Albert Chute

Review of Mercury air cargo

Either they are understaffed or incompetent or the...

Either they are understaffed or incompetent or their process is so inefficient.

On Aug 31 I went to clear and pick up my cargo from this location. Arrived at 1.30pm and didn t leave with my cargo until almost 5 hours later!

Whenever you ask them for update they say they are busy and just to wait until we are called.

The first time I went it took over 2 hours so it seems to be getting worse!

Pathetic service...avoid using them if you can unless you have all the time in the world to sit and wait outside their office.

But if they are the handling agent for the airline you used to bring in your cargo you re outta luck!