Mercedes-Benz and Volvo of Fredericksburg Reviews

After purchasing a previously owned Mercedes, we had a very minor problem that became a much bigger problem at another repair shop. Mercedes of Fredericksburg fixed the problem for us and we have been back for routine service. The entire experience was great both times and we will not be taking our Mercedes anywhere else.

I had the very BEST experience at Mercedes Benz of Fredericksburg!!! Shawn O Donnell is an execellent salesman and he took really good car of me!! Would definitely return!! Thank you!!!

Mercedes Benz Fredericksburg provides exceptional and personalized customer service, which I know I can count on for quality, consistency, and value. This recent experience was made extra special thanks to Amanda, our Service Advisor, who was professional, knowledgeable, and extremely courteous.

Lucas was a big help. He answered all my questions and was a great salesman.

There's a absolute chaos in service department. They don't know what they are doing. they don't really take care of you. You take the car in they don't even call back and let you know when car will be ready. They forget you until you call them back. then you pick up the car and there's still same problem. Somebody need to take control of management.

Great, knowledgable, and friendly parts department. Good selection of accessories and apparel.

Unbelievable Service...I guess this is what owning a Mercedes-Benz is all about. You all are the best. Wish there was more I could do to promote your service. Keep up the great work

One of the best dealership I ever visited! It is not fancy Mercedes Benz dealer compared to other MB dealers (ex, Ray Catena, NJ) but their prices are fair. They gave fair trade in value with no hassle or frustration. Tedy Parker and Marcus have worked very hard to finish the deal. The financial manager David is very honest and straightforward person. I loved dealing with him. I got what I want and I was more than happy customer. I highly recommend this dealership.

I am pleased with the staffs at the dealer. So far, so good with both of my purchases from Mercedes-Benz of Fredericksburg. Enjoying the brand, comfort, and safety. Cheers...

This was really our first experience with the service department. They excelled in every way possible. From greeting my wife and I to seeing us on our way, reiterating that if we had any problems or questions, to give them a call. The staff were friendly, the facility clean. Everything was well explained and we went away from having a car serviced with a smile, the first time we can remember an experience like that in a very long time. Our service manager, Ian Doughty, is just the best! Our sales manager, Nick Paone, is the best!

Carlos was the most professional sales person In have ever encountered. He was genuinely interested in helping me and made my buying experience amazing!

Awesome service and honest pricing! Another dealer was trying to charge me double.

I have been to Mercedes-Benz of Fredericksburg twice and both times they have been exceptional. I tried taking my '99 mercedes to two other independent shops and both times I was given ridiculous maintenance quotes mostly for maintenance I didn't need. Mercedes of fredericksburg straightened out what really needed to be done, highly competitive rates, and completed the work in a timely fashion! The technicians are very knowledgeable, experience, and most importantly pretty average guys. They will tell you how it is and try to make sure you are taken care of while not trying to essentially steal money from you. I thought I would never say this about a dealership, but I am never taking my car to an "indy" again.

The purchasing process was fast. The employees were friendly and knowledgeable.

I had a world class experience purchasing my Mercedes Benz from the Fredricksburg dealership. I had Teddy as a salesperson and also worked with Marcus, the GM. The process went smoothly and they were attentive to all of my questions and requests. I would recommend anyone looking to purchase a world class vehicle, from a world class dealership, to shop Mercedes Benz of Fredricksburg.

This was my first car buying experience at a dealership and the staff there were super patient with me, answered all my questions, showed me all the possible cars and features that I could afford. Very helpful and I'm glad that my first car was through Mercedes Benz of Fredericksburg

I always have a positive experience when I come to Mercedes of Fredericksburg. The business is very clean and comfortable. Nick and Marcus are extremely friendly and helpful. I have purchased several vehicles from here and will continue to buy my vehicles here.

Awesome dealership, I m living in TN, Nick Paone gave me a great deal on a c300 and made sure everything was figured out before I flew over to pick it up. Once I got there the manager and nick were friendly and had all the paperwork ready for me to sign so I could be on my way and drive back to Tn. Really changed my perspective on dealerships, big shout out to nick for knowing his car stuff and telling me all the details of my car, what all the buttons did how it worked and what I should do in the future.

