Mercedes-Benz and Volvo of Fredericksburg Reviews

Everyone was very helpful. Everything was explained to us and we were not rushed. All the paperwork was done pretty quickly. They took time to explain some of the controls on the car.

I Recently purchased a vehicle from here yesterday the service and staff was great and the prices was quick. Carlos Rodriguez was a great help.

Words can't Express how much I love doing business with Mercedes Benz of Fredericksburg. This is my fourth purchase and I want to say Thank you to Teddy, Nick. and Valerie for the extra time you put in today, and that warm reception to my wife on her birthday. They treat you more like family and will take care of all your needs.

We we're traveling cross country and our alternator went out. These guys helped get us back on the road in no time

Jeff is wonderful and I will only bring my Volvo in for service when he is working.

I had the pleasure of speaking with Teddy Parker on behalf of my parents who were looking to purchase. Teddy made the experience extremely easy and painless. He was knowledgeable and available for all questions. I would recommend, refer and become a customer myself. My parents love their new automobile and it had everything they wanted and more!

I had a appointment with Mercedes-Benz . They were ready for my appointment & I didn t have to wait long time to get my brakes done. I was well please with the service Mercedes Benz.

Every time I have to take my vehicle to the service department I am greeted with a smile and a pleasant attitude. The work is completed in a timely manner or I am offered a loner car. The waiting area is a pleasant experience as well. I have had other cars from various car makers and they never came anywhere near matching the experience I have had at Mercedes of Fredericksburg!!!

Very professional and friendly. I m happy with how the dealership treated me, they gave me a loaner so nothing would happen to the car I d be trading in. I do wish my sales person Ryan told me the car sold when I returned the loaner car. I know that these things happen at a car dealership, but I wish they waited for my deal to fall through before selling the vehicle and keeping me optimistic about my chances of getting the car they had already sold.

Our buying experience with Mr. Rodriguez was outstanding!!! This will make the 8th vehicle we ve purchased from him. I highly recommend MB of Fredericksburg and Mr. Carlos Rodriguez for your next car purchase. Well done!!

What a wonderful experience for the 2nd time around. Wonderful staff, from the salesman, finance, IT the works. I'm happy and very satisfied, especially with my purchase. Thanks D. Cunningham and thanks Teddy for prior.

Teddy Parker was our salesman and did a great job putting my wife in a great used SUV.

The sales staff there were highly professional and patient. They offered me education, sense of humor, and a piece of mine. I am grateful I chose thus dealership and I will be back someday in the future! Thank you MB of Fredericksburg!

Great service and great people Richard Slater and his team where amazing. I appreciate your hard work and dedication to great customer service.

I want to personally thank the amazing sales staff at Mercedes-Benz of Fredericksburg, specifically my sales associate Lucas Hidalgo. Mr. Hidalgo was nothing but friendly and professional my entire time while searching for a new car. He helped me identify exactly what I was looking for in a new vehicle, while staying within my budget.

As a new college graduate, he helped get me a great deal and to take advantage of the Mercedes-Benz Rising Star Program. If you are looking for a new luxury vehicle, I HIGHLY recommend this dealership and to specifically ask for Lucas. Thanks so much for the excellent service, keep up the great work.

I would like to thank Robert Wilhite and Nick Paone, for superior service and professionalism. This is my 3rd Mercedes and I was treated great; fair trade value and being a USAA customer, saved me money on my new 2021 CLA250.

The staff was very professional and courteous. Shawn O Donnell was a great salesman that didn t try to pressure us into buying a vehicle. The entire experience was easy and enjoyable.

After waiting for days and told by the sells person (Richard) they got a few banks approvals, to keep waiting then calls me and they there is nothing they can do for me. My credit was pulled over 5 times without my authorization. I obtained approval from another dealer for the same car.

