Mike Barnard Chevrolet Reviews

First off, let me say that I generally don't like the car buying experience. Too many mind games and hidden fees. My wife and I chose Jim Barnard Chevrolet due to the lack of hype. I personally like a quiet, honest atmosphere in what could quite possibly been a stressful situation.
Tim Barnard was our coach. I will not label him as a salesman because he was more of a coach. Tom is very honest, and upfront with ALL details. The gentleman who did our trade in was exactly the same. Tim Barnard prides himself on being open, upfront and honest. In a world of hidden this and hidden that, I was extremely pleased with how the entire organization does business. I will not go anywhere else in the future to purchase vehicles.
Thank you Tim and the entire staff for your hard work for my wife and I

Kirk Miiller.

I worked with Jennifer in finding my new Silverado. I let her know exactly what I was looking for and she made the process quick, easy, and was thorough. I would definitely recommend her. Service after the sale can sometimes be an issue with certain dealers, but when I had a recall the Barnard Service Department was fantastic. They had me in and out and everyone was extremely friendly.

Wonderful service, ask for Bill. Cashier very friendly.

I got an import Convertible 2 seaters roadster and most people would bring it to the original dealer for an oil change. But I trust my local Chevy dealer and as usual, the service department is great.

Great service department, Ralph and Don are class acts and Huge assets to Jim Barnard Chevorolet.

On 4-26-16 i bought my second car from Jim Barnard chevrolet in churchville were hows the saying go"its not business as usual... Its personal! well im gonna say true statement there business is selling cars as well as maintaining all your car needs from A-Z. the personal part is while making a huge investment, they combine all that business stuff toss in some top notch customer care pros and made me feel warm and fuzzy the whole time. From signing all the papers to the couple prep days they needed to get my little buggy all "nice-nice" I felt like a little kid at Christmas.when i picked my buggy up it was off the charts after the service dept. went thru it Joe in there dollop shop made it look amazing, they definitely have a keeper with that tech. the way he pays attention to detail and the pride he puts in his work is bar none. I felt so warm and fuzzy about my car i brought my wife's 06 Monte Carlo for Joe to work his magic on, and i might say the car looks like the day i drove it out of there 5yrs. ago .to allan and your team thank you for everything. my wife and i are so happy!!!!you know that new car feeling it deserves a word all its own, you know the word of the day "Its the Bomb-diggity" thanks again!!!!!!

Very good service. The stocked refrigerator and snack bar made things feel like home.

Don Woest is the meaning of customer satisfaction and service.

The sales associate was helpful with all aspects of the leasing from the financing right down to the rebates and discount offers. This is the third Chevy I have leased from this dealership and would come back a fourth time to do the same.

Amazing car buying experience! The staff is friendly, knowledgeable and (most importantly) don't pressure you into buying anything. If you are looking at purchasing a GM vehicle, I strongly recommend doing it here!

As usual, the service was easy to arrange, completed promptly and on time and to my satisfaction. Barnard's is a good place to do business.

Awesome place to buy or lease a vehicle. I have been a customer here for years and have always experienced great customer service. All the staff here are very friendly and knowledgeable. I have worked with Patrick Levey and he always goes above and beyond with helping me and answering any questions I have. Thank you!!

Third straight vehicle I have obtained from Barnard. Best Dealer around.

He said it would take an hour. I got it back in an hour. Great service!

Always get good service & excellent repair on my vehicles

service was good but nobody called to tell me it was done even though I asked them to!

Bought our car here, nice salesman, service dept is good

I am very satisfied with the service I get wit Barnard chevy. I keep going back for all services.

My experience was awesome. My lease was due and my new car wasn t able to be delivered before I went into surgery so Tom made arrangements so he could bring my new car to me and do the paperwork and take my other car back. My surgery was on my right knee and I can not drive. It made things so much easier on me and I m very thankful that he was able to do that.

Working with Tim to get the deal done was a pleasure. You can't say that often when buying a car.

The service is top notch as always but I felt the cost of an oil change was too high.

This dealership has everything you would want for your car needs.Family atmosphere.Friendly and professional service team.Great to deal with.I would recommend them to anyone who is looking for an established business who will bend over backwards to help you find what you are looking for in a car.

We has a positive experience at Jim Barnard Chevy. I would recommend them to all family and friends. We are completely satisfied!

Waited for oil change, tire rotation, and inspection. All done in 53 minutes.

Jim Barnard Chevrolet always provides the personal touch when I enter the showroom. The staff is friendly, courteous, and professional from the moment you express an interest in a vehicle, until you drive away in your new car and beyond. Wonderful people to do business with in every department of the dealership.

Best service ! From buying a car to keeping it running perfectly this is the place to go !

Really small town friendly and generous.