We purchased our Certified Pre Owned vehicle in 2019. When I test drove my vehicle, my husband was in the back seat and noticed a dirty diaper in the floor. The vehicle was not cleaned before we drove it-mistake number one. The sales staff was mortified very apologetic and gave us a great deal on the vehicle, and also gave us free floor mats and a full year of service. We were very pleased. Then we went to the finance department to complete the sale and had issues because the salesman made a promise about financing that he couldn t deliver. Nick was helpful and we worked through it he was very
professional and courteous. However the mistakes made it a very long and frustrating purchase. We went for our first service and they didn t have a record of the free service promised us. Luckily I brought a copy of the I owe, we owe statement and got the first service free. We went for the next service and it was free, however they didn t fill the washer fluid, resulting in the light going off as soon as we got home and the check tire pressure light. The service department stated that there must be a leak in the wiper fluid because there is no way they would ve made that mistake in the line. We would need to bring it back. We took off another afternoon of work, drove the hour from Culpeper again to have them check it out only to find out there actually wasn t a leak, there was a new person working in the service line and he didn t fill the fluid and they didn t check our tire pressure either. Another mistake.
Today, I called DMV to renew my registration and YET AGAIN, another problem. I can t register the vehicle because the tags were transferred (when I was told by the salesman they wouldn t be) the DMV shows that the vehicle isn t legal. Not to mention there is no title number on the registration and it is listed as PA instead of VA? Typo maybe? So, in a nutshell, I ve been driving around in an illegal vehicle for over a year because they transferred my tags without telling me and didn t send me new tags. Nick told me I ll get a call back from the tags and title department Monday morning. In the meantime, I can t drive an unregistered vehicle, so I ll have to wait. I would think that a Mercedes dealership selling high end vehicles would be more organized than this. I appreciate Nick taking my call, but was really hoping the situation would be remedied today. In my frustration I was not very nice to Nick or the salesman (who, like Voldemort, is referred to in our home as he who shall not be named ). Sadly, he seemed like a nice enough guy just very disorganized and made numerous errors in our sale resulting in a horrible first Mercedes experience...love the car, not the dealership. Lastly, I did leave a message for Mr. Riddle (Tom Riddle perhaps? )the General Manager. I solemnly swear I ll use my manners.

Okay, Well here is my second revised review of Mercedes Benz of Fredericksburg. After not so good experience my first go round. Mostly with what I needed/ wanted serviced and or checked. I decided to come back to this location. Mainly because of their prices are far better, than up in Arlington and Alexandria.
First of all the parts guy, I believe his name was Michael was very, very helpful in getting me prices of parts to be fixed. He was very transparent on the prices and no hidden costs.
I even got to meet the service technician briefly, his name was Cody. Cody did an Awesome job on my s550. Mr. Holmes the new Service Manager even came out to introduce his self to me. Mr. Holmes did a wonderful job explaining my bill and even blessed me with a few bucks off.
Last but not least, Mr Hank the attendant made sure I was okay. After watching me go sit in the waiting area, not knowing if I was over charged on a item I questioned on my bill. He too was very attentive and helpful.
After realizing that this is by far the Best Mercedes Benz service center in VA. I have decided that this will be my new home of all my automotive needs and services.

Thanks Guys! You all rocked!!

Corey H.
Platinum1Fitness, Llc

Steve in the service department did an exceptional job of helping me schedule my appointment and getting me in a loner. The whole experience as usual was hassle-free. Thank you

Bill Waldron

I didn t get Good Service and the problem I came for is still my problem. I don t want to go into details but poor service and a day wasted. I will have to take another day off and wait to make sure the work is completed.

This is the Best Dealership i ever visited,and what makes my experience Best is Mr Steve Appel, my service manager ,He is very knowledgeable and Professional ,and treats customers like family.I was in fredericksburg,va and my car broke down and got it towed to the dealership,Mr Appel understood my situation (as i was out of town) and got my car repaired even ahead of given time limit,
I would say He should be promoted even further ,He is a hidden gem,Knowledgeable about Mercedes Benz and more Important communication and customer handling.

This Mercedes Benz Dealership is run by people not robots,and its People Like Mr Steve Appel who makes experience Even Better.

