Metroplus Reviews

Staff are very professional when calling to verify insurance for patient. They give you the accurate information per patient. Never had an issue.

Very annoying for PTs. They never give the recommended amount of visits the MD prescribes.

These people don t care about you at all and attitude on the phone was very uncalled for and unprofessional. Definitely my last first and last month of paying for this insurance.

Horrible, horrible experience!! They retroactively cancelled my coverage AFTER I double checked with them that I am covered before I booked doctor's appointment. Also no one wants to take the insurance. You really have to spend time to find specialists that will take it. My doctor told me, no one wants to deal with them, because they have an awful record for paying up. I ended up paying my doctor's bills out of pockets, just to not have to deal with them anymore. Absolutely disgusted with them.

The NON-INSURANCE! DO NOT USE IT!

Endless phone calls to get a service, not less than 30 minutes on the phone waiting for someone to pick up, the directory they provide you is always wrong - you choose a doctor from the book they give to you and, when you call the office, the doctor says he's not in that network. That means it is absolutely difficult to find a doctor available right away and, when you do, they are either very far or they work in a dumpster.
They are very good only at getting money and cash the checks.

CHOOSE A BETTER INSURANCE!

I love my doctor he's great bring my blood pressure in order.

1st & for most A lot of places do not take this plan god forbid one gets sick all of the sudden while at work or street etc won t be able to find a doctor that does take this insurance. I find that a lot of the plans in this category are on the same level. A lot of the services are not covered either 2nd my account is with Amex and they do not take payments with Amex very disappointed thank God I do not have any ailments or have really gotten sick I would have been in real trouble. This year because of the fact that they do not take Amex I will be switching plans & hopefully for a much better one that is accepted from a few more More doctor. Very disappointed one star rating it s too much I think but for the fact that they are providing some type of services and that they even exist for some I guess it should count for something

Had a really bad toothache and when I called they kept giving me the run around then I had to pay out of pocket just to have my tooth removed I'm just wondering why have this insurance if they don't cover certain things. I defintely gotta switch to a better health insurance

You have to change the number you have on the website now how I m going to contact you guys ...

This is a terrible company. I've called so many times trying to get someone on the phone to address billing mistakes and have sat on hold for hours without speaking to someone. After a few months of coverage with them, I switched to another company. Even though they are required by law to fully cover 1 well-woman exam and one overall physical per year, I have been charged for both types of appointments, and could not get any resolution or explanation because no one answers the phone.

I am yet to subscribe to any other Insurance company. But so far, all I need in insurance coverage has been met by MetroPlus beyond my expectations.

This insurance company sucks. DO NOT GET IT I REPEAT DO NOT GET IT!!!! You're better off paying extra money for a better service.

If I can give you minus zero I would def. do.
Seems that every single person i've talked to there doesn't know what exactly they doing.
And here is my experience:
I went to Metro plus desk at the Gouverneur health hospital Oct 2016. I got this essential 2 plan, and updated my home address, left the country and came back in 2 month to find no invoices in my mailbox - to get sick and go to hospital by Jan to find out that that i don't have insurance, then i went back to the same lady i've met back in october, to say ops sorry I didn't updates your address, and we have mailed the invoices to your old address and based on not paying your invoices we had to cancel your insurance, I was so decent about it, and I said we all do mistakes, No prob. and I asked what sould i do and the lady said we gonna update your address, applying for a new plan and you going to have your insurance effective by April 1st 2017,
March 29th i had to go to the emergency room, knowing that i don't have insurance. Then i called metro plus to make sure that my next drs appointment and medication will be covered starting by April 1st and the guy over the phone had confirmed twice that my insurance effective date is April 1st, also that i'll receive my new card max by april 10th and that never happened till now, from April 1st till today i've went to more than 10 drs and i had a hernia surgery last Friday which cost $40.000. and every single person talking to me from metro plus literally saying different talk as if no one knows anything about this place, never ever saw this amount of people who has got no clue about their jobs, in my entire life. long story short, they have mailed me 5 days ago a letter that says my insurance effective date is June 2017, went yesterday to my follow up app and the hospital accepted the letter then went to get my medication, and at the pharmacy they asked me to call metro plus to get the ID and group#, called metro plus now to get those numbers to hear the most unprofessional thing ever '' Sir, your insurance effective is July 2017 and we don't know who did mail you''
Attached the mail that Metro plus didn't mail it to me''
You guys not even qualified to be a health insurance company in a third world country.

Patient staff, I found the best doctors and dentists under this insurance plan.

Very few doctors take this insurance. I was looking for a psychologist and there are literally a total of 3 available and they are all miles away from my home with very limited hours.

Have been trying to get in touch with them for over a week and they keep putting me on hold until I hang up. They had no problem cashing my premium check but have not sent me a card or information on a PCP or how to use their insurance. This is what happens when you involve the government in anything.

Big mistake singing for the health service.never again!

Metroplus wasted my time by sending me to the provider who doesn t take metroplus. They didn t mention provider near by my house who takes metroplus, they need to update their system more frequently.

The Member Service Rep, "Jalen" (uncertain about precise spelling of his name, in fact, reached out to me to re-activate my Metroplus Plan, and proves to be a conscientious, a considerably "gentlemanly" good listener, informative, diligent, polite and thoroughly effective agent. His interest and persistence are unparallelled, including his follow-up. MetroPlus is simple to apply and has some skilled practitioners in their network. It is concise, stream-lined and always effective. Splendid insurance, including their top-notch employees, especially Jalen, however I have had interactions with others, similarly compassionate and highly accommodative. Go with Metroplus today!

Best insurance I've ever had. Never denied aprovals for my surgeries, labs, testings,procedures, or physical therapy. They aproved everything without questioning or may be they were dealing with providers but I was not involved. Cannot be thankful enough

Unprofessional customer service I called to help my pt and rep was very sarcastic and nasty I gave her my name but kept saying Miss like I was out in the street. Seems that hiring process is to hire friends and family because this was NOT by far a qualified person very sad I ll make sure tell my clients change plans till they retrain or get rid of unqualified staff

They really need to do a better administration job. I paid monthly, but they credited my payments to the wrong account. Even though I was paying, I was not insured. Took ages to straighten this out. I requested a call from a customer advocate many times. No such luck.

Doctor knows her job. She is my PCP and I am very happy to have her taking care of me in my preferred hospital that is Bellevue Hospital. My insurance company Metroplus is also doing a great job by sending me text messages every time to remind me that I have appointment. I am lucky.