I ve been a Mercedes owner since 2010, leased a 2010 E350, then purchased a 2013 E350 coupe) in California. Recently moved to Stafford, Va. I was hesitate to purchase a car because my previous experience, it took an entire day. My experience at Fredericksburg Mercedes, working with David Cunningham was different and better than exceptional. I purchased a 2019 pre-owned GLC AWD. The time spent from start 10:30am, to test drive 2 cars, to out the door was about 2-1/2 to 3 hours. I had time to spend that afternoon enjoying the car. I highly recommend working with David who is professional and trustworthy. He took time to answer all my questions, too. In addition, Ryan, Michael were also exceptional and the finance person the same (so sorry I forgot her name). Thank you for making my experience less stressful.

The most horrible experience I've ever dealt with from a dealership. I had to drive almost 200 miles to NC to another dealer because of non-communication from salesman. I even put a cash deposit down on the car and didn't get my phone calls returned. Salesman kept telling me everyday he will call me back and never did. My posts are my experiences with businesses on personal and work experiences. Was in your dealership February 2019 only for the record.

Mr. Huber, Sebastian and the entire staff made our experience the best I have ever had at any car dealership! The fact of the matter is we bought a used Kia from them and they treated us like we were buying the top of the line Mercedes or Volvo!! Thank you very much!!

Great staff! I had the pleasure of working with Scott and I couldn't be more pleased with my experience!

My first experience with Mercedes Dealership. Everyone from the first person who greeted us to the very last person to take us to our car were nothing but phenomenal, friendly and professional. When you buy from the company not only are you getting a reliable vehicle, you are getting remarkable service!

Great no hassle experience, thanks to Nick and the rest of MB Fredericksburg for their professionalism. It only took around an hour to process my trade and new purchase paperwork, which was great. First class operation all the way.

Very good service and personal sales staff, would use again and recommend to friends and family.

My entire experience with Mercedes-Benz in Fredericksburg was far superior to other dealerships I have worked with. They know what they are doing, they are very pleasant and friendly, and they got me in and out of there very quickly. I've never had a better car buying experience. Thank you, Shawn and staff! You are the very definition of service excellence!

Excellent service and fast . Issue taken care of in a very timely fashion. Outstanding service by the Service Rep.

Great customer and repair service...keep up the good work...

It would be nice if the parts department would provide customers with a dolly when bringing in a loose car battery for the core exchange (for us DIYers). My battery weighs about 50 pounds. My first attempt at purchasing this battery resulted in me having to come back a 2nd time, because their computers were down and they were unable to do a MANUAL transaction and sell me the new battery. On the 2nd attempt, I brought my OWN dolly so I wouldn't have to lug this battery from outside where my truck was to the parts counter. At least the sale went smoothly, and the parts clerk was very friendly and helpful.

I took my car here for service and was very impressed with the level of customer service I received from the service department. You all are awesome and are doing an outstanding job! Thanks

I went there yesterday to a job interview with Jeff Riddle, for sales position. When i got there for my surprise a Customer was yelling at the at his office, not a good beginning. I was wearing a dress shirt, dark denim pants and a casual shoes. When Jeff came to me he said are you here for the sales interview? I said yes sir. For my surprise he said " You are not wearing a suit, I am not going to interview you, and what about this? as he pointed at my beard..... Well, I was speechless for a few seconds by the discrimination against me and what I am wearing. Jeff Riddle didn't even care to hear from me nor about my resume, he simply said that and said " Bye" as he turned around and went back to his office. We are living in 2019 and I would expect a little more professionalism from a General Manager of a Top Class car dealer. I was discriminated and that was not a good feeling.

Excelente customer services.Very kind and attentive professionals .

We found a used 2010 Mitsubishi Outlander GT online, from the moment when I called to when I met Shawn O'Donnell our sales representative in person it was a pleasant experience. I highly recommend anyone to give him a visit the next time you're in the market for a new or used vehicle!

I worked with Tyler Clark and he made my purchasing experience as painless as possible. Tyler was very knowledgeable about the vehicle. I was pre-approved but thanks to their financing department, I was able to get even a better rate. If you're looking for no-hassle and great customer service, this is the dealership for you.