I would like to thank Mr Steve Appel once again.

Update august 25 2020

1 star for customer service , things were not right in first time even third time.
I am a mechanical engineer. I know what things are right
Don t want to waste my time for fourth time.

Absolutely amazing! Ryan and Mike took such good care of my husband and I in purchasing our 2021 Mercedes A220! Ryan was so kind and an absolute blast to do business with, not to mention he got us an amazing deal. For anyone in the market for a luxury vehicle, look no further than Mercedes Benz of Fredericksburg. You will not be disappointed.

They're absolute crooks...they change parts in your car that don't to be changed...I would strongly suggest you DO NOT do any sort of business with them...I strongly caution you NOT to buy a car from them OR have them work on
your car...if you do, you can expect to give your money away unnecessarily! Buyer/consumer BEWARE!!! I'm a former owner of a high end shop in California, I have a pampered 300TD which works with a vacuum system. I took the car for a simple alignment it came back to me with NO brakes and shifting roughly. As I drove home from the dealership with NO breaks, I had to run a red light almost causing a fatal crash. When I got home I called them immediately, and I was told that my vacuum pump is malfunctioning. Being in the business, I knew that vacuum pumps don't go bad over night, it is cumulative! Giving them the benefit of the doubt, I took my car back in an attempt to let them right their wrong. Unfortunately, they cared NOTHING of the situation they caused that could've been my life. They sold me an unnecessary vacuum element and charged me $480.00 which didn't solve the problem. So I took it back again. This time they changed another vacuum element and charged me $460.00. That's a grand total of $940.00!!!! I later found out, when I took it to another for a second opinion, that my GOOD vacuum pump had been stolen, while replaced by a BAD one. My reputable mechanic asked me, "did something hit your radiator." I said, "no," he said, " I think someone's been messing with your vacuum pump." The vacuum pump is located by the radiator. Putting 2 and 2 together it explained why all the malfunctions. Not only did they steal a a good part (and expensive one) from car, they damaged my radiator in the process. My mechanic changed the bad vacuum pump that ROSNER/HUBER (or whatever they changed their name to) and replaced it with a good vacuum pump and the problem was solved. All of this happened for a simple alignment!!! These people are thieves, liars, and con artists!!! If you continue to take your car to them...you have been WARNED! I would suggest NOT BUYING a car from them or NOT SERVICING your car with them!

tl;dr Mercedes Benz of Fredericksburg agreed to sell me a vehicle, sent me a proposal that I agreed to, and dragged me along for a week only to sell the vehicle to someone else without notice or explanation. Don t bother to get your financing lined up and spending an entire week getting promises from their team they ll just sell the car behind you back without notice.

I was interested in a Toyota Sienna and spoke with one of the sales reps for over a week. We worked out the pricing and we weren t able to fully close the deal as I was waiting on the dealer to repaint some of the exterior, which had many scratches. I was made to feel 100% confident that the car was mine. In fact, here is one of the dozens of texts that Mike Wilkerson sent to me: I am emailing you the final numbers with 15k financed. The car is scheduled to be in the body shop Friday. That is the earliest we can get it in. I will make sure you have all the evidence you need once the car is done. I promise to get this vehicle shipped to you as soon as it is complete. Here is another one: [ ] Let s wait until the exterior work is done and then we can get on the phone and get papers signed. Another: Finance will confirm the correct amount. We are just waiting on them to contact you. [...] We will get it done. Mike also sent me a proposal which I agreed to. A day later they sold the car to someone else. TWO days later they followed up with me to tell me it was sold! What a waste of time and what a load of lies.

Perhaps the most bizarre part of the story is that one of their Used Car Managers (Nick Paone) reached out to me (the same day they informed me they sold the one I was expecting) to try and sell me an entirely different vehicle. He s not very intelligent because after letting him know that I thought that his dealership was unethical and that I would never do business with him, he persisted with trying to sell me a vehicle. He is truly clueless.

Mike, Nick, and anyone else involved in this entire deal should be ashamed of their lack of ethics and terrible customer service.

The easiest car buying experience EVER! Shawn was a great salesperson with a pleasant attitude... felt welcomed as soon as we walked in the door!

