Yvonne and Fabian are the most fantastic sweet and service minded staff members in the service center in The Hague. And they smile through their masks! Thank you both for you excellent service this morning
one start is to much
I tried to pay with 3 different cards, one is even gold. no luck.
If you are doing business in this way, I wish you happy bankruptcy
Complicated layout during Covid-19. Restriction take you from one entrance to another, either to collect or return. I returned an item by post only to be told to go to the store to collect my refund, which seems ill thought out during the restrictions. Once in store, I went to the refund area to be told I had to go the service area to collect paperwork to be then sent upstairs to collect a refund on my card, which I had used to make the original payment.
It's a strange process but not the fault of the staff. They were very helpful and did their very best to explain this convoluted process.
To MediaMarkt - Please don't have a "collection from store" process in place to keep people apart then, expose them to higher risk for returns. Sending them inside a store to participate in an electronic transaction return process that does not even involve the returned product or cash does not make any sense at all.
Good but do not rely on the representatives there. The guy told me my phone supports wireless charging but it does not.
Always had good experiences at this Mediamarkt. Mr Santana was a good advisor.
I both a wasmachine and is still in garantie. The wasmachine is broken. I'm waiting for more then one mouth to fixe it.
They have the worst assistance service I know.
Don't buy nothing like this here.
Really really really bad.
Media markt is cancer. Their policies are suspicious and after service is atrocious. They change their prices before sales (been caught many times). Their selection especially laptops are 1-2 generations old.
Yet this is the only big electronic chain we have. so i guess we are kinda stuck. Netherlands give us some competition please !
Wanted a screen protector on an old phone. The man on the desk was very good. Advised a better option that I went in for. Great.
They take way too long to fix something. I have been waiting for almost 2 months and my laptop has still not been returned even though they mentioned that the repair area is given a maximum of 2 weeks to finish the repair.
I am so frustrated with their customer service because i need my laptop back for school purposes. I have emailed them multiple times and they have not given me a good reason as to why it is taking so long. Please just fix your customer service and actually return a product. You mentioned that you "repair products as soon as possible" But do you really?
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