We had a very enjoyable experience with our salesperson Teddy. He was very friendly and knowledgeable of the vehicle we purchased, which is why I am ultimately giving the five star review. That being said, the experience we had with the finance manager was the complete opposite. She was rude and would cut me off before I finished asking any questions. She talked very fast and seemed impatient when we took time to read what we were signing to purchase a close to $40,000 vehicle. On top of all that, she didn't even introduce herself to us. I wouldn't even know her name if I didn't take one of her business cards. All in all, five stars for Teddy and zero stars for Whitney.

I had an awesome experience at the Mercedes Benz of Fredericksburg. Carlos Rodriguez the sales rep. gave an excellent customer service. No wonder he's been with the company for 15 years and counting. He really knows his job and I recommend for everyone to ask for Carlos whenever you visit. Thank you all guys

Ryan was my sales associate and he made the process smooth and easy and as if it were just a conversationt he whole time. I highly recommend this dealership as the management is very kind, intentional and have integrity!

The people at Mercedes-Benz of Fredericksburg are probably one of the best dealers I have ever had the pleasure to deal with. They are extremely meticulous, thoughtful, and I can truly tell they love what they're doing. I never felt any pressure to buy anything that I didn't want to purchase. Kind, courteous, and it shows that customer service is their highest priority.

I recently walked into Mercedes Benz of Fredericksburg. I was just there to look and Mike Wilkerson showed me around. He was very informative and defiantly knew all the nooks and crannies of every model. I wish more salesmen took as much pride in delivering a service such as he did. I did not even make a purchase but still felt the need to write a review. Still a BMW lover but may give a benz a try.

Big time thanks to Mr. Hiawatha (Teddy) Parker, for his service and professionalism, as he helped me and my wife navigate the new car buying process. I highly recommend Mr. Parker to anyone who's looking for a fair, honest and mutually beneficial deal! Winona and I are looking forward to a lasting relationship with Mercedes Benz of Fredericksburg!!

Easy to work with, straightforward. I worked with Shaun O'Donnell and he provided me with all the information I requested ahead of time. We ended up not buying a Mercedes- Benz but a BMW from them. Would definitely consider buying from them in the future. Felt that we got a good price for the car and prompt, attentive, personal service. Such a welcome change compared to other dealerships.

Amanda did an outstanding job keeping me up to date about my vehicle. I was very pleased with everything she did to keep me posted. I ve always had great experience when visiting and the staff is always very polite and professional. I think Amanda (and Ian) are both underpaid for the great work they do for the dealership. Love them both. My only gripe (first ever) was when I received my car this last visit. Normally the car looks fantastic after receiving a car wash but this time it was poorly done inside and out. I guess the guys that normally take care of this must have been off that day. Hopefully there won t be a repeat. But over all outstanding experience and I couldn t be any happier. Keep up the great work.

Nick Paone was excellent to deal with. Got the car I wanted and the price I wanted.

Initially had a problem when they left my lights on and killed the battery. But to their credit they stepped up and made it right with a new battery. No charge and quickly fixed.

Wow!!!! Classy and personable from start to finish. The team worked hard for me on every detail. Nick, Ryan, and Marcus are top notch people and I trusted them from start to finish. When they missed a small detail at delivery, Ryan drove 20 miles to my house to fix it.
This is my first Mercedes Benz purchase (a 450 GLS) and now I understand why it is the finest car in the world! I will be a Mercedes Benz owner for the rest of my life!
Scott Miller
Spotsylvania , VA

Excellent service every time whether you're shopping for a new car or servicing the one you have!

Our Sales Lady, Slobodanka Radulovic, was Great. So was Mr. Perez, they delvered to us the car at the price we requested. I will be going back for another one in the near future!!!

Great experience with Nick at Merecedes Benz of Fredericksburg. Dave, the finance manager was extremely helpful and knowledgeable. We will definitely be repeat customers because of Nick. His polite, courteous, professional customer service mid set and attitude will keep us coming back for years to come.

Thanks to Teddy and Valerie for their help in the purchase of our Mercedes. Teddy was instrumental in simplifying the buying experience from a distance (Chesapeake, VA). Great team and great job!