You are treated very well at MB Fredericksburg from the time you enter the service center. The people who greet you are friendly, The service advisor Steve always explains the service or what the issue could be and then calls to follow up once the technician takes a look at the vehicle. I have never been disappointed with the quality of service. They always work to exceed your expectations.

car purchasing made easy. Our salesman was Shawn O'Donnell and he was excellent. Very knowledgeable about the product and helped me select the car I wanted to buy 1st try out.
Very personable and easy to work with. A good fit for your Mercedes team.
The only reason I gave 4 stars was that it took so long to tie up the paperwork .....and this on a cash deal. Otherwise, this is 2nd car I've purchased from here and have been getting service done here for past 9 years. Keep up the good customer service.

Was pleasantly surprised at how easy the process was of getting my car in for work to be done. Everyone I encountered was very friendly, patient and accommodating. I will definitley bring my car back to them for future services. I spoke with Amanda in service on numerous occasions and I had a ton of questions she answered each one with patience and understanding and even for those that she wasnt sure about she called back in a very timely manner with an answer.

The staff was friendly and accomodating. Salesman Shawn and his manager Mark took care of us.

I was really impressed by the level of service I received. Hannah and Marcus are the best! They ensured I got into the vehicle of my choice.

I want to personally thank the amazing sales staff at Mercedes-Benz of Fredericksburg, specifically my sales associate Robert Wilhite. Mr. Wilhite was nothing but friendly and professional my entire time while searching for a new car. He More

Ryan Brent did an amazing job working with us. He was patient and very kind. He made buying our first Mercedes a fantastic experience. We highly recommend this dealership-

I had a really good experience with this dealership. Made me feel comfortable as possible as soon as I walked in the door. I recommend this dealership to anyone who is looking for a Mercedes.

I just had a great car buying experience at Mercedes Benz Fredericksburg. We arrived late and with two young kids and were greeted with a big smile by Teddy. He was very friendly, caring, and easy to work with. I highly recommend this dealership for your next vehicle purchase. Thank you to all the staff that stayed late to help us make this happen.

Freandly staff, Martin , and Carlos were extremely professional .

Fast and efficient service was excellent to help me. Steve knows how to make your day better.

purchased a fantastic vehicle at a great price. I always expected good customer service from a Mercedes Benz dealer... these folks trancended my expectations.
Thanks a bunch!

My husband and I received a warm and professional welcome from our salesman Mr. Mike. It was only our intention to look and compare Mercedes to other makes. But that all changed and we decided to purchase. We are very pleased with our decision!

Shawn O'Donnell was very professional and understanding of my changing criteria for buying a car. I was very pleased with the dealer's policy of 3 day/300 mile return policy as i bought a car that i ultimately was not happy with, and turned it in for one that I am very satisfied with. thank you very much for working with me in my indecision.

Wonderful experience. No pressure sales! Top notch customer service in Sales Dept. and Service Dept.

Scott was very helpful throughout the test drives and actual pricing parts of our conversation. Made everything very easy. A week after my purchase, I feel just as comfortable and excited about my new vehicle and the price I paid for it as I did on Day 1. Thanks to the staff at Mercedes of Fredericksburg, it was a great experience!

Fantastic service. Kind folks that really seem to care about their customers. I'll be back!!

Exceptional service! Great team of people who CARES! about your needs and they really truly will do the best they can to help you! Salesman Mike is very responsive with positive attitude and very knowledgeable! Manager Nick is detail oriented, easy to talk with and absolutely charming personality!
If you looking for quality car and quality service - definitely go to this store!
I purchased a pre-owned car I found online and it was very easy, painless and time efficient. Goes without say that the car was delivered sparkling clean and all minor issues was taking care of!
Thank you!

Let a vehicle be stolen and then be very unhelpful to the client, will be a lawsuit

Very polite, professional and knowledgeable staff. Facility was as meticulously maintained as their vehicles. At no time did I feel pressured to make a decision. Truly the best car buying experience I have ever had. Highly recommend.

Shawn was extremely helpful and made it pain free to get a new car!

Mercedes of Fredericksburg is the best dealer I have ever dealt with ! Sebastian is a true professional and an asset to this company, Finally a car dealership with customer service.
Thankyou soo much ! I will buy here again.

