Miles Toyota Review

Purchased a new 2021 Toyota Corolla,and the sales process was excellent from start to finish,highly recommend Miles Toyota to anyone considering buying a new car.

Amazing service. So helpful and friendly. Love how smoothly my car is running after a service at Toyota. Will definately be back!

Don't find a female business manager whose name starts with M to do finance! ! ! ! Finance done one month in advance. Confirmed repeatedly during the period, indicating that there is no problem. Asked again three days before picking up the car and informed that the documents were missing. Picking up the car was delayed for a week.

Would have to have been the best stress free purchase of a vehicle that I have had in 50 years of car ownership. Would recommend this dealership to anyone wanting to purchase a new or used vehicle

Took the work car for a service. They always have a friendly reception and a service that I trust. The complimentary things like coffee, groom and Lollies adds to the experience.

Fantastic service. Professional reps who are always happy to answer questions and accommodate requests. The best Toyota dealership I have used.

Miles Toyota. Taking you places. Thanx for the 2016 Rav4 for the weekend. Awsome vehicle for snow and safty.Thanx Miles Toyota.

Bought a 2018 Landcruiser LFE669 for $128999 with some modifications. Mags and Tyres were WRONG (As pictures sent to them were different from what they installed). We weren't happy with the Tyres FITTED by Mags and Turbo as their was a bigger gap between two sides. DVD covers should have been LEATHER finish were BASICS. Big Lie on the Service Plan as advised will come with SERVICE PLAN, Now they so it DOESN'T. I won't reccomend buying from out of TOWN as I'm DISAPPOINTED. Certainly NOT TRUSTWORTHY.I'll always buy LOCAL next time . Not Impressed as have to pay EXTRA on top of what I paid even after paying TOP DOLLARS

Brought in our car with some problems. Part had to be ordered and would arrive next day. Sadly didn t arrive next day and would be done at Monday after the weekend. After calling numerous times the part had arrived late. They fixed it but then they told us they were waiting for us as it was closing time.
Unbelievable how you can get treated. Just because we don t have the newest car...
Next day the bill crazy amount of money and we still had to keep the car in check because the problem was not solved entirely.
Also if you want something out of your car be prepared to have someone stand next to you all the time just to make sure you don t take anything!

They call this customer service

Great experience, David Lay did a top job selling the car, not at all pushy, very patient explaining everything! Completely satisfied with everything. Happy to recommend.

Service in miles is perfect . even they offered me drop me back to work when its pouring out of rain . I would recommanded to all friend or family to them .

Friendly, professional staff who provided what was needed

Hi kevin
Thanks for the easy way you handled everything. Ute was just like a new vehicle when presented and exactly as you described as we were a bit unsure with no pressure whch was great. When we decided to buy you guys made it really easy and you even went out of your way and delivered ute to Geraldine personaly. Overall best experience all around
Will recommend you to all down our way.
Cheers
Hemi and Maureen

Excellent service, particularly coordinated with my Lexus connection

Purchased a new new Toyota Highlander and experienced the usual high standard of service from Miles Toyota that we have also experienced from our local Toyota dealer here in Hamilton. Highly recommended.

Great professional service, I highly recommend. Many thanks! :)

Bought my new Highlander from Michelle Dampier and the team from Miles Toyota and it was the dream purchase! Michelle was an absolute gem, had the paperwork completed in 24 hours and the car by the end of the week, with a new towbar, just amazing!! An absolute pleasure, as it should be when you deal with reputable company like Miles :)

bought 2x cars there, had a few problems with their maintenance team for a few weeks on the first car.

Has a good selection of cars and friendly sales reps. If you are looking at getting a Toyota have a look there.

Service from the girls at the front desk is what makes this place.
Being a customer who had to return a vehicle a few times for the same repair to be rectified the front office staff handled the job accordingly well done.
Toyota really needs to look at a bigger drop off point as the cars get congested in the small car park provided.

AckSo good Staff excellent service love the car will be back

New car ...highly recommend you go here excellent seevice and professional staff

I visited on the 22nd to get my Toyota Ipsum for a WOF.Chris who attended to me was very polite,friendly and helpful.He provided all the information I needed Great service with a a smile.

Tama is very helpful and good salesmen.
I Can give more bussnises to miles toyota aging in the future. Thank you Again.

After my first poor review I have had a meeting with management with a good result so am much happier with the outcome now and very pleased with the Fortuner.

I expected them to be able to sort my Toyota out.
Not impressed!
After waiting an hour I had to go for a drive and show them what the problem was - then i get charged $100 incl. extras I didn't want and no closer to sorting the problem out.
Bloody expensive coffee if u ask me!

Leeches

I love the showroom and the people I'll go back again

Would recommend looking at other yards before visiting this one. Sales staff hard to deal with, zero aftersales support. Purchased a car that was simply not suitable for carrying my bikes - was mentioned when purchasing that was into riding etc. Car not suitable to get towbar fitted, roof too thin for SeaSucker roof racks. Ended up dealing with another Christchurch yard to get sorted. At least they return calls etc.

