My sales rep was Gregory Campbell he is the absolute best. he is patient and do not pressure you he listen and work with you to get the best deal for your car. I lease my car with and I am happy that I went o Mercedes and I am even happier that Gregory helped me. and number one is he do no pressure you. I was looking at cars before but hate when people try to force a car on me.
Be very careful when you contact this dealership to purchasing CPO. They do not honor there advertise price and they are very good at price hacking. They are also a member of Auto nation
I saw a GLE on Auto nation. Auto nation forwarded my information to Mercedes Benz of Miami. A sales rep. called me and when I asked the info about the vehicle, the sales rep. without any hesitation, raised the price by $3000. Just to clear this price do not include taxes and any other fees. This is a price before all additional charges. When I told him about the price they are advertising, he asked me to send him the details and committed me that they will honor the price. When I called same evening the sales rep. simply told me that he is busy and will call me back, but never called me back. They keep me waiting for an entire day and when I called him next day, he simply told me the price is 43975 and hang-up the phone. He do not honor his commitment which he made a day earlier, not even any other offer to work out or negotiate.
A saw manager s reply on other negative comments from other customers that call him and talk to him. So Mr. Manager I have called for you and left the message but you never called me back.
Please see the attached screenshot of their advertisement on Facebook or yelp.
Again please be careful. There are other nationwide good dealership and if you like to buy from them, they will ship the vehicle right at your doorsteps.
Thank you.
Working with Xavier was a great experience. We came in late on a Sunday and he helped us right before closing - we test drove and told him we would think about it and make our decision this week if he'd email us the numbers. No pressure and no sitting behind a desk talking numbers forever. He gave us a good deal and we were able to take our time making a decision. Highly recommend.
The young lady Natalie's that helped us with our new E-class is terrific
Quick and fast service 30-45 minutes depending on your needs
We always received great service when we bought our previous MB cars, but this time Wilber exceeded our expectations.
He stayed late on a Sunday when we stopped only "to see" the cars and with courtesy and patience helped us choose the right car.
Wilber was superb!
Thanks
Great service by Michael Brandeis. Just came from ordering the new 2019 G550.
I normally go to mercedes of coral gables in order to get my cars fixed s500 c300, and g wagon. This was the first time I came to Mercedes Benz of Miami and it will be the last, over 1 hour of waiting after being told go inside sit down I finally had enough and asked how long it takes for someone to look at my car. At this point I had seen people come and go and come and go. I walked up to someone to help me and while talking to the person a man named Christofer ignored me and began talking to the person who was helping me while in the middle of a sentence. It then took an extra hour for everything to be settled and for me to leave. Terrible service.
Terrible customer service and lack of comunication at the service dep. I made an appointment for my Smart car in their Web Page. Went to drop off my car that day and they tell me to leave the car, a few minutes go by and the guy comes back in and tells me they don t do Smart. So why would you have appointments online for a car you do not service. Thumbs down for this location I had to leave with my car not knowing what I needed.
I recently purchased the A220 2021 with the help of a great sales person! His name is Ernesto, he was a huge help and his personality was one of a kind. Usually when you go to dealers, the sales person isn t very pleasing but Ernesto changed our mind.. As well as the Financer, which was also great help and had a wonderful personality. All around, my husband and I had a wonderful experience and will be definitely coming back! If you are thinking about going to this dealer ask for Ernesto, you won t regret it!
Went there on Sunday afternoon. Had a great experience with russian salesman Ruslan, great guy, great attitude, great energy and customer service in general. Cool car presentation and test drive. Thank you Ruslan, thank you Mercedes. Planning in getting my new C class in coming month.
Great service,
Gus is very good and friendly.
He is a great asset to your company.
Very slow, the wait there is long for everything. You can spend 6 hours there just to have a rubber changed
totally disappointed in the sales department, I went to change my car and left totally disappointed,maybe I was not lucky enough to talk to a better seller,
Some people talk about places where you receive the best treatment but places don't do anything if they don't count on great people who are part of the staff. I want to thank Many Fernandez because of the great customer service and the excellent and professional way to do business. Mom and dad have been customers of this gentleman for years and now I had the opportunity to be the one . Wish all places would have the chance to hire people like Manny. My family and I are completely satisfied customers who recommend Mercedes Benz of Miami to all family and friends and especially Manny Fernandez as a salesman and gentleman. Thank you guys for making dreams come true.