Review for Robert D Davis,Jr. The experience was one of total satisfaction. From the beginning to driving off with the vehicle. The car company couldnt have performed better. The salesman, Mr. Scott Sumner did an excellent job and handled all matters like a pro should do. 100 percent all the way. The young lady on Financial, Elizabeth was a pure pleasure to work with and so jelpful with matters.
Thankfully,
Robert D. Davis, Jr.

Miserable service. Our sprinter van had damage to the wheel base when we put it into the shop about 3 weeks ago. We were initially told that the repairs would take no more than a week and promised that the parts needed to make the repairs were either in the shop or nearby. When our van was not repaired within the one week timeline given to us, we had no choice but to leave the region (we are in a traveling band that was in the middle of a full US tour) and continue our tour. This dealership/shop apparently receives a lot of business from State Farm (our insurance provider) with the stipulation that they give customers a GUARANTEED date that their vehicle is repaired. No such date was ever provided to us when we had our van towed to the dealership (somewhere around September 9th or 10th). Luckily, our tour wrapped up in Springfield, Virginia so we finished our tour in a friend's vehicle while we assumed our van was being worked on. When we returned to Virginia, we arrived at the dealership to see our van sitting in the parking lot with LITERALLY no body work done. This was on September 29th. Almost 3 WEEKS later. The shop had made no effort to communicate that they had not even begun working on our van. Furthermore, they made no offers to compensate us for the inconvenience. We are from Texas and had no place to stay. They did not offer us money for food or a place to stay.
On September 29th, the shop told us that the van would be ready the next day. Upon arriving on the 30th, the van was still sitting in the parking lot. The mechanics told us that they ordered the wrong part. At this point, we further involved our insurance provider who forced the shop to give us a GUARANTEED date that the van would be finished. That guaranteed date was October 1st (today). When we arrived, nothing. After almost three weeks, our van has not been repaired, although we were told initially that it would take no longer than a week to fix the van. We are still here, stuck in Virginia, 1800 miles away from our homes and the shop has offered us NOTHING other than the "promise" that our van will be ready soon.
This has been a miserable experience.

I drive a tractor trailer and go by a lot of places but I don't stop

MB-Fredericksburg is my Mercedes dealership of choice. I am closer to dealerships in the Northern Virginia area, but have found MB-Fredericksburg to excel in every way.

This is my third Mercedes Benz and the second one that I bought from Huber. I was greeted by Salesman Consultant Robert Wilhite , his professionalism, knowledge of the vehicle, and his authentic attitude toward customer service was exceptional. He went above and beyond to make sure that I was taken care of and the transaction was a smooth process from the start to the finish. After the completion of the purchase of my Mercedes he introduced me to Michael Sandoval (Product Concierge) who went over the features of the car. I am extremely pleased with Mr. Robert Wilhite, the customer service from start to the finalization of the paper work and the product concierge. I will be referring Huber and Mr. Wilhite to everyone looking for a new vehicle. Semper FI

Would give ten stars if I could. Salesman Robert Wilhite went above, above and beyond to make the purchase of a E-series wagon a real pleasure. I have dealt with the so-called "luxury" dealer experience from NYC to Miami for decades and Huber stands alone. Even the business office end of the deal was no-pressure and all class. Service department is knowledgeable, proactive, and actually helpful which is rare in this business. Many businesses advertise "Biblical principles" but Huber lives them. Ten stars.

I drove over three hours just to have this dealership perform this warranty repair. I was not disappointed.

The people who work at Mercedes Benz of Fredericksburg gave us an amazing experience! The salesman wasn't pushy at all and let us test drive the car we were interested in for the whole afternoon to make sure it was really to our liking. We bought a low-cost used vehicle, and the people there treated us like we were buying one of the more expensive cars on the lot! They made us feel welcome and extended the same courtesies they offer to those buying new cars. Our salesman Nick was super friendly and helpful, and when he found out it was our first Mercedes, he was genuinely happy for us! The sales manager was also really nice and came to speak with us once more as we were leaving. They make you feel so welcome there and even offered us free snacks and beverages in the lounge. There is a really nice atmosphere there both in the surroundings and the friendliness of the staff. Lastly, their no haggle up-front pricing makes for a relaxing, non-contentious buying experience that we really appreciated.

