Called for an oil change and asked about a loaner, told me no problem and then put me on hold and said they don't do loaners for oil changes.....every other Subaru dealership offers this service and of course this is the only Subaru anywhere near my house. Bad customer service, so happy I didn't buy my car here.

Service was timely and fairly priced. A complete check-up was done with a detailed report of my outback's maintenance needs with no pressure to "do it now" I plan to return to Miller Subaru for my next appointment. P.S. their coffee is great too!

I took my 2018 Crosstrek to get its first service here. I was in and out of the service center with all services under an hour! Incredibly friendly and professional staff. Would HIGHLY recommend Miller Subaru's Service department.

I originally wrote a horrid review, yet I decided to revise upon my second visit (which happened in the same day). Originally the clerks in Service lacked any sense of customer care or concern. Yet, after a complaint, I feel my agent warmed up a bit to me. Being from Georgia you expect a certain amount of care, but I realize it's Jersey and people are different here. My service work took a grand total of 3 hours the first round to place tires on my vehicle, and then another 2-3 the second round. Expect delays even when you have appointments. They are very busy- and they will not update you or warn you about your wait. Make sure the work you ask for is done correctly. After having new tires installed I took my car to a trusted auto mechanic who advised me 3 of my tires were installed improperly. I got in contact with Subaru and they quickly remedied the situation, and even provided me a rental car and a free alignment. All in all- I understand people make mistakes but sorry would've gone a long way and yet it was never said. So my advice is- come in strong and knowledgeable, with a lot of time. They aren't bad here, they just didn't meet my needs as expected.

The total transaction was painless and actually enjoyable at times. Easy negotiations. Great dealership and I would highly recommend them.

Very nice car dealership. Salesman was friendly, helpful and professional.

Miller subaru is a greate place to do business no presur from saler persone people are verry verry nace i recomend Miller subaru to al spanish peoples

Mechanic diagnosed my problem perfectly and fixed my CV joint/axle. No vibration, no wheel pull, no more click. Great job

I came in to look at a specific car and from test drive to signing everything, the process was smooth and easy. John helped me out in sales and Eric gave me a nice overview of the car. I forgot who helped me with all the paperwork but she also made that easy and easily explained all I needed to know. Everyone was very friendly without being too sales-person-ey. Happy with my purchase and my experience at Miller.

As much as I like Miller Subaru I have to give my latest experience 1 star. Your price of almost $70 to fix a flat tire is outrageous. I have purchased several cars from Miller Subaru. I'm not sure there will be a next one. I certainly will not use you for service again.

Staff is friendly and accommodating! Always a pleasant experience when I have to take my car in for service. Honest and fair prices.

it was a great experience dealing with Miller Subaru. I had tried a few other dealers that were closer to my house but they had prices that were higher than Miller's and/or their salesman were pressuring me like crazy over the phone. I used AAA pricing and Miller's price was the best out of any others. I was skeptical that there had to be a catch but I drove the extra few miles to see what Miller's was all about. there was no catch at all, Miller's is the real deal! From the moment Carl greeted me I knew I was at the right place. Not only did they give me a great price on my new Outback, they also gave me the best trade-in price for me car. you can't beat it. Carl knew everything there was to know about the Outback and helped me get to know my new car and answered all my questions. I will definitely recommend Miller Subaru to anyone looking for a new car.

Sales staff are patient and eager to help. Very friendly atmosphere!

Looking for a new car, like all the positive review on Subaru & on on the Subaru Legacy. The extra safety features are great, comfortable ride, sales not pushy, sales rep listened to my wants, helpful representative to go over all of the car features after I had driven for about 3 weeks to answer all my questions. I really like my car alot. It fits me perfectly.

A problem was discovered while in for regular maintenance. The service department noted a oil leak around the head casket. An appointment was scheduled to replace the gasket(s) and would take approximately 2 days or less. and the cost would be $1900.00 + tax. The service manager recommended the timing belt be replaced.. The work was perform a week later. The cost was exactly as stated, I was provided with a service car at no charge which was appreciated. I found the service manage helpful and courteous, as always I purchased my 2005 Subaru in Mt, Holly and have always relied on their excellent service department for my maintenance needs. Mr.Curtis James Medford, N. J,

My salesperson, DJ Piper, is outstanding in all areas of leasing and sales. Because of his expertise, my experience was seamless and worry free. DJ is a pleasure to work with and I am a repeat customer because of his knowledge and professionalism.

