If it was possible to leave a -5 star review I would. They screwed up paying off the vehicle I traded in and any after sale customer service is non existent. Multiple calls to each of their dealerships and was given nothing but the run around over their screw up.
Casey was wonderfully. Purchased the I wanted. Very attentive to my needs. Recommend him for your next car purchase!
Very poor communication with the service department. Our car has been in the shop since December. We get very little updates on the car and it's so hard to track down a person to know what is going on with our car. We leave multiple voice-mails and never get call backs. I finally had to go in physically in person to get an update. Absolutely no logic behind their level of customer service. No transparency at all either. Communication is key when it comes to service and you get zero of that here. Very disappointed.
My GMC Terrain 2015 had experienced a dead battery and jump started.
I took it to your dealership and was met by your associate "Tyler" who immediately scheduled the car for inspection and within the hour took care of my problem.
Tyler was courteous and very professional.
Wonderful experience!!!
Had a key made for my daughter's car since she has lost hers. While the key they made didn't work, I was able to have a local locksmith make one and it worked great. They wouldn't give me my money back for the wrong key, but they did make a copy of the correct key so I would have a back up.
Would have been great if the correct key had been made the first time round, but over all the customer service was good....at least in the parts department.
Salesman Jay, was absolutely terrible. Jay made no attempt into making a vehicle correct, before it was bought. Jay was caught in multiple lies.
The sales manager & service manager made it correct.
I will not buy another vehicle from this establishment because of Jay.
I do appreciate the sales manager and service manager trying to make it right. There was just too much salt in the wound from Jay to receive a better review.
Dean Kelley and Derek Hickman were awesome! They went above and beyond, working to come up with a vehicle that I was happy with. Their knowledge and consideration were beyond reproach. Due to the shortage of cars Dean and Derek looked every where and finally came up with a perfect fit. They made it an enjoyable experience.
Just picked up my new vehicle! Great people, Best deals in town and the Lifetime Warranty is icing on the cake!
The best experience I've had buying a vehicle. James was a wonderful salesman and great to work with!!!! Thank you James
Called on a Friday and let them know I needed a tire replaced that we had a warranty for. Made an appointment for Monday and was told to bring in the warranty paperwork and they would take care of it. Showed up on Monday to be told I wasn t on the schedule and was asked who I spoke with. Unfortunately I didn t have the name of the person who made the appointment. The service advisor seemed put out that he had to help me and I felt like it was being insinuated that I hadn t made an appointment. I was told the tire wasn t in stock and would need to be ordered and could be there the next day. I m not sure why this information couldn t have been figured out when I called to make the appointment and resulted in a wasted trip with no apology for the mistake. I m sure they are busy just like the rest of us but a simple apology can go a long way. All of that to say if you make a service appointment you better document who you talk to and make sure they have all of the information they need. Or just call another service department.
Mike Raisor Buick GMC Cadillac is a renowned car dealership located in Lafayette, Indiana. The company has been serving the community for many years and has established itself as one of the finest dealerships in the Lafayette Group. With a commitment to providing exceptional customer service and high-quality vehicles, Mike Raisor Buick GMC Cadillac has become a trusted name in the automotive industry.
The dealership offers an extensive inventory of new and used vehicles from some of the most popular brands in the market, including Buick, GMC, and Cadillac. Whether you are looking for a sleek sedan or a rugged pickup truck, Mike Raisor Buick GMC Cadillac has something to suit your needs. Their knowledgeable sales team is always on hand to help you find the perfect vehicle that fits your lifestyle and budget.
In addition to their impressive selection of vehicles, Mike Raisor Buick GMC Cadillac also offers top-notch financing options that make it easy for customers to get behind the wheel of their dream car. They work with multiple lenders to provide competitive rates and flexible terms that fit each customer's unique financial situation.
At Mike Raisor Buick GMC Cadillac, they understand that owning a vehicle requires regular maintenance and repairs. That's why they have an experienced team of certified technicians who are equipped with state-of-the-art tools and technology to keep your vehicle running smoothly. From routine oil changes to major engine repairs, their service department can handle any job with ease.
The dealership also offers genuine OEM parts for those who prefer DIY repairs or upgrades on their vehicles. These parts are specifically designed for each make and model sold at Mike Raisor Buick GMC Cadillac so customers can be confident they are getting high-quality components that will last.
Mike Raisor Buick GMC Cadillac takes pride in being an active member of the Lafayette community by supporting local charities and events throughout the year. They believe in giving back to those who have supported them over time by investing time into making sure everyone feels welcome when visiting their showroom floor.
In conclusion, if you're looking for exceptional customer service combined with quality cars from reputable brands like GMc,Buik,Cadillac then look no further than Mike Raisor Buick GMC Cadillac! Their commitment towards providing top-notch services makes them stand out among other dealerships around Indiana area!
lafayettebuickgmcin.com
