Mediate managed our buildings for ~ 3 years, one o...

Mediate managed our buildings for ~ 3 years, one of the worst experiences in the building management history. Property Manager Matt Harris was very good with emails but just emails, no knowledge of building management, no attention to simple details, they were paper pushers not interested to get involved in anything above their 9-5 job.
We ended up firing them but it cost us a lot of money to have them mis-manage our building for ~3 years.
The building trustees ended up spending a lot of time to review their work to the extend we didn't need mediate to be involved in decision making.