Brought my car in for oil change and other service. Was greeted by Ralph and treated in a professional and courteous manner. Very happy with the outcome and experience with this dealership. Would definitely recommend!
I was very happy with my experience at Barnard Chevrolet. Patrick worked out a great deal for us on 2 vehicles and we are very happy with both vehicles.
Our salesman was outstanding. He made sure that we knew about all the features of our vehicle. I will recommend him to all my friends and family. Thank you
Tom Dyer did a great job of finding the car we wanted. Have bought our cars at Barnards for 45 years and have always had excellent service. Thanks.
Fast easy transaction on my 2016 Silverado so I went back 2 weeks later for a 2016 Traverse for my wife. Highly recommended! Go see Tim Barnard for your next Chevrolet at Jim Barnard Chevrolet.
I am very pleased with the level of customer service by the Bernard staff. I personally worked with Jennifer and highly recommend her to anyone who is car shopping. She made the car buying process very smooth and transparent. I will be buying again in the future.
Nothing to like about this company, Nothing but bad experiences since purchasing the truck. Terrible service team, they have had my truck for over 2 weeks for an abs light. Techs must be lacking knowledge, they say it's not business as usual it's business as personal, they are far fetched from their moto, don't ever take vehicle here for service, you can go to,any Chevy dealearship with your warrantee. David the service manager is a joke, absolutely worst experience ever with these guys, my problems are so ridiculous I went straight to Chevrolet and filled a complaint with them. I will most likely pick my truck up after 2 weeks with the service not even done because they are so bad I don't even want my vehicle there anymore. They claim to have re wired my radio and automatic start, and at the rate they are going they probably made it worse. Just terrible experiences every time I have to deal with them. Once you sign for that vehicle you are meaning less to them.
The staff at Jim Barnard are always awesome! Sales and service alike, their entire team is quick, courteous, and friendly. I could not be happier!
These people were fantastic, I traveled from Ohio to purchase a Suburban from them, the people were very helpful before and after the sale, they even made several follow-up contact with me to make sure everything was okay with the vehicle
Best dealership in western ny! Very friendly and helpful!
Great after sales service. Personal customer focused service is the norm.
My sales professional Patrick was a pleasure to deal with. Took the time to go over all the features on my vehicle. They really do make you feel like family. I will continue to do business there.
It is definitely personal. I love that small town feel. The personal attention that you don't get at the big places. They get to know you and what you need and get it done. Thank you Jen.
Tim Barnard went above and beyond to help me. I will never go anywhere but Barnard Chevrolet.
My only issue - I booked online for a time that is considered lunch time. It was available online but no one is there to work on your car. They say they're working to align the online system with their work hours & worked swiftly to complete the work once the service personnel were back.
Great customer service and knowledgeable service staff
I found the salesperson, Tom Dyer to be excellent. Any questions that I had were answered in a timely and complete manner. During delivery, the car was ready as promised. Tom was thorough during the delivery showing my wife and I all the features of the car, and answering all of our questions.
Thank you Patrick, you took the time with me and I really appreciated your kindness, I will recommend you to my friends. Thanks again, love my new Cruise.
My experiences with Jim Barnard has been nothing but terrible and inconvenient. Awful service EVERY single time I brought the car back for a problem. They could never seem to fix anything right the first time.- always had to return a day or 2 later. The car had a habit of dying and stalling out- but once it died while I was driving it on 390 late one night, I was done with it. Unbelievably, they seemed very unconcerned with this and were unable to find the problem. They sold me a terrible car and basically refused to help me at the end of the day. Will never return there for purchases or service.
UPDATE: Nothing was ever done for me to fix the terrible issues I had here. The managers/owners replied to my bad comments saying come in and we'll help you. I went in and they were NOTHING but rude. Please DO NOT SHOP HERE. These people are rude, scam artists that are only interested in the money at the end of the day, not the customer.
I've also just noticed they use their sales team and employees to rate 5 stars to keep their ratings from going down.
