MD24Housecall Reviews

We've suffered through this company for 4 years for my mother in Sun City west at her independent living facility. MD24 shows up unannounced for unscheduled appointments, they do not return phone calls to review results as requested. If we call with questions we get the call center in Viet Nam that does not speak English or we get an answering machine, leave messages and are never ever called back. Services not rendered are being billed, unnecessary tests and procedures are scheduled randomly..... this is just the tip of the iceberg. We've tried visiting the office in SCW many times to ask questions and we're treated like We're criminals. We're done! Horrible experience. Sounds like we're in good company with other reviewers .

Wow, a few words to let this company know what is in the works. I have contacted the AZ State Medical board and the Better Business Bureau. My attorney needed a diagnosis from my moms doctor here for today's visit and two weeks later NOTHING. The word will definitely get out about MD 24 House Call!!!!!!!

My PCP is Fantastic (Stelter), but the office staff is not always reliable.

Worst nightmare of my life, am in hospital now. They grabbed all my prescriptions and ran. Police and FBI are looking for them. I can t beleive my insurance sent these monsters. How can this happen in this day and age?

I wish I could rate them zero stars. Wow these guys are possibly the worst medical office I have ever experienced and I work in the medical field. I called this office multiple times and they never returned my call about a patient. Then the person on the phone tried to argue with me and wouldn't let me talk to his supervisor. Then they falsified our earlier conversations, told me it was too late to schedule (even though we'd been waiting all morning for a call back) and tried to argue with me. I wouldn't send my worst enemy to this provider. There are many other reputable mobile providers to choose from, choose these guys at your own risk.

I will not even give a single star. This group is managing my stepmother's care. She has Alzheimer's and lives in a group care home. She fell last Thursday and was exhibiting symptoms of a possible hip injury. The call for a mobile Xray was not fulfilled until Friday afternoon, and we never received any results. We took her to the ER Saturday morning, and she had a hip fracture that required a partial hip replacement. Well, today the results from the Xray came back from this company. NEGATIVE. I am transferring my stepmother's care to another group ASAP. I wouldn't trust this practice for treating a common cold.

I had an appointment with Earl Gooden They made it for Friday he does not work on Friday so then they changed it to Wednesday, January 30 then 5 1/2 hours they call me before the appointment and say that his car broke down and he canceled the appointment has he not heard of Uber or lift so then we reschedule for February 13 at 3 PM and they call again saying that the doctor resigned but the day before they called to verify the appointment and I actually found out that he called the day before saying that he resigned so why didn t you just tell me that he resigned and that appointment was ready to be canceled instead of verifying the appointment Why can t they just hire doctors who uphold the oath of their practice this man should have his license taken away and be banned from all practices in the Phoenix metropolitan area

This company has a great business model with impressive potentials. Its far from perfect but seeing how its management is coming up with new organizational and business strategies makes me more and more curious with its development. I'll update this review a few months down the line.

The on call phone line isn't answered and disconnected today on every call between 3 and four minutes on hold that's 25 calls disconnected! Between three people trying to get through. They never call in the prescriptions they say they will. I have to fight for my loved one to get every prescription.

Jenny in business development with your firm gave me the best customer service experience I have ever received by any organization. By far the best I have received by any medical organization. She absolutely went above and beyond the call of duty helping me register to be seen by one of your medical team. She even called my insurance provider to make sure that your doctors are in my network. If the rest of your services are like the one Jenny provided me, you have a truly great organization. Thank you so much for your help again, Jenny!