Great customer service, good prices and friendly staff
This service department is the one for me because they did a great job. I walked in because there were a few warning lights on my 2007 ML350 display. I am very picky about where I take my truck for service because it is ten years old, very well maintained and I don't want anything to go wrong (obviously). They did a full diagnostic, hey obtained past maintenance info from me to ensure that everything was in order. They addressed each item, and they even detailed my car when they were done. They offer a warranty on labor. Expectantly, I won t need to use it. I would recommend them to anyone.
thank you milly for your attentive service and deep understanding of all benz models...truly exceptional customer service
Excellent service!!!!!Have to compliment my service advisor Andy Garcia for all those excellent service years!!!! Happy Holidays!!!
these people create the center of the world .. I went for a lease and they asked me 4 thousand down to pay 400 monthly for cla 250 of 34 thousand dollars .. I went to jeep and got a lease of a grand cherokee full of extras 40 thousand $ with 2 thousand down I payed 329 329 beware my score is at 715 in fact I got the best jeep bank
My experience at Mercedes-Benz of Miami was truely a world class experience. Carlos is very knowledgeable and always makes sure my car is running at a peak performance level. If you want a world class experience then Mercedes Benz of Miami is the place for you.
Orestes made the process extremely easy and they were able to provide me a very good deal on my beautiful, new car. The only thing I was not made aware of was the maintenance plan (which is very expensive), but I guess I should have done some more homework. Nonetheless, it was a very positive experience and I'm very happy!
Highly recommended place to buy, lease or get a service for your car. Nice people . My next car will be from this place .
Destiny from Mercedes Bens of Miami deserves 6 stars instead of 5 stars. She worked tirelessly to help me find my new car. Communicating with her was easy and for the first time I enjoyed negotiating the purchase of a new vehicle. Destiny is the ONE I recommend anyone looking to purchase or lease a new Mercedes.
Very fast and professional service. 100% recommend!
I will never again take my c300 here for service. I arrived at 8:45 AM for a 9 AM appointment on a Saturday morning. They were suppose to change a sensor. I didn t get my car till 5:30pm.
My advisor left and didn t say anything. At 3 PM I got up to check what was going on and the service manager said they were still working on the car and that my advisor had left home. When I responded no there not because my car has been parked right over there. He then proceeded to say that they were working on the papers . I got up at 5:30 PM because no one had address me the whole time I was sitting there. When I went out said to check my car the service manager walked out said and gave me the paperwork. The customer service here is awful. They lack professionalism. Do not take your cars here. Go elsewhere.
Darwing Nieves
I'm down in Miami for the winter and realized my current lease was about to expire and the car needed some warranty work so took it in to them, the gave me a loaner even though I didn't buy the car there and I ended up turning the car in a little bit early and get into a new lease, Francisco my sales associate was very professional and very knowledgeable of the brand, that's important to me as I'm somewhat of a MB buff and know a lot about the brand and their history. Francisco knew his stuff and gave me a great and fair deal and I would definitely recommend him to people I know to handle all their MB purchases and leases.
Very happy about my new Mercedez CLA250 and the service received.
Good service, prompt. A little stingy with rental cars but that s business. Fixed the problem. Hopefully won t have to come back because of it . Now ce customers service.
I visited this place yesterday to buy a car, and the dealer that helped was more than helpful, his name is Manny Fernandez. I highly recommend him. If you need a car and you want to get a excellent deal go and visit Mr. Fernandez. By other hand the financial officer was super helpful too, his name is William Ralph. He helped me to find a good interested and a better deal on my purchase. I m pleased with Mercedes-Bez of Miami.
Excellent service! I came with a flat tire and they really speed up the process and got me back on the road. Highly recommend mercedes service department! My service consultant was Robert Girouard really efficient and acknowledged.
After having a horrible experience at the Mercedes benz of fort pierce I decieded to take the 1hour and 30 min drive down to Miami due to all the great reviews I read and I'm glad I did! I had an amazing experience here at Mercedes benz of Miami, My sales consultant Moises was awesome treated, me like family and was very knowledgeable.I never felt pressured and felt like he was truly there to help me get into my first car. Thank you again Moises I love my 2018 benz! Ask for Moises if you pay them a visit.
After 10 years of relationship with Mercedes always is a great experience use their services. Gus you are our best contact specialist.
I spent five hours for a little service in my car. Omg and the prices are too too too high....
Excellent customer service I ve always find what I need.
Mr. Harvey Sockel made our experience easy and enjoyable. Thank you!
My experience was amazing my Salesman was awesome. If you're looking for a car I highly recommend Mercedes Benz of Miami Ricardo Vargas & my finance Guy Robert Vallejo. Thank you guy's big time. You have a costumer for life
My representative for customer service is Roman H. Roman made sure that my service experience was very good.
