AS SOON AS I ENTER THE FACILITY THERE WAS SOMEONE READY TO ASSIST. I WAS GREETED COURTEOUSLY WITH A SMILE. IN A COUPLE OF MINUTES MY CAR WAS TAKEN TO THE MAINTENANCE AREA AND AS PROMISED I GOT IT BACK IN ABOUT AN HOUR.
What a fabulous sales experience! We reached out online initially when looking for a vehicle and the online BDC staff member Ruben was thorough and courteous. He found the answers to all of our questions and we had a good chat and actually left a deposit that afternoon! Finding a car right now is almost impossible and who could turn down a 5,500 mile Certified Pre-Owned vehicle as there are no new ones available??? We went to the showroom and were shocked to see that there were only 5 or 6 cars inside and they had the car we were interested in already set in the back indoor garage area for viewing. My wife was offered a test drive after initially looking at the vehicle and she was all smiles when we got back to the dealership. Needless to say, we were impressed with the treatment that we received, especially when we were personally greeted by Shaun Weissman who made sure that our entire sales experience was seamless and smooth. Shaun is a true professional and it shows in his interactions with us. He chose Alan to take care of us moving forward with this purchase who continued with us till the drive off.
Moving forward to finalizing the deal ... both Shaun and Alan were involved and everything was worked out where I can say that everyone was happy. We arranged to pick up the vehicle in a week on the next Saturday and left the dealership. Over the weekend, a change in plans came up and I called our salesperson Alan who was suddenly faced with a delivery request for Monday afternoon, and it was Monday morning during our texting and phone calls. The delivery center was fully scheduled but with Shaun's help, we were able to get my wife into her "new" car a week sooner than we had planned on just 48 hours later she first saw it! The trade portion of our deal went smoothly and at our connivence we were able to pickup the car that afternoon! Imagine...it was after 5 pm, Alan was ready for us with all the necessary paperwork, and Shaun had waited to do a final meet and greet with us as we picked up the car!
Shaun, you have a wonderful attitude and great customer service and the support of your staff is something rarely seen in car dealerships today. Everyone that we came into contact with was helpful, polite, and most importantly genuine and Mercedes Benz of Rockville Centre is our new go to place and look forward to a great relationship moving forward.
Oh and so you know, this is not our first Mercedes Benz purchase - we bought from the corporate store in NYC as well as another large dealer in Long Island with a snooty staff, and had nothing but problems and issues. We recently visited a 3rd dealership that gave us a 24 hour hold with a deposit on a vehicle and then called the next morning with unscrupulous sales tactics about "we have another customer interested so....." Thankfully we did not give up and on a chance, looked at Mercedes Benz of Rockville Centre!
Im truly grateful for Richard Hayat in sales, Shaun Weissman in management,Kathy in finance and Justin and Manny in service. Truly knowledgable people of the business and made me feel comfortable with my decision. Im so happy with my new lease as I was so very tempted to turn the old lease in and go with another brand of car, but Richard Hayat truly changed my mind and im happy to continue with the MBRVC family and great service. I will always recommend MBRVC as the go-to Mercedes dealer.
Excellent service. Courteous and professional in every aspect. Super, Super positive experience.
On 8/16/21 I showed interest in a vehicle that Mercedes of Rockville Centre had listed on their website. The vehicle had the price it was selling for listed. I called the dealership and expressed my desire to purchase it. They stated that delivery of the vehicle would be somewhere between 4 - 6 weeks. The sales person told me that I would need to put $1000 down to hold the car for me. I gave them my credit card number, drivers license, and signed and returned the sales contract. Later that day the salesman called me and said that the car was now $5000 over the MSRP price that I signed for and they would need to send over a new sales contract with the new pricing. I agreed to the new cost as I figured the market price was more and there is a shortage of new cars. The dealership charged my credit card the $1000 for the deposit (which was stated on their website as fully refundable). The very next day I received an email stating that the vehicle was sold to someone else. Out of frustration I informed them that I want my deposit back. Then I was told there was a miscommunication with the salesman and finance manager and the car is available again. I had no desire to do business with these people considering we are talking about a car that would have cost me around $100,000 and I was being jerked around. After several requests to have my deposit returned, I had been given excuses. They had no problem immediately taking the deposit but returning it takes days. It is now 8/25/21 and I still have no refund. They said it could take 3 days for my bank to process it. My bank processes refunds immediately. I may be listed in my account as Pending but it s still listed on my account. Thankfully my bank does do chargebacks on credit card purchases. Piece of advice to those considering to put a deposit on a car from this dealership, never use a debit card. Always use a credit card. I m shocked that Mercedes would allow this stuff to happen within their dealerships.
Always Get Treated So Special @ MBRVC....Love these Guys
I always found the service staff to be friendly in Rockville, but management is a different story. I bought my car from this dealership but after years of them failing to fix an issue of noisy chattering wipers (inherently defective drivers side wiper mechanism ) I decided to take my 70k E-class To Mercedes of New York City where they are a lot more professional. At least they are trying everything to solve my issue although it originated from Rockville
It is not just simply an issue of noisy wipers but can be quite Dangerous as it is very distracting. I have had other Luxury cars in the past and we currently own a Tesla in the USA as well as second Mercedes and another car in Europe and they have no issues with the wipers but yet I m the one who is made out to be overly sensitive.
I would encourage anyone who wishes to buy a car to test the wipers for at least ten minutes in driving rain as there are many internet postings of noisy mercedes wipers. I certainly will think twice before buying Mercedes in the future.
Moreover the manager in Rockville, once addressed me as hey pal on one occasion in a curt tone and this is certainly not how a luxury dealership should treat its customers.
There are many reports of issues with Mercedes wipers in other countries, and Daimler AG Is aware of this. Hopefully they have fixed this issue or your car does not have this problem as it is most annoying and all Mercedes can do in general is charge you for arm replacements and wiper changes, and feeding you misrepresentations.
Finally I am sure there will be a reply, saying they are sorry and would like to resolve this issue and I guess this looks good on the tail end of negative reviews. But for years they failed to do anything meaningful to rectify the issue and this is certainly not what you expect from Mercedes.
Disappointing!!!
Went car shopping yesterday. Stopped here to see my options. We walk in and lots of employees/sale representatives around doing nothing just chatting away with their coworkers, walking around drinking coffee..lol.. my friend and I walk the entire building check out all the cars even go to the back parking lot and get locked out the building and not one employee said hello or may I help you, nothing.. this place was a complete joke, horrible sales representatives, maybe we looked homeless that's why they ignored . Worse place to buy a car. We exit the building drove to Lexus, 30 seconds of walking in and we where greeted and had a sales person show us around. Can't wait for my New 2022 Lexus to arrive. LEXUS THE BEST CUSTOMER SERVICE EVER...that's how you do it Mercedes Benz, learn to treat every customer as a potential buyer.. you lost a customer a sale for the day.
Tj Stevens at MB Rockville center has out done himself yet again. He found the perfect cars for me and my dad we have never had nice treatment like this and it felt like we really matter as customers versus going to other dealerships or as I would say stealer-ships he has completely changed my mind. Going in to this dealership we had set prices in our minds and what we were willing to pay and Tj found the best bang for our money. Honestly the cars are beautiful and we feel really comfortable. I got a black on black e350, And my dad picked up a gls 450
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