Metos BV Review

Committed company with passionate employees and extensive knowledge in industrial kitchen technology.

Largest industrial kitchen supplier in the Netherlands with an excellent service !!!

Great company. Ma supermen super nice products and have the right and experienced employees at their place. Service is also professional. TOP

Our cancellation letter ....

This is terrible ... I ask your salesman what is needed for the delivery of the Mercedes among dishwashers. There are some technical specifications in the quotation. I ask your seller to check if we meet everything. He walks in, looks at the old dishwasher and says that's all no problem, can be transferred 1 to 1. I ask for certainty, so there are no additional costs and you arrange everything. Yes, this seller says!

That is therefore not entirely true. Your site states that you employ experts and professionals. Paying attention to public health seems to me to be the first priority. You set assumption after assumption in your defense so as not to solve the problem. Assumptions are the start of the biggest disasters! This is apparent from this file. Unfortunately I have not noticed the professionalism. When connecting such an expensive device, the seller should have pointed out the safety features in advance, certainly as a professional. Otherwise certainly the professional technician. Where is the checklist with safety requirements. We have met the primary requirements on the seller's list. What should we do as a connoisseur, especially after approval from your salesman, the installation engineer and the many different engineers who have been here? I read your site and thought I was dealing with a reliable partner. The opposite is true

A piece of history. We received the Mercedes among the dishwashers, it turns out to be a Trabant. What a mess. Every time that thing does not work, we first receive an invoice and then it turns out to fall under service. Hours on the line with debt guards. Decision makers are behind safe walls. We have already done so many dishes by hand and incurred extreme costs by claiming incorrect invoices. The weirdest things are done by employees of your company. We have converted pipes in the machine was the funniest. We believe that we will be attached to a guarantee device. It's so sad, but I already laughed a lot about the fear culture of your company. No one who dares to think customer-oriented. Everything translated technically, no one solving problems The 7 seven certainties of the Jumbo, but then turned around.

Every time there is a mechanic at this Mercedes among the dishwashers it is fun again. All engineers blame each other. What a mess, this is again connected incorrectly and that. Constant swearing and no line of approach. Never the same people who know a machine. Everything revolves around invoicing costs and writing hours. More and more the idea comes to mind that a Trabant was deliberately delivered to keep writing for hours. The water softener, the pipes, the faults, it cannot be a coincidence. So much misery within 1 year. You really can't do anything about it.

The most attractive is the call-out costs within your organization. Some engineers have more than 10 appointments in 1 day. Your organization does not look for companies that consciously seek local cooperation due to the environment and traffic issues. No, everyone pays 100. A little mechanic drives a 200K call-out charge per year together + all the hours that are written in addition. I wish everyone a credit, but if I have heard several technicians within your organization say it was a 5-minute drive away, then this is a mega jackpot. Congratulations on this generous revenue model!

We are not going to work it out together. A corporate culture that is so far removed from what I am looking for in partners. I hereby cancel our maintenance contract and we will therefore not pay the invoice for the upcoming maintenance contract. We will never do business again. An experience richer an illusion poorer.