January 2015 - We were traveling from Buffalo to Rochester in my Smart EV and needed a charge. They graciously invited us to used their charger, warm up in their very pleasant waiting room, and help ourselves to coffee or tea.

They aren't currently selling EV's, but with the new Volt and Bolt coming out they may revisit this decision. I would definitely want to come here to test drive!

Fast n easy WiFi. Thanks Ken and Tim!

May 2015 - Rochester to Buffalo - with warmer weather we probably could have made it, but why bother living with range anxiety? We stopped and grabbed a few miles.

These guys are so welcoming I'm inclined to visit when I'm in the area even if I don't need a few kWh.

Great service experience as usual. Very professional and great attention to detail.

They were courteous and thoughtful, fitting me in a the day that I had thought I had scheduled an appointment.

Brian was wonderful. He was very helpful in getting me exactly what I wanted.

I got bent over at Barnard. I'm sure it wouldn't be as bad with a new car, but they raised the price 3k while financing my used vehicle. When I tried to trade in (less than a month after purchasing), they offered me 6,800 less than originally charged.

My car was towed to your collision shop about a month ago after I hit a deer. Mike and his team were super helpful and communicated everything quickly!! I really appreciate it

Recently had work done at your garage everybody very helpful. All the work was handled in reasonable time frame.Really happy with the job and services I received thk you.

The car buying experience was all positive...Worked with Tom Dyer...and our expectations for our trade in (Subaru) were met ...Our recent visit to the service dept..for 1st oil change/check was positive and friendly. We are anxious to see how our Cruze drives now that winter has finally arrived..So far it's been great...Thanks again

Service department was very friendly and reasonably priced for work I needed done.

Decided to lease a new vehicle and was very pleased with the entire process at Jim Barnard, will definitely be back in a few years to purchase or lease another vehicle!

Very professional courteous no pressure sales. Much appreciated.

Your replies to bad reviews are not heart felt. I went to this dealer ship with my daddy and we where treated very rudely by the sales manager when my daddy didn't like the offer on the car. Anyway, this was a month ago and the car my daddy was interested in is STILL ON YOUR LOT!!!
I want to tell everyone to go to SPURR CHEVY or BOB JOHNSON CHEVY, THEN come to your dealership. I will soon be buying cars and more through my lifetime. Definitely not a "home town feel" here!!!
I HATE THIS PLACE!!

Mike Shepard from the collision handled my insurance body work very expertly! He was very respectful and completed the work in a reasonable time period. I can't say enough good things about the service I got here!

I purchased my 2020 Trac in April of 2020. The Pandemic was in the early stages and even though I couldn't test drive or go through the usual process Barnard Chevrolet made my purchase as easy as possible. I've had two service callswith polite e nd professional care.

Looks like a normal Chevy dealer but where are all the camaros and Corvettes? There wasn't a single one

I had a great experience at Jim Barnard Chevrolet. They buying process was as enjoyable as my new truck. I highly recommend them!

I go here for the Chevy parts. The parts manager is more than willing to help you out to get you the part you need for your repair. If they don't have it on stock, the latest you get it is 1 or 2 days, if not the same day.

My experience at Jim Barnards, is exceptional every time I visit them for anything I have to have done with my vehicle... They are polite, experienced,
and inform you of every detail of what the problem might be with your vehicle before performing the task, even if you had brought it in for just a simple oil change or rotation...
I would recommend them to anyone..

thank you

We Just got two new vehicles at Barnard Chevrolet, The Salesman, Jim Dyer, was great and he worked hard to give us the deal we needed and more. We drove all the way from Penfield NY to shop at Jim Barnard Chevrolet and highly recommend them.

I took my car in to have a rattle in the exhaust fixed. After dropping it off for 1 day they still didn t have an answer as to what the problem was. I called again the next day and they said they were looking at it for hours and think it might be a heating filter, since I had to pick up my car that day I inquire about the cost to fix the problem. The service gentleman said that they already had hours invested in finding the problem I was able to settle on a $120 diagnostic fee although it seemed that they wanted to charge much more. I was told the heating filter would likely fix the problem and the part was cheap and easy to fix so it would only be another $100. I asked them to order the part and I could bring my car back later as they did not have the part in stock. This was 3 months ago and still haven t heard back from them. Seems like they had zero confidence that a heater filter would fix the exhaust rattle. Really annoying spending $120 for nothing. I ll never take a vehicle there again! Thanks for nothing Jim Barnard

I went to the dealership today to have my 2019 Malibu wind noise evaluated. Mike, the manager of the collision shop was incredible. He immediately went out to my car and saw that there was a problem with the mirror on the passenger door. He then grabbed one of his body mechanics and asked him if he had time to fix it. They fixed it while I waited. Incredibly good customer service, way to go Mike!

