Stephen Dubinsky

Review of Mercedes-benz of rockville cen...

On 8/16/21 I showed interest in a vehicle that Mer...

On 8/16/21 I showed interest in a vehicle that Mercedes of Rockville Centre had listed on their website. The vehicle had the price it was selling for listed. I called the dealership and expressed my desire to purchase it. They stated that delivery of the vehicle would be somewhere between 4 - 6 weeks. The sales person told me that I would need to put $1000 down to hold the car for me. I gave them my credit card number, drivers license, and signed and returned the sales contract. Later that day the salesman called me and said that the car was now $5000 over the MSRP price that I signed for and they would need to send over a new sales contract with the new pricing. I agreed to the new cost as I figured the market price was more and there is a shortage of new cars. The dealership charged my credit card the $1000 for the deposit (which was stated on their website as fully refundable). The very next day I received an email stating that the vehicle was sold to someone else. Out of frustration I informed them that I want my deposit back. Then I was told there was a miscommunication with the salesman and finance manager and the car is available again. I had no desire to do business with these people considering we are talking about a car that would have cost me around $100,000 and I was being jerked around. After several requests to have my deposit returned, I had been given excuses. They had no problem immediately taking the deposit but returning it takes days. It is now 8/25/21 and I still have no refund. They said it could take 3 days for my bank to process it. My bank processes refunds immediately. I may be listed in my account as Pending but it s still listed on my account. Thankfully my bank does do chargebacks on credit card purchases. Piece of advice to those considering to put a deposit on a car from this dealership, never use a debit card. Always use a credit card. I m shocked that Mercedes would allow this stuff to happen within their dealerships.