Originally I had a great experience with Jim Barnard Chevy. Financed a 2010 Chevy Equinox February of 2017. Ive been very good with keeping up maintenance but very recently, It broke down and I found out it needs a new transmission. I called to ask their advice and see if they would be able help in some way. Im more than likely going to have to finance a new vehicle while I still owe for this one. In short, I wasnt given much hope and no offer to try and help me finance again through them in this situation. Felt even more overwelmed when I hung up the phone :(
Update: Thank you Jay for reaching out to me and offering assistance I really appreciate it. My car situation got worked out and I appreciate you guys following up
I had taken my suv somewhere else for an inspection. They had told me my strut was needing to be replaced. I took it here and there was nothing wrong. Thank you for saving money for me.
Very Good. The sales and service are excellent, have been a customer for over 30 years.
Great experience at Jim Barnard Chevrolet! From scheduling to service to check out. Everyone was very pleasant, friendly, knowledgeable, and timely. I'm happy to be part of the JB Chevy family now. Thanks!
We had a wonderful experience at Barnard Chevrolet. My husband and I purchased a Chevy Silverado and a Chevy Equinox a couple of weeks ago from Barnard. The two of us have had several experiences with various dealerships and always left the deal feeling like we were ripped off. This was not the case at Barnard. We feel that we got the best possible deal and that they truly wanted to earn our business. Patrick, our salesman, explained everything so well. I was impressed by the fact that we got a tour of the entire facility and about an hour of explanation on each vehicle that we purchased. He even set up our on-star for us! We will certainly be doing business with Barnard from now on!
I took my vehicle in for an oil change, tire rotation and fluids checked and I was only there for about 45 minutes to me that is awesome they are so friendly love going there
No one even said hello. No one said, we are a little busy, be with you soon or take my name and number. Terrible experience. Everyone walks around and pretends they don't see you.
Everyone was knowledgeable and easy to work with. They made the process easy.
Friendly helpful staff. Have gotten multiple cars from here, and have always been happy with the car itself as well as the service provided!
I think I already posted this but will again. I have always had a positive experience at Jim Barnard from lease of the vehicle a yr. ago to present. They have always reminded me when service is due and are always right on time. When they say the vehicle will be done in an hour, it is done!! The sales and service staff are knowledgeable and most of all very courteous. When my lease is up, I will definitely re-up with Jim Barnard as will my husband who had a negative experience at another dealership. We live in Spencerport but would travel wherever to deal with Barnard Chevrolet. I am a GM person and have been for over 40 years--love my GM cars.
Our salesman was Tom Dyer. He is just SUPER !!! He is easy to talk to, answered our many questions and certainly knows his product. Then he walked us through all the features on the new Cruz.
This is our 3rd new vehicle purchase from Barnard this year. We love the dealership and have always dealt with Tim Barnard. We find him reliable, trustworthy, knowledgeable and friendly.
I went to Jim Barnard to try to buy a used car. I spoke with Kevin Hinkley.the salesperson. AFTER negotiating on a price, their offer was
$700 to high for me on this car. I said no deal. Then the sales manager comes into the salespersons office ( an old guy ) and thanks me for coming into the dealership and spending my time there and shake's my hand. Then it goes terribly wrong from here. The sales manager then tries strong arm tactics by telling why i don't see the value in this car and cannot believe i would walk away from this deal.He was RUDE and did his
RANT in front of my 13 year old daughter and the salesperson !! My daughter could not believe the way the sales manager acted. SO I WILL NEVER GO BACK TO JIM BARNARD.
Had a very good experience. Worked with me to more than meet my needs. PATRICK LEVEY was very helpful and knowledgeable
Good dealer. Low pressure and they explain options.
I received prompt and courteous service while there to have my oil changed.
This is my hometown, go-to dealership - our family has bought cars here for about 40 years and we recommend people to this Dealership all the time - very happy with the selection, the service, and especially our salesman, Tommy Dyer. Would never buy anywhere else!