If you are going to buy or lease a mercedes Mercedes-Benz of Miami is the place to go. I went to Pembroke mercedes first and the service was terrible plus when I mentioned what I could afford they were not willing to work with me andthey looked at me as if I was just someone waisting their time and I know when I'm looking for a car I want the salesman to actually want to work and sell me a car not stereotype me as if I cant afford what I am looking for. I decided to try Miami mercedes I was treated wonderfully by my salesman Alex Marin who took the time to work with me and gave me a wonderful deal. He went out of his way and its hard to find a salesman like this nowdays. If your looking to lease or buy a mercedes go to Miami Mercedes and ask for Alex Marin and you will thank me.
First time with Mercedes and it was a bit of a long process, but it was well worth the wait.
Overall great place, amazing vehicles and great team !
Didn't have what we needed but the staff was very helpful
Had a great experience while buying a new Mercedes. The service from the Sales person (Santiago Espinosas) was exceptional.
The best place if you want to buy a mercedez in Miami.
Had a great experience purchasing my mercedes yesterday. will recommend mercedes benz on miami to all my friends Worked with Ron Calderon as sales representative. Very professional. Joe the finance manager was super cool and helpful. Also very professional and finally, spent 45 minutes with Stephanie Aquino going over the car in depth. Very helpful, insightful, and sweet. Again, highly recommend!!
Never judge a book by it s cover. Which I was prepared to spend at least 30,000.cash that day as a gift to myself. Single mom of two boys with Autism and taking care of my parents. I wanted to do something special for me. I WAS VERY DISAPPOINTED WITH UNBELIEF & DISBELIEF.! I was there for over a hour and NO ONE CAME TO ASSIST ME AT ANYTIME!.I tell all my clients, friends, & family of my ordeal that day..Hurt still with DISBELIEF
Superb. As always. Peter Munoz is the the best advertisement for Mercedes Benz.
I have had my two cars serviced at Mercedes Benz of Miami for approximately fifteen (15) years and have never had a bad experience.
worst car buying experience I ve ever had in my life. A shame too because I bought a very expensive car. A few days after driving it I realized there was something VERY wrong. Turns out the entire underneath of the car, the metal was BENT. it was very difficult to drive and pulled me severely to the left. I bought my car a month ago.... made my first car payment and realized I haven t even gotten a chance to drive the car for more than a week! Albert sold me the car. As soon as I told him there was an issue he became VERY hard to get a hold of. He did not inform me on what was happening with my car, no type of updates or anything like that. Absolutely terrible terrible and very disappointing experience. This was was in NO WAY inspected before I got it because it was a severely damaged car.
Gus Cosio is the greatest service advisers I have ever had. All items corrected right and on time as promised. I look forward to coming back to the dealer for all my needs.
Great buying experience. Gregory Campbell, my salesman was very knowledgeable and explained to my wife and I, all the different functions and features of my new Mercedes GLE350. We are very Happy with our new car. Thanks
Busy place, average sales help, just so so experience.
What a great experience at Mercedes-Bens of Miami. I had my first maintenance service this month. Rafael Marzo was my Service Advisor and he was very professional, very nice and helpful, making everything easier. Thanks Marzo for all your help and excellent work. Great Service!! I highly recommend it!!
Absolute fantastic experience! Winston Simpson was my sales rep and he went above and beyond to make sure I had a pleasant experience. I walked in with my guard up and drove out with my CLA 250. What i loved the most about this experience is the fact that Winston, followed through on everything he said he would do and expressed genuine interest to make sure I was happy with my purchase. He certainly dispelled the negative thoughts I had when I initially walked in. Companies should hire more sales reps like Winston Simpson!!!
Natalie Johnson did a great job showing me functionality on my Mercedes.
Very disappointed in the service department. I scheduled an appointment / routine A service online however when I arrived the service was twice the amount quoted (went from 355 online for premium A service to over 700). No explanations or apologies about this were given. Being from Tampa I always went to Mercedes Benz of Tampa for service on previous vehicles and never encountered a routine service this expensive. I did contact the dealership to express my disappointment but I have not heard back as of yet. As a newbie to Miami I will be steering clear of dealership for all future car / service needs.
Andy Garcia is very professional thank you for the service.
On February 18, 2016 I retired my new 2016 Merceds-Benz GLE 450 AMG AWD 4Dr [Wagon-SUV], being attended by Mr. Francisco Valderrama. His word of compliance and attention was punctual, attentive and, moreover, eager that everything turns out to be the best. My congratulations and wish to continue with such excellent service and concern for the customer.
