Mediate Management Company Reviews

Carol B was so pleasant, professional and truly sensitive to the situation at hand. It s amazing how easily what needs to get accomplished happens when you have people like Carol assisting you. Incredibly positive experience!

I wish I could give them negative stars. They have been managing our all-owners building for less than 2 years and they have done very little other than increasing the monthly HOA by 40%. There is a fee for everything, even for submitting online payment using a checking account (not credit card). I'm not sure if it's because they are so used to managing large rental properties for corporate landlords, their attitudes towards all of our owners make us feel that they are the bosses, not us. They keep sending us emails about new rules of the building which only make their job easier, without any prior consultation with the tenants.
The bottom line: They are running a shady business whose main objective is to squeeze as much money from their clients as possible without doing their job. I'm currently in the process of contacting other tenants of our building to figure out a way to fire them.

Carol provided exceptional quality customer service! She is an asset to Mediate Management and they are lucky to have her!

Mediate Management Company manages the condo association where I live. I only have good things to say about them: they are super responsive, communicative and efficient. Every issue (when there is one) is handled professionally. I fully recommend them as a management team.

They nickle and dime you for everything.... and provide really no services...
I can not wait to never deal with these thieves again.
In addition to paying these criminals $500 a month to do simply nothing they want over $600 dollars just to send me documents relating to the condo.....
Sincerely the absolute worst management company I've ever dealt with.

Its great to see a team of professionals, always improving their standards and understanding its customer needs.

I have worked with Mediate Management for over 10 years. They are always very prompt and professional. It is obvious that they put education and professionalism as a high priority for everyone who works with them. I look forward to many years to come working with Mediate.

Their maintenance workers robbed my girlfriend and me when we were at work. They didn't reimburse us one penny.

Im in the beginning stages of a renovation project and Manny has been able to patiently and professionally guide me through this very stressful task. Thank you to all the crew!

Their maintenance team was responsive and attentive when I needed to move furniture on a short notice.

Mediate has managed my condo for the past three years while I have been on an extended out of town assignment. I could not have asked for a more professional, responsive, and trustworthy partner. Repairs are completed swiftly and correctly. Rent is collected and forwarded promptly. And they are always on top of the paperwork.

Mediate Management have gone above and beyond to manage my rental portfolio. They have exceeded all of my expectations and I plan to continue our relationship as I expand my portfolio.

Very disappointed with overall response time and overcharging issues, would not recommend them to manage your building

Working with Mediate Management over the past three years has been a great experience. I have had the pleasure to work with Jen, who is fantastic at her job and highly responsive. When work needs to be done, Mediate always replies in a timely manner and sends a team to my unit who provides me with help and a fix. The mediate team is also friendly and I always feel safe in their presence. They are respectful, diligent, and kind. Would highly recommend them to owners in the Boston area as well as tenants.

Professional, responsive and incredibly nice people.

do even deserved a one star! The company couldn't managed anything in the community. I can't say how many times we emailed / called them and nobody would respond. just really the worst experience ever!

I've worked with several different residential property management companies over the years and Mediate Management has been consistently professional, responsive and responsible. We've worked with them in the Back Bay area and they go the extra mile. While they're more expensive than most management companies, you get good quality - and this makes a difference when dealing with large capital investments.

Excellent management. Excellent problem solving. Excellent attention to detail. Excellent Customer Service. They are head and shoulders above the rest. Especially when dealing with high value properties that require a bespoke plan of action.

The building has so many issues... fruit flies, mice issues, and the company is very unreliable. Maintenance delays cleaning and repairs and does not follow up. Worst company I've ever had to deal with. We had a broken oven for over a month and the new installation date has been pushed back 3 times.. and all three times I've been the one to have to contact the company. They do a horrible job about communication. Not living in one of their apartments ever again.

It has been a pleasure working with Mediate Management. They are about as good as it gets in this business. Very professional, knowledgable. I look forward to working with them again in the future!

I have been a Property Manager for over 20 years. I am proud to say that I have worked for Mediate Management for the last 5 years. Mediate Management Company provides Property Management services, Cleaning Services, Snow Removal Services, and Project Management Services.
Mediate Management Company prides itself in providing superior customer service to all clients, surpassing our clients goals, and remaining the leading Property Management company in the Boston area.

Wonderful communication, excellent response time and they take care of our building needs! Especially now with the extra steps they are implementing to help protect residents against COVID19! Thank you!

I am OBSESSED with Mediate Management - Great people! Always helpful! Always kind! Could not recommend more!

Elevator was out of service. I called on a Sunday and there was a repair person out within the hour and service restored shortly thereafter ! Thanks guys

I am a broker who has listed condos in a few different properties that Mediate manages. I have dealt with dozens of management companies over the years and Mediate has always been on top of their transactions, they respond politely and in a timely manner, and they meet their deadlines. I have dealt with Carol Belcher most recently and she is an asset to their team. Not all management companies are the same, and Mediate passes my test!

I absolutely adore everyone that works at Mediate, they are so kind and responsive. When you put in a request they send someone out right away... and 9/10 times they re hilarious. I can t imagine how hard it would be to property manage the old buildings in Boston but they do such a good job and I m incredibly grateful!

Our association just discovered that Mediate Management chose to not pay our bills for the first 4 months of the 2018. There were no financial issues, there was plenty of money in our account. Mediate simply chose to not pay our bills because THEY had decided in January to not pursue a renewal of our contract with them. Even though our existing contract had not expired yet, Mediate decided to go into a "lame duck" mode and simply not pay bills. Completely unprofessional.

Beautiful tech support! I just entered a 10 digit pswd and tested it. Works fine. Thanks so much for your efficient, steadfast, and expert help. Show this message to your boss. You were great.

Mediate managed our buildings for ~ 3 years, one of the worst experiences in the building management history. Property Manager Matt Harris was very good with emails but just emails, no knowledge of building management, no attention to simple details, they were paper pushers not interested to get involved in anything above their 9-5 job.
We ended up firing them but it cost us a lot of money to have them mis-manage our building for ~3 years.
The building trustees ended up spending a lot of time to review their work to the extend we didn't need mediate to be involved in decision making.

The Mediate Management team are incredible people to work with.

Carol B. Was able to resolve a very time critical issue in two seconds by using her good common sense. Very sincere and personable .

We ve used Mediate for several projects on our 1878 Back Bay Apartment. The quality of the work is superb, particularly the plastering and painting.

Working with Mediate Management has been an excellent experience. Paige is outstanding and I am grateful to do business with them.

I am a Trustee at a mid-sized luxury condo building on Beacon Hill. I've worked with the Mediate team for over seven years. I find them responsive, competent, thorough and professional. They do an excellent job managing the building, both project work and day-to-day operations, and I enjoy a constructive working relationship with them. The concierge team we have on-site is terrific. They all go out of their way to make each resident's life easier, safer and more convenient.

Zak Grau and his team at Mediate Management have been great to work with. Zak is organized, knowledgeable and quick to respond.