Highly disappointing the service from this Toyota Dealer and love the CEO's response to an email not really caring. Well for me it's the last toyota I will purchase, happy I went to Christchurch Mitsubishi and that team sorted me in a nice Outlander PHEV.

If you like to have your hand held while being ripped off, this is the place! I sent my vehicle to Miles because I wante the best advice. I believed if i paid good money, that is what i would get. What a shambles! They came up with a $2,900 bill before telling me it would require a further $15,000 to fix my problem. I paid 140 or so an hour for them to clock up nearly 3 grand before telling me it was a major. Dissapointed does not begin to describe how i felt. I have now had a $19,000 quote from miles completed by Kaiapoi Repowers for $11,500.
Every time i called the phone was answered by someone who knew what was happening. And for this kind of money that is what i would expect.
Maybe they are great when you buy something new. But if you have issue and believe these guys will diagnose promptly, think twice. Total waste of time and money. I am too busy to go chasing after second rate repairers like this. As for their service team. Miss Camile who called to enquire why i was not happy failed to get back to me within around a mo th now, resulting in this review. 1 star is more that they deserve!

I cannot say enough about the quality of service and care received from Miles Toyota, notably Tim ten Hove. I helped my daughter purchase a vehicle last week from across the Tasman in Melbourne and was fortunate enough to spot a car at Miles that fitted the bill for her in Christchurch.
Tim did everything he could to ensure that the sale was easy and my daughter was looked after 100%. We are very happy with the car and feel like she will be well looked after in the future if there are ever any problems. Well done team! Not often we get such amazing customer care!!!
Full marks from us and will be actively recommending people to you!!!
Thanks again!

This is the 3rd time I have been in here and sales people look at me, wanted to buy a V6 camry, 1st time no one contacted me and recent visit yesterday same again just looked at me walking around, I have now bought 5 new hondas in the time I made my first visit
Before new camry was launched.
Wont be buying toyota in Christchurch, I will order one in Nelson over Christmas

Honest and Reliable, Very well welcoming Lady on reception with excellent service

Warrant if Fitness due. Great service. Great outfit to deal with.

Great place to deal with- if your looking for a new or used Toyota ,the service is excellent

Best buying experience and nothing at all was a problem to address / regardless of the level of detail. The experience flowed consistently though from pre-purchase to any support and post-purchase follow-up. Special thanks for MichelleD for your great work.

Great service for my service and cleaned the car. Impressed.

We were about to purchase a car when I saw the pricing on the vehicle, once I went to test drive it and was about to purchase it. They told us that the pricing was wrong and they wasted our time.

Overall good experience.. Not enough staff on customer service so was left waiting a while.

Went to take my Toyota Camry in for it's first service (since I've owned it) and I couldn't praise this place more. Polite friendly staff, a beautiful large showroom and plenty of cars to look at. I got a 2019 Toyota Corolla hybrid as my loan car and I can say I've never had such a great car on loan before. The service went great and I even enjoyed talking to a staff member who showed me the latest Toyota Camry hybrid (which is the car I'd like to upgrade to one day) afterwards. I'll be getting all my services done here from now on and be getting a new car here on day too.

Fantastic business and great staff, love dealing with Miles Toyota

I came here to change my review.....
Seems I never posted one, I don't know who "musicnutter" is sorry.
Get a GR Yaris in lol

David Lay was extremely helpful with helping me decide on a new car and was easy to talk to. Many thanks

What a great place, staff are awesome and ready to help

Super friendly Staff, very knowledgeable. Very Helpful on the phone and in the Branch.

Hard to beat the Miles Toyota team. Nicole is a pleasure to deal with.

Friendly people, great service.
I love that the loaner car they gave me was a hybrid vehicle, thank you for looking out for the environment

Brought a signature range car from them had an issue. But they have repaired it within a day. They were actually really nice about it.

They sorted my daughters faulty airbag. Took less time than they told us. Excellent service

Non pressured, friendly knowledgeable service as I have come to expect. Highly recommended. Thanks Tama.

Such great service. Friendly staff and really easy process. Vehicle was in for a service and WOF and was done in a couple of hours. Happy customer!

Am on my second lease work vehicle with Toyota, all the staff there are friendly and really do a good job of providing an excellent service.

Purchased my new girl from here, wonderful service :)

Thanks to the team at miles toyota,

Service been done on my courier van, these guys have made sure its been looked after and kept me in the loop of anything i need to keep an eye on.
Vans running great, special thanks to Simon Malcolm for sticking around afterhours because i was running late.
Legends, thanks guys.

Thoroughly recommend Miles Toyota and New Vehicle Consultant Nicole Routhan :-)

Bought a car from a person working there within 2 hours of Tracy tracking down exactly what we wanted. Service exemplary.

I Could not fault them... Service with a smile alright and a good price to have the work done.. They even Washed my Landcrusier AAA+++

Great service from Tama and the team on the multiple visits we made before making our decision

Fantastic car dealer which is completely focused on customer service. Nothing is ever a problem for this crew.

Absolutely fantastic company to deal with. Loving my new C-HR

Grouse experience while getting a service done. Well done Sophie and team!