Everyone very helpful .I had extensive work done. All the prices were reviewed . The courtesy car was a 2020 Crosstrek which is a terrific car Thanks

Absolutely wonderful from start to finish. My salesman DJ was the best I have worked with. Helpful, responsive, and made the experience fun for me. I highly recommend Miller Subaru and ask for DJ.

My wife and I visited Miller Subaru and were greeted promptly by a friendly, knowledgeable salesperson. Our interests, price-range, and preferences were considered and we were shown multiple cars for consideration. We had visited other dealerships and not had these same experiences. Further, the process of working out the numbers and arranging financing at Miller was remarably painless. We would definitely recommend Miller for a positive buying experince!

Great service always fast and courteous. Miller is the best

I found dealing with Miller Subaru a pleasant experience. I negotiated with them via email and walked into the showroom with a deal already set. The person I dealt with over email was not the person I met at the dealership; but that was OK since all parties were familiar with the deal. There was no pressure to purchase additional options or services, though they were offered. All of the individuals I worked with (manager, sales associates, finance person) were really nice and I would recommend them. I would mention their names here, but I am not sure if that is appropriate, but look for the father and son team that works there (Jay and Eric). Thanks for the great car leasing experience. I am sure that I will be visiting Miller for service as well as when my lease is up.

Miller Subaru is great! Our Sales guy, DJ Piper, is easy to work with and easy to talk to re. your sale or lease. We just turned in our leased Outback to buy a brand new 2019 Outback. We love it! Thanks again to Melissa Miller and DJ Piper for helping with our new purchase. Also, their maintenance set up is terrific, too!

I brought my car last year as is with a 30 day warranty. When I first purchased my Traverse I had a problem with the stability track sensor. They sent it to Lucas Chevy and they replaced the fuse block. Sunday the same problem happened again. I came in and I was treated like trash by all the employees. I understand my car isn t a Subaru but at the end of the day I m still a customer. I wouldn t recommend anyone to go there!

This is just like most other typical car dealerships. Out to con you. Here is what happened. I called to see if they have the specific vehicle in stock and available. My plan was to lease. They confirmed YES to both also confirmed that mileage on the vehicle is under 30. When I showed up at dealership, the vehicle was shown after about 20 minutes of waiting and then it has 55 miles on it. Next, the Salesman (SM) and I talk about numbers. At this point before we start the negotiation, he says that the vehicle was requested by another dealer but he called and convinced them to take another car (at a later time, he was even asking me what time on a specific day would work to pick up the car). They offered a price. I counter-offered. They easily agreed. I was surprised but here is where it gets interesting. I did my thorough research and called a few dealers to get the Money Factor and Residual Value. I got four resources saying MF is .00066 and RV is 59% for the specific vehicle and mileage and lease term. The SM goes in to General Manager s (GM) and comes out about 5-6 times. The GM comes out with a monthly $ lease number. When I asked him specific questions about what was his MF was and the residual value, he gets nervous. I also had a trade-in. And the trade-in has ultra-low mileage which was apprised by three other dealers and confirmed to have at least $2600 in positive equity. The GM agrees to about $2600 but silently rolls all of this into new lease. So, when I told him that I rather have my lease payments high but would like a check for the $2600, he starts to get really nervous. The SM now has a nasty fit and says we still have to check with the other dealer if he is okay to let go this vehicle and when I asked why he said early on that the issue was straightened out, he says you can roll your eyes as much as you want but it is what it is . Get it? They are at this point trying NOT to sell the car to me. Now, with SM getting nasty and GM unwilling and wanting to get out of the deal, handed me keys and asked me to leave. Yes. He asked me to leave. This is after 4 hours of wasting my time there. Masterful con artistry on display all the way through. Please do yourself a favor and avoid this dealership. They also have a Ford dealership next door. Skip that as well. They want you to buy the car without asking any questions about the financing aspect of the deal. If you ask questions, you have to leave. Dealers such as these feel quite intimidated when they come across customers who are empowered with information and have knowledge of numbers.

I took my 2016 Outback in for its 6000 service. Making the appointment online was easy, I was able to get the day and time I was looking for. The service manager, Bob, handled the paperwork and the service was performed in a professional manner. The car was washed when it was delivered to me when the work was completed. About 2 weeks later, I received a call from Bob to check up on the service. This was the first time I ever received a follow up call from a dealer's service department. I was very impressed. Miller Subaru definitely has it together. From their sales team, Jay and Carl, to the service department, Bob, you cannot go wrong. THANKS to Miller Subaru and SOA!

Had a great experience buying a new Crosstrek from Miller Subaru. Jay Mayock was a true professional and made the process simple considering all the restrictions due to Covid-19. I will be sure to return the next time I am in the market for a Subaru.