Jennifer Strong

Review of Mercury air cargo

Had to use Mercury Cargo services through Airpets ...

Had to use Mercury Cargo services through Airpets as I shipped my pets from London to Los Angeles. Terrible environment. Treats the animals as regular freight shipments. Prior to the travel, I was told by email to come get the paperwork at 1930 and when I did so they told me to come back at 2100 as it was not ready. Additionally, no one explained to me that I had to sign up to "get in line".

Pets are NOT kept in a climate controlled room and they are left on wooden palettes in the middle of forklift machine moving freight around.

The great reputation Airpets has might be because they often take care of the entire trip, which means pets owners get their pets at their door and so they don't see this. Airpets employees are very nice and professional, however allowing such situation at destination is something I do not understand.

My pets peed themselves and were in shock.