We didn't stay at the hotel. So I can't really rate the room's quality. We were there for a company party. Everything was and looked great. The hotel is very pretty and very well taken care of. The staff was super friendly. The drinks, the food, the service, everything was high quality
Clean and quiet hotel with a great bar and restaurant. Great breakfast.
The atmosphere was amazing. Also the staff was very nice and I would recommend this place to family and friends.
I stayed here for the sleep and the beds...both were horrible and I am not a princess. This is a tired old establishment that needs some TLC.
Remodel is finally completed and the lobby looks wonderful. Front desk staff today must have had a bad day before I got there. Its summertime and temperatures and moods run hot. Box fans in guest rooms help circulate the best air the A/C can pump. Exec lounge very friendly and welcoming. Nice property when in high season. I don't give less than 4 stars.
Chris was great! Positive attitude with great service!
You have to be careful in regards to what is considered a balcony. We got lucky and had a true balcony. Therefore had a good time.
Except for the work on the elevator everthing was great. Will stay here again
Paid for executive privilege and suite upgrade, and they did not honor it. Gave us 2 drink tickets for the bar in the lobby. They closed the Executive Lounge, and their excuse was "We are not busy enough, it's too slow". False advertising and would never stay here again.
The food and service were excellent, and the staff was very friendly
I enjoyed the time I spent here. The staff is friendly, breakfast is great, and the bar is a nice spot to relax. The bartenders are super friendly too! My room was clean and I don't really have any complaints about it. Would definitely recommend if you are looking for a hotel in the Mesa area.
Newly renovated and beautiful inside, great and helpful staff!
Really nice place. Spacious rooms and a great little bar. Great buffet for breakfast! Will be back for business trips.
Clean, modern. Good hotel for the price. Convenient location to attractions around.
A really great experience especially if you get the executive suit because you get access to the executive lounge which offers free breakfast, snacks, and drinks with a full bar! The bartender/room service attendant, Mark, is a super friendly and fun guy to talk with, too. Enjoyed a nice weekend and relaxed at the pool and jacuzzi. I will come here again!
One thing that's got to change is the employee in the gift shop. Second thought, just close it and sell only the essentials at the front counter so you can put a real business in their with trained employees who are actually friendly like a Starbucks. Seriously,
the gift shop is a joke. Please fix this!
Great lobby bar to meet friends and have a couple of drinks, good bartender, pours a super Martin
Nice rooms clean and comfortable the included breakfast was nice but not worth the regular price of 17
This Hilton property is currently under renovation and the entrance and parking is blocked to the public starting at 5am until approximately 6pm everyday. The rooms are nicely furnished clean and the staff is outgoing and friendly. However many of the guest rooms are facing Arizona Highway 60 and the road house is extremely loud and annoying.
Tired facility in need of a deep cleaning as another reviewer posted and significant updating. The 8th floor room I checked into online was "unavailable" so I dropped two floors, sans Hilton Honors Gold snack and water. This happens so frequently now it is almost not worth mentioning, sadly. Hilton has a lot of truly great staff interspersed with uninterested staff. I am fairly certain I would not repeat my stay here.
Hilton is a nice place to stay. I stay there when away from home.
Really needs major deep clean and possible update. First room was completely dirty. The did move us. I would think twice before staying at this location again
Very nice facility, we used the ballroom. Ample parking.
If I could put negotiate 5 I would. My girlfriend made a reservation for my birthday dinner. She spoke to the director Trent and told him what she wanted drinks ready, candlelight, private and romantic. He said not a problem I have you covered. When we arrived I thought we would be going into a dining room that would be romantic. It s the Hilton right. Wrong they put us in a breakfast type of restaurant. It was like eating dinner in a McDonald s. Not at all that he portrayed it to be. And then we wanted to talk to him after that happened and he ignored us. He didn t even check on us during dinner!!! Never am I going to recommend this motel 6. By the way our waitress Natalie was great. We felt that she knew how we felt. So did Trent be he went into hiding.
Decent clean room but slightly dated. Next to highway so can be a little noisy. Overall good service
It's a 3.5 the first room was it 3.5 the rooms in the corner 632it's a two when I checked in at a bag taped around the smoke detector
Very good hotel for business, excellent value for money.
I drove in on Saturday evening and stayed the night.
THE GOOD: Nice almost everything .. Nice pool design !!
THE BAD: Pool closes at 10 pm sharp :( and no towels when I arrived. Took over 15 minutes for fresh towels to arrive ... also the pool is too small
THE UGLY: My wife. ( I will be killed for this )
THE HIGHLIGHT .... Dog treats at the front desk :)
That last part rocked as I was there to pick up a new puppy on Sunday morning. So it was great having a few treats for the trek back to Orange County.
I will be going back there in about another month. So, I look forward to being able to improve this score.
Easy to get to from the highway but get in the far right lane as the turn comes quickly. The hotel is an open design and very reasonably priced. The staff was attentive and helpful and put me in a good location. The elevators are glass and that is always fun. The breakfast was a bit expensive for my taste but I found several places around the hotel I could drive to in a few minutes.
Great location and very very comfortable. Dining is close and a great gym is right next door.
