mercuryaircargo.com
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Excellent place andvservice for Air Cargo, LAX-Int...
Excellent place andvservice for Air Cargo, LAX-International.
M
I ve been sitting here for almost an hour. I m wat...
I ve been sitting here for almost an hour. I m watching two workers sit eat and talk. One guy got called before others because the worker knows him. Poor customer service. No one to ask a question. This waiting area is full of people. Very slow service
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Not bad place, in and out quick. Friendly employee...
Not bad place, in and out quick. Friendly employees, of course if YOU are FRIENDLY to them
J
Had to use Mercury Cargo services through Airpets ...
Had to use Mercury Cargo services through Airpets as I shipped my pets from London to Los Angeles. Terrible environment. Treats the animals as regular freight shipments. Prior to the travel, I was told by email to come get the paperwork at 1930 and when I did so they told me to come back at 2100 as it was not ready. Additionally, no one explained to me that I had to sign up to "get in line".
Pets are NOT kept in a climate controlled room and they are left on wooden palettes in the middle of forklift machine moving freight around.
The great reputation Airpets has might be because they often take care of the entire trip, which means pets owners get their pets at their door and so they don't see this. Airpets employees are very nice and professional, however allowing such situation at destination is something I do not understand.
My pets peed themselves and were in shock.
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Either they are understaffed or incompetent or the...
Either they are understaffed or incompetent or their process is so inefficient.
On Aug 31 I went to clear and pick up my cargo from this location. Arrived at 1.30pm and didn t leave with my cargo until almost 5 hours later!
Whenever you ask them for update they say they are busy and just to wait until we are called.
The first time I went it took over 2 hours so it seems to be getting worse!
Pathetic service...avoid using them if you can unless you have all the time in the world to sit and wait outside their office.
But if they are the handling agent for the airline you used to bring in your cargo you re outta luck!
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About Mercury air cargo
Mercury Air Cargo: Delivering Cargo Peace of Mind Since 1956
Mercury Air Cargo is a leading provider of air cargo services that has been serving customers since 1956. With over six decades of experience in the industry, Mercury Air Cargo has established itself as a trusted partner for businesses looking to transport their goods across the globe.
At Mercury Air Cargo, we understand that our customers' success depends on timely and reliable delivery of their cargo. That's why we have built a reputation for excellence in customer service and operational efficiency. Our team of experienced professionals is dedicated to ensuring that every shipment is handled with care and delivered on time.
Our Services
Mercury Air Cargo offers a wide range of air cargo services to meet the needs of businesses across various industries. Our services include:
1. Freight Forwarding: We offer comprehensive freight forwarding solutions that cover everything from customs clearance to door-to-door delivery.
2. Charter Services: For businesses with unique transportation needs, we offer charter services that can be customized to meet specific requirements.
3. Ground Handling: We provide ground handling services at airports across the United States, including cargo handling, ramp handling, and passenger handling.
4. Warehousing & Distribution: Our warehousing and distribution solutions are designed to help businesses manage their inventory more efficiently while reducing costs.
5. Cold Chain Logistics: For businesses transporting temperature-sensitive goods such as pharmaceuticals or perishable foods, we offer specialized cold chain logistics solutions that ensure product integrity throughout transit.
Our Commitment to Quality
At Mercury Air Cargo, quality is at the heart of everything we do. We are committed to providing our customers with the highest level of service possible by investing in state-of-the-art technology and equipment and hiring only the most qualified professionals in the industry.
We also place great emphasis on safety and security throughout our operations. All shipments are carefully screened for compliance with regulatory requirements before being loaded onto aircraft or transported by ground vehicles.
Our Customers
At Mercury Air Cargo, our customers come first - always! We work closely with each customer to understand their unique transportation needs so that we can provide tailored solutions that meet those needs precisely.
We serve a diverse range of industries including automotive, aerospace, healthcare/pharmaceuticals, fashion/apparel/textiles among others; all who rely on us for timely delivery without compromising quality standards or safety protocols required by law or regulation governing each sector respectively.
Conclusion
In conclusion,Mercury Air Cargo has been delivering peace-of-mind air cargo transportation since 1956 through its commitment towards quality service provision coupled with an unwavering dedication towards meeting its clients' unique transportation needs through tailor-made solutions backed up by cutting-edge technology infrastructure manned by highly skilled personnel who prioritize safety above all else.
If you're looking for an air cargo partner you can trust - look no further than Mercury Air Cargo!
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Mercury air cargo
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