Friendly, professional people. My car was worked on at the scheduled time. I had a very good experience there.

This was my first time going to Jim Barnard and I will definitely be going back to them in the future. I had an idea of the truck I was looking for and was not happy with what I found at several other dealerships. Tim Barnard was very honest and upfront with me from the beginning and helped me find exactly what I was looking for, even with a limited inventory due to COVID-19. He helped me through the entire process and made everything easy for my wife and I. I would recommend Jim Barnard Chevrolet to anyone that is looking!

Service is great but the internet is horrible need to upgrade with the times I had to wait two hours and couldn't use Internet it was so slow. Just can't say you have it it needs to be usable

The service department at Barnard Chevrolet is fabulous! I've gone there for over 20 years and totally trust their honesty and competency. I love that they have always treated me with respect, not assuming women know nothing about cars.

All went well. Personnel were great and were considerate of my time.

Fast, prompt and efficient work. Everyone there is very friendly and pleasant. I came in for a service check, oil change and tire rotation and they were great. I was in and out in time at all. Very pleased customer.

The service department has always given me great service. This is my fourth vehicle from Barnard's and I will most likely get my next one from them.

I was there for an oil change and tire rotation. They were fast and courteous. Reasonable pricing.

We cannot say enough about how easy and wonderful our experience was ! Our salesman Partick was great ! Went in on a Saturday and had our new vehicle by Monday. We had a ser budget and vehicle in mind and they met everyone of our needs ! I'd recommend Patrick to any looking for a new or used vehicle!

I recommend Jim Barnard Chevy if you like a great deal on a vehicle purchase.

Took my Chevy truck for repair...Service dept personnel were courteous and helpful..The waiting area had a relaxing and comfortable atmosphere...free coffee and snacks, TV and the daily local newspapers..

Horrible service. Was told one thing on the phone when I made the appointment, story and price changed when I showed up. Shady, very shady. Do yourself a favor and drive 15 minutes to another dealer, there are plenty around.

Excellent friendly very prompt service. I would recommend them to anyone.

Ralph, Don and David are very responsive and work to go beyond for their customers

As always, on time, kind, and courteous service!
You have a great service dept.

We take all our vehicles there for service and they all are great!

Trustworthy dealership. Very fair pricing. Nice people to deal with.

Waiting area for car was extremely cold. Everyone kept coats and scarves on. Had hot chocolate but nothing helped. Couldn't read book, had to keep hands in pocket

As usual, the service writers are friendly and everything is right on time with a minimum of waiting. Can't beat it!

I brought my truck in because it was making some sounds coming from the bed. The gentleman in service spent one day looking at it and claimed that they could not hear any sounds. They then located the sound and told me they needed to order a part in order to fix it and they would give me a call when it was in . Over a month later I had to make a call back to the service department to inquire about the status of the part. They told me that because of covid it was difficult for them to get parts in the store; it would have been nice for them to call within a couple weeks, at least, and explain that. Miraculously the very next day the part made it into the service department and we scheduled another appointment to have the truck fixed. This is now the second time in which I have had correspondence with the service department that they did not reach out to me in a timely fashion. This is a difficult relationship because I live about 20 miles away from the facility and going back and forth is less than convenient. On a positive note everybody is very polite and responsive to interact with.

The salesman I interacted with was Tim Barnard and he made the whole experience easy and enjoyable. I would definitely recommend him to someone looking to purchase a vehicle.

Small Dealership, easy to get to. No high pressure sales and everyone is very friendly to work with.

The service department was efficient, considerate and provided quality work.

Tim Barnard is great to work with, period. This is the best place to buy a Chevy. They don't treat their customers like a number. Most dealers today 'process' customer inquiries like a receiving department, not like a business run by people who want customers. Barnard Chevrolet is different. Easy, responsive, effective communication is the difference here.

Edit: we just picked up two more brand new Chevys. This makes four consecutive deals that were not only the best price (there s more to it than just price) but also effortless experiences. I cannot stress enough to anyone considering this dealership versus a larger one Tim and his dealership treat people like family WHILE delivering the best value. Don t be fooled by the other place s boasting about their size.

Barnard Chevrolet will always have our family's business. Our family has been purchasing vehicles from Barnard for years. They are great in every aspect: purchasing, leasing, maintenance, customer service. We love supporting our hometown business and will continue to do so.

Recently purchased a used car. The next day i noticed a noise coming from the steering brought it in then 2 weeks went by and it came back. They originally told me there was nothing they can do because there was nothing mechanical wrong so out of frustration i gave them a bad review. I got ahold of Jay ( manager) and he went above and beyond to take care of the problem. Me and the wife appreciate how ut was handled and i apologize for jumping to conclusions.