Had a regular oil change performed. I advised the guys when I checked in that a guard plate below the vehicle had a free spinning screw. They said, no problem, we will check it out. About 30 min later while I was in the waiting area, my adviser came out and said that there is a free spinning bolt, but that they didn't need to replace it or anything because the guard plate can turn enough for them to complete the oil change. I was so happy, and to be honest, it renewed my trust in taking a vehicle to dealership for any type of repair. Thank you Jim Barnard service team.
I've been dealing with them for at least 15 years.nice selection,good prices and good people
The price was very good, and my salesperson made the buying experience fast and easy.
Considering this is a fleet vehicle, you have always treated it as if I owned it. That I truly appreciate it. When next I purchase a new vehicle, I will be calling on Jim Barnard Chevrolet as an option to consider.
Always a good experience. Prompt and professional service.
The quiet giant. Its one of those dealerships that has always been there, so you can bet that they always will. They must be doing something right. Always a positive experience.
Appreciated service dept. Replacing part below front bumper putting it back in place,that is. Very polite efficient service. Moo
Good reputation the sales and finance depts were very helpful and knowledgeable
They are fast and pleasant and you are comfortable while you wait!!
Super friendly!
Thank you!
Walked out after salesman Tim Barnard was rude and insulting to my daughter and I. He was dressed unprofessionally and approached us as if we were a bother to him. He also insinuated to us that we were stupid. After all of this, he didn't even show us the car we came in to test drive! I will NOT recommend this dealership to any of my family or friends. If you browse through the reviews most of the 5 stars are from their employees. Awful experience.
This was my second purchase from this dealership. Each time I dealt with Tim. Both buying experiences were pleasant and complete without any hitches. I would recommend this dealership to anyone looking for a new or used vehicle.
This dealer is overall great! I had an idea of what I was looking for before I entered the door, which made things easier for everybody, though I strongly believe they would have still satisfied me, even having to start from the beginning. Instantly, Jen greeted me and sat me down to discuss my personal needs, wants and budget for a new vehicle. She was very patient and informative about the car buying process (being that this was my first purchase of a car from a dealer). We went for a test drive in a few vehicles and finally, went back to talk numbers. Jen got me out the door with a car that satisfied everything on my list, and was precisely on my budget. On my way out, the owner of the dealer was friendly and shared a laugh before congratulating me on my car and sending me off. Thanks so much, Barnard Chevy!
Took my van in for service all I can say is their employees have always been courteous, honest and efficient. I couldn't expect more from a dealership. Keep up the excellent work.
I went off the road during a snow storm and put my truck into a tree. They got it fixed up in a few days and took care of things with my insurance company.
Excellent customer service and sales team. Patrick Levey is great to do business with.
Always a great experience. I am treated very respectfully, there has never been any questionable repairs sold to me, and I'm in and out much quicker than I think I will be!
Service Department is a home run! Great people - from service writers Don, Dave & Caroline to the mechanics! They meet / greet you w/ how can I help you at the start and always asks if anything else is needed when you leave.
I had a great experience buying a truck from Allyn and Tim Barnard. They crushed Bob Johnson's trade offer too. I would not hesitate going back to Barnard the next time I buy a new vehicle.
Got great service this time. Service Manager went for test drive with me and was able to detect and explain my vibration to me. It put me at ease. The only knock is that I was there for 2 hrs for an oil change and tire rotation so it would be nice to see them improve the timing of those, however, great waiting area with lots of amenities to hold you over. Overall great service.
I Had a great experience at Barnard Chevrolet. They sat and showed me all about my new car. Thank everyone at Barnard.
I took the car in for an oil change and a yearly inspection. I was only there about a half hour. The service was speedy. It was a great experience.
Hi,
I needed a new door lock on my Impala. Your people in the body shop installed a new lock quickly and efficiently. I was treated very respectfully.and I was very satisfied, Thank you very much.
John T. Kelly
Didn't even have the car which turns out it was sold
I think this dealership is great from shopping to service. Attention to my needs are first in all areas. Hats off to all their staff at all levels.
barnardchevy.com
