Very bad people to do business with not professional I had dealer and garage was paying 450 a month I was hit in rear end sitting at the red light my damage was 6 ,000
They didnt want to pay no off it so don't trust them they like to take your money but not to pay for claims.
Didn't go here but they got a new sign and IRS super nice
Aweful customer service and adjusters. Company will do everything possible not to make a payout out of it's policies. Cancelled policy 3 months early after they dragged a claim out for 5 months ultimately refusing to pay despite the results from a 3rd party adjustor the company hired. Take your chances if you choose to do business here, if this is how they treat a commercial customer who's policies are tens of thousands a year, they certainly will not take care of you on a small personal policy. Posted 15 months after we have finished business with them. 7/29/19
I was hit by one of this companies insured 3 weeks ago! Luckily my 5 year old son was not hurt! The claims rep through this company treated me with no respect, no compassion at all. It's now been 3 weeks and no word as to what is going to happen. My vehicle is totaled and I'm paying OUT OF POCKET for a rental..I've never dealt with a more unprofessional company. My insurance company has reached out to this company several times and NO response! They sent someone out to look at my car 3 weeks ago. Have yet to be given a copy of the damages. I received 1 letter stating I basically need to sit around and wait to see IF they will compensate and offer a settlement. I've been in accidents before where the other driver was at fault and their insurance companies were professional, sympathetic and handled everything in a very timely manner! Looks like I'll be obtaining a lawyer to handle this company. And being a small business owner myself I would NEVER choose this company to insure my business or vehicle!
Terrible customer service when trying to make a claim! They will not pay out! Do not use them!
Merchants Mutual Insurance: Providing Quality Property and Casualty Insurance Since 1918
Merchants Mutual Insurance Group is a leading provider of property and casualty insurance in the United States. Established in 1918, the company has been providing quality insurance protection to its policyholders for over a century. With a strong commitment to customer service, Merchants Mutual Insurance has built a reputation for reliability, trustworthiness, and excellence.
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merchantsgroup.com