Best place I have stayed in a while it has a bar and restaurant no need to leave if you do not want to
Clean room except for a couple annoying flying bugs
Worse than motel 6. I have been to a lot of hotels in my life. I have never been treated this poorly. I was not offered bell hop service, and I am disabled and I was part of a group function for many disabled people. The first room I got was dirty, had big scuff marks all over the walls and the balcony doors were bolted shut. To get a room with balcony doors that opened, it was an additional $75 total for 2 nights. This is where the nightmare began. Hilton told me they would although authorize a total of $80 for the 2 nights. They authorized $80, then another $80, and then pulled out the charge for the first night. Upon checkout, I confirmed they would not auth my card again, and they promptly charged me for $25, then $50, then $75, all the way to $250 in increments of $25. My bank denied these charges. I will never do business with Hilton again.
Very disappointed they lost our reservation for brunch.
Everything was beautiful! Customer service was great. Room was very clean and well kept. Mini bar down stairs has a nice seating area where I meet with my guest. Wonderful experience.
Older property but still in good shape. Above average food but not great which prevented the 5 star
Perfect....bar, starbucks, room service, comfy bed, and wonderful staff.
Located right next to the freeway for easy access to the valley. Clean and looks good
Great value hotel. It's on transition with renovations right now so not all facilities are available but it's still a nice hotel with great service. I'd stay here again.
The room was spacious and had nice decor. The bathroom had an odd smell at first but then went away. The bed was comfy and the room cooked quickly. Loved the blackout curtains. Fridge was extra cold and had everything you would expect. Will stay again for future work trips.
Great atmosphere. Friendly Staff. Good Food at the Restaurant.
First off they offered Starbucks coffee so that's a major plus, 2nd the location was great, and last the hotel was very clean and the staff was very accommodating. Would definitely stay again if in the area.
Went there for a convention. Did not stay in a room so can not comment as to the rooms. The staff was very efficient in setting up the rooms. Had plenty of water available.
They are currently updating. It is am older hotel, but they work hard to keep it up to date and nice and do a good job of it.
The venue was tastefully decorated, the staff was friendly and helpful, the food was excellent. Hilton was a great host for our company Christmas party.
Easy access from freeway (us60) on Alma School. Then first right into Holmes, hotel is then on the right. Numerous free parking on both sides of main entrance. Check in is left of the front entrance, restaurant is on right. Lobby bar is behind elevators in main lobby. Conference rooms are all off the center bar area. Hotel has numerous junior suites along with a large master suite. Hotel rooms on west side run hotter in the summer et r due to intense sun on the glass keep curtains close with temperature at a lower setting then you normally would. Food in restaurant is excellent plus if in a suite you have access to executive lounge area.
Aside from some Screaming skank at 1:30 in the morning, this place was great. The doors were like Bank vaults and the sounds around us were minimal. The rooms were clean. The staff handled a very large group of us well. Decent location with safe places to walk in the area if you're so inclined to burn the soles of your feet on hundred and fifty degrees pavement. The pool was clean and refreshing. They have a Starbucks And a decent breakfast buffet. I would stay here again.vs
Best Hilton I stayed in yet for my cross country trip
Went there for a Gala event the food was not good but the ambiance really nice
What I saw of it was nice. Since it was a work meeting I only saw the conference area
Nice hotel, Terrance at the bar is so nice and friendly.
I visited here for a seminar and was highly impressed with the inside lobby which looked very nice from the inside; however, I did not stay in one of their suites. Because this is one of the high-end hotel chains, I would assume that their accomodations would meet anyone's expectations for comfort and accessibility.
Excellent service and very clean. Recently renovated
Clean and comfortable. Staff is top quality. Restaurant makes great food. In-room dining starts at 6:00 am.
Great place to stay! Very nice and clean hotel with expert, super friendly, accommodating staff. I have decided that I will stay here at every opportunity!
The breakfast buffet is pretty nice and the service is always friendly. The rooms are clean but twice the showers have had poor drainage.
Love it! Nice and clean plus three best restaurants near by. Love the room,nice front living room and bedroom is in back,I was told it was a jr suite. I would stay there again!! Easy on an off the freeway,you can see the Hillton of the freeway.
Was a great place to stay on a business trip the workers were all great and hospitable the facility was clean and not located in a bad part of town the food they had for the conference was not to bad. The beds were ok and the pillows were good. So the overall experience earns a 4 star from me.
Great place close to down town....was visiting from WPB Florida
Beautiful pool, pet friendly. Stayed One Night in a comfortable bed. Beautiful hotel with a bar inside of it. The breakfast area is like a nice little restaurant. Spectacular views and very friendly staff. Decent priced room. The room and hotel were clean and actually smelled wonderful. The AC kicked in quite well and cooled the room quickly.
I will definitely be going back and I would definitely recommend staying on business or pleasure. They do have conference room and party rooms as well.
Very nice accommodations. Pool was chilly and hot tub nice and hot. Service was amazing and staff extremely friendly. Michael makes a mean bloody Mary.
Beautiful venue with a great bar and a great breakfast
GREAT HOTEL AND LOUNGE VERY SWEET ROOM SERVICE THEY GAVE ME 5 CREAMS AND THE BAR GUYS WERE GREAT ESPECIALLY LARRY HE LOOKS LIKE LEGOLAS AND I LOVED ALL THE CHRISTMAS DECOR