I would like to express my best regards to a very professional sales associate Nino. We have purchased several vehicles and his knowledge and attention to detail is #1. We would like to thank you for your excellent service and making our visit to MercedesBenz a very pleasant experience.
Carlos and Edelmira
Recently had a very positive experience at this service location. My rep, Shadi-Omar Williams was professional, informative, and kept me in the loop during all phases of the repair.
I want to thank Larry Borman for all of his efforts and making our buying experience as stress free as possible. Mr. Borman went out of his way to make sure we were able to buy this car and updating us throughout our purchase. We truly recommend Mr. Borman for your next car buy.
My recent experience was absolutely outstanding. My service advisor Charlie is the ABSOLUTE BEST. I was assisted with all of my needs in a timely manner and I was completely satisfied with my service.
The people of Mercedes Benz of Miami are fantastic. They treat you like family and they do what they say they are going to do. My Service Adviser, Dennis Guilmette is the terrific. In my opinion Dennis is the poster child for how to treat your customers. Everything he says is going to happen... happens and he does it with a smile.
The entire team down there is the best. From the service greeters, to Carlos in Service to Vianca handling the loaners. Great experience In an out quick and completely satisfied. Thanks to all!
Jim Prain, Plantation, FL
I just bought an E350 2016, I am happy since it is my first Mercedes, I see that it has details of completion and quality of the products are of very good quality. But being in 2015 I can not understand that the operating system (command is so obsolete) looks like when I was programming with my computer 64 more than 40 years ago. 1- The system is very, very slow. 2- I have 250 contacts on my iPhone 6 and I see a sign that has a full memory (inexplicable are contacts It is not an ultra HD movie file) 3- The application menu was placed on the phone icon (inexplicable ). 4- The Mbrace has not turned on. 5- Listen via bluetooth you have to be an engineer at NASA and it is unstable on top, the menu of the music that is playing and at a very low volume does not appear. 6- Switching the radio to another function is complicated. As far as you know, I am a programmer. I know the handling of electronics today, I don't want to think if the person who uses it has no knowledge. Mr. Mercedes, you should call Recall to reprogram the system and improve the processor and memory. Messrs of the Mercedes of Miami Service, you should know more about the operation of the cars they sell, Regards, Jose Marcelo Masri
During this time of crisis that we all are facing I can say that the least expected situations arise and it can cause anyone to go over the edge with tons of stress. I needed to get my car back running so I brought it to the Mercedes Benz Miami dealer after having it jumped start and my experience with the service advisor was very prompt and easy. Steve Adams handled it the best way I can imagine. I went in there stressed, not knowing how to approach anyone (exposure), just hoping that it wouldn t cost an arm and a leg to fix. Steve was able to calm me down and address the situation in a professional and safe manner. He offered coffee and water, a rental in case I needed to move around, and checked on me throughout my wait. I decided to wait it out because I m very skeptical about even being out of my house. Overall, I was pleased with the experience because he did his best in providing an A+ customer service. I would return if there are any further issues with my car and would ask him to assist me due to his high level of expertise in his work. Thank you!
Just got my brand new Mercedes! Great service, great drive, great car. We're very happy!
love my friends at Miami Mercedes Benz, best Larry Borman was very professional he always get me the best deal for the last 18 years buying Mercedes Benz at the same dealer also the sales manager Amauri Castro very nice guy took care of me to make the deal happened love the experience
The representatives were professional, courteous and delivered as they promised. Overall a very good experience.
MY NAME IS JOSE LUIS BUY A C300 FROM PEDRO REYES, VERY GOOD SERVICE AND DEDICATION
Manny Fernandez went above and beyond when my wife & I went to buy a car at Mercedes Benz of Miami. He was patient when answering all of our questions and concerns. Truly the most helpful! -Bernardo & Clara Selcer
Terrible experience. This Mercedes Benz location is a complete joke; including the General Manager. This location is doing some underhanded illegal business practices and I have already contacted the FTC.
I wish I can rate this location a -5
Michael Brandeis BEST. Thank you for your diligence & care. Old school customer service !
Enjoyed working with Cesar Leon! Cesar's knowledge and willingness to accommodated me in my last visit was really comfortingly Highly recommend this dealership.
Best place to buy a Mercedes in usa!! this salesman Daniel ferreira is the best and makes you feel like you're in family plus the team make the best deals ever what else i can say I'm so happy with my new MB thanks to this guys...
My ultimate all time favorite dealership. Everyone here and I mean everyone here is absolutely awesome! Super professional, kind and so helpful. I always have the best experience every time I come in for service or just to make a purchase.
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