Iam very satisfied with my purchase and the service, and my sales manager Mr Cruz Rodriguez

Mr Boulden

Carlos came out and welcomed me. He was very friendly and knowledgeable. Looking forward to working with him if I chose MB as my future car

Nice people. Lots of inventory, and people who know their stuff

I have brought alot of cars from Tony Long at Rosner and have been very happy with both sales and service.

I highly recommend this dealership and our salesman, Ryan Brent. Ryan was extremely accommodating, friendly, and professional throughout the buying process. We live out of the area but he made the purchase smooth and seamless. Ryan answered a bunch of my questions and communicated quickly via text/email/phone. We are extremely happy with our experience and our purchase. Thank you Ryan!

Thanks so much Mr. Teddy for your awesome customer service and professionalism! Thank you for assisting me with my purchase of my handsome Mercedes CLA!! I love it. Thanks also to the finance team. I appreciate you all for everything.
Awesome location! I will be referring others to visit!!!

Service department calls to tell me my car is ready. I go to dealership 2.5 hours later and am told my car is being washed and will be ready in 30 minutes. Not good!

Great service, appreciate the military discount the update vehicle condition over all conduct family atmosphere...thanks you

Dear M. Holmes, many thanks for your quick response and professionalism addressing my vehicle issue. Your recommendations and expertise were welcoming and a breath of fresh air from previous experience with another person. Thank you for going above and beyond, Kudos.
Steve as always very professional!

Awesome customer service with a smile. Shawn O'donell took great care of me, so glad he was my assigned salesman! Even though Mercedes Benz of Fredericksburg, VA have a zero haggling policy; Shawn was still able to get me a military discount.

The people there are wonderful! I've never had a problem! Very nice place and they are very honest!

Excellent servicers & services, comfortable waiting area!! I will use this location for service to my Mercedes!

Had an absolutely great experience with Mercedes-Benz of Fredericksburg and would highly recommend this dealership. Nick Paone was very responsive and made the car shopping experience painless. I did 95% of everything prior to even stepping foot in the dealership. Pricing was fair and very straight forward. Took delivery of my new AMG 63S is about an hour and drove it home. This is the way car shopping should be!

Just had the 2000 mile service completed. Same awesome service from the time I drove in to the time I drove out! Very professional and quick!

I want to personally thank Ryan Brent for his exceptional customer service. You made the process for trading in and purchasing a new Mercedes truck seamless and exciting. Your warm demeanor and friendly conversation was highly appreciated.

Ryan is a highly skilled and professional sales person and I strongly recommend his services for any future purchases.

Thanks again.

Only been there for parts and service. Parts department most helpful and knowledgeable for my particular vehicle.

Very nice staff...everyone I came into contact with...from sales..to service...were very attentive and nice....this is a great place to do business..!

Went to the shop and I had an all around great experience.

Ryan Brent was very friendly and knowledgable. The staff at Huber were very nice and accommodating and I purchased a quality vehicle. I would recommend buying from this dealer...

Let me first state that I have not worked with this dealership. But that was not entirely by my choice. I made my first visit on Saturday, May 18. I walked around the lot for 15 minutes, looking at vehicles, expecting to eventually be approached by a salesman , but was not. So eventually I walked into the sales office, again walked around for 10 minutes, was passed by several times, was never asked if I needed help. So I walked back out to the lot again, walked around for 15 minutes and eventually left, not once being approached. Not one to give up easily, I went home and submitted a credit application through their website, thinking this would generate a phone call in the next day or two. 5 days later, and still nothing. In the meantime I performed the same activities at several other local dealerships and was immediately helped and called back, both in person and online, and ended up purchasing a new Honda. Maybe this is typical when shopping for a Benz? I m not typically a huge fan of the aggressive sales approach most dealerships have...but this seems a bit far to the other side of the spectrum. Maybe it was just a series of unfortunate events? For that reason I m giving 3 stars, but I am certainly disappointed that I was never even given the chance to see if a Benz may have been an option for me. Nonetheless I am happy with my new Honda. Maybe next time!

Friendly and professional -- best car-buying experience I've had in 45 years of buying vehicles from dealers

From the time I walked in the door, to the test drive, to the financing, to registration and tags the process was efficient and absolutely professional. No doubt this dealership is customer-centered.