Great sales experience. Shawn was fantastic, responsive and it was a no-haggle, hassle free experience.

One of the best service shop in the area so honest, and don't to sale what is not necessary is why personally recommend

We recently purchased a pre-owned vehicle from Mercedes-Benz of Fredericksburg. Our sales consultant, Shawn O'Donnell was awesome. Even though we had to visit the dealership after getting off work and traveling I95 on a weeknight, Shawn did not rush us, answered all of our many questions and helped us purchase exactly what we wanted. We were very impressed with the attention we were given. The staff worked together to help our purchase move quickly and smoothly. This was a very easy and positive experience.

Sales is outstanding but customer service reps in Mercedes Benz area leavings a bad taste in my mouth.

Steve Appel has always been very professional when advising me of my service needs when I make an appointment. I feel I can trust what he is telling me that is needed to keep my car in top performance and not just doing the service just because the book says to. I like your new cashier Samia. She is very courteous and stays attentive to the customer while they are paying the bill.

Best experience I've had at a dealership. Teddy treated me like family with respect. Couldn't have asked for more. Will definitely be purchasing from here again.

Overall great experience. Teddy P. answered our questions and when we asked about an obscure detail, he got the answer quickly from one of the mechanics. He let his product sell itself. Valerie W. in Finance was organized, efficient, and got us through the paperwork painlessly.

Always an Awesome experience!!!!
From purchase to service they always welcome you like you are a long time friend and so professionally! Love this dealership!!!

Thank you for taking us in on such short notice and diagnosed the problem fast, thank you for your services.

We visited on Dec. 7. Mike was awesome and kind to me and my mom thanks to Great sales team member Mike Wilkerson.

I went there to engine oil and it ok, I thought they would have done better

The car buying process at Mercedes-Benz of Fredericksburg was fast and easy. Nice, calm atmosphere, and great customer service!

Our Family has always trusted Teddy Parker @ MB of Fredericksburg. He conveys a feeling of trust and have never left with any kind of buyers remorse. I know I am being treated fairly and honestly without any bait and switch. If you find yourself in the market for a Mercedes pick MB of Fredericksburg and absolutely see Teddy Parker.

Bought a Mercedes C230 Kompressor from MB of Fredericksburg. Sammy Harmoush was the salesman for the transaction. I feel like I was treated fairly and made the sales and trade-in process painless. Would buy from Sammy and the dealership again.

Bought a Nice vehicle here today! Ryan sales guy. And Niki the finance lady we re both amazing. Thank u both! Great experience

I must say the experience at Mercedes-Benz of Fredericksburg on December 28, 2019, was exceptional..Mr. Michael Wilkerson, was very knowledgeable, experience, polite and patient, he took his time explaining the process to my stepson who was very excited about his first Mercedes...the process took time but he finally got the vehicle he wanted, "A 2020 MERCEDES-BENZ", and this was with the help and expertise of Mr. Wilkerson....I would also like to acknowledge Steve Appel, the assistant service manager, he is also very knowledgeable when comes to the servicing of my Mercedes, now my stepson will be servicing his Mercedes here...in closing because of the service we received at Mercedes-Benz of Fredericksburg, our next buy of lease will be at Mercedes...Get ready Michael, I am coming to get the S 63 AMG, see you soon.

Excellent services, I visited 3 dealerships besides this one but I had to give my business to this dealer. Julie and the sales manager made everything so easy and smooth. Julie met us on her day off and was always available to answer any questions. The sales manager came out to introduce himself and made sure that we were well take cared of. Great costumers services! I highly recommend this place to everyone.

Shawn and Ms. Cobb made the process quick and easy and I was able to get top dollar for my trade-in.

Purchased a newer used SUV and everything went very
smooth. They even gave me a discount for being a veteran.

I had a highly unusual situation. Mercedes of Fredericksburg worked hard to ensure I was satisfied before, during and after the sale. Great team and highly recommended!

Terrible service. Can home to my dealer and was welcomed

Excellent experience! Great car and a fair price! Our salesman, Nick Paone was very nice and knowledgeable. He was laid back and not pushy! I would highly recommend this dealership.