Mercedes of Fredericksburg is a great dealership filled with great people. They provided a rental car while my Glk was being serviced. Customer service is great. My sales guy Nick was wonderful, helping well past the date of purchase. Overall a great place to buy and or service your vehicle.

I worked with Ryan Brent when purchasing a new car. He did an excellent job at make the process go as smooth as possible. He honored the trade in pricing of my car and the listed price of the vehicle (with an additional $799 dealership fee but it was worth it for the peace of mind of knowing I was getting a high quality car). I absolutely recommend this dealership to anyone looking for a new car.

When you re looking for a Superior Automobile you Should Go to a Superior Dealership! My Salesman was David Cunningham and he was very knowledgeable and easy to work with! I intended to buy a Mercedes-Benz and I got what I wanted! I purchased a 2021 GLA 250. It is more than I had expected and I m still discovering things daily. I had some private training by Mike, and Whitney made the financing process as smooth as butter! This was the easiest way to purchase a luxury vehicle. I also had my first service visit and Brian made that process work within my very busy work Schedule. Thanks to all of you for a memorable and satisfying experience. I look forward to our continued relationship!

Come see Teddy Parker he is the best at sales and will work to get the deal done with the best price!!!!

Buyers beware, there is damage to the roof the 2017 sprinter posted by this dealer, VIN: WD4PE7CD3HP382900

Drivers side roof is dented with three feet of paint missing, rust forming, and seams appear to be compromised.

Wasted a day driving 5 hours to purchase; dealer claimed to be unaware of the issue. The dealer would not repair nor, would they reduce the price enough to cover the cost of repair.

No better place to do business. Clay and his whole team strive to exceed your expectations of what a new car purchase should be like.

Had a great experience at this dealership. Carlos did an outstanding job showing us the car we eventually bought. He was courteous and professional and very accommodating. He answered all our questions and made our car buying experience superb. Then when we returned days later Mike Sandoval did an outstanding job explaining every button in painstaking fashion. He answered all of our questions. He was very thorough and very knowledgeable about every aspect of our new vehicle. I would highly recommend using this dealership.

I am putting 2-stars because of the lack of communication in dealing with this dealership. However, I would like to note that they have hardworking people who strive to make the Mercedes experience pleasant.

I have only owned a Mercedes for about 12 months. In my 30 years of owning my car, my most recent dealings with Mercedes of Fredericksburg was the worst. I understand dealerships have a complicated operation to run on a daily basis so when I dropped my car off on Sunday WITHOUT an appointment, I knew I probably wouldn t hear from the dealership until later in the day. Around 2:00 pm, nothing heard from the dealership, so I called. I gave them two hours to give me a callback, and I called again at 4:15 pm, was placed on hold, and eventually pushed to voicemail, I left a message and did NOT receive a callback. On day two, I repeated the same steps and got the same results.

Finally, after not having my car for 48 hours and NO word from the service representative, I asked to speak with the Service manager, this is now Wednesday (May 12, 2018), and because he was busy (I get it), the person transferred me to his voicemail. Finally, I ended speaking with a gentleman who discussed options for me to consider and he attempted to explain why things unfolded the way they did; un-sat and not justified, in my view. Since I have been bumming a ride to work for the past three days, I took off Thursday to pick up my vehicle. When I arrived, I went directly to the service department, and they processed my bill, took payment, and I walked out the dealership; this debacle was business as usual.

No acknowledgment that we made a mistake or anything. To be clear, the most prominent issue I have is the LACK of communication. If I had been notified on day one that it may take two, three days or even longer for them to complete the repairs, I would have been fine, but to NOT hear anything is entirely unacceptable.

I must have been delusional about owning a high-end vehicle or perhaps the market is more balanced now when it comes to service departments well that s a slight to the other dealerships I have dealt with like Nissan, Infiniti, BMW, and Hyundai their services were way better. I drove a few miles and contemplated buying an entirely different vehicle brand.

Stellar people and service. Exactly what I expect from a great company. Very professional and personal at the same time.