McLaren of Philadelphia

McLaren of Philadelphia Review

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4.6
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M
3 years ago

Rest assured you are dealing with a quality, top n...

Rest assured you are dealing with a quality, top notch company when doing business with McLaren Philadelphia. They are professional and honest, basic qualities that you will not find at a majority of dealerships nowadays. I purchased a McLaren from them sight unseen, traded in a vehicle from 900 miles away from their dealership, and they made the process quite simple. My sales consultant Hamilton Hudson gave superb service. If you have the choice, buy here.

J
3 years ago

I have been very blessed to have the opportunity t...

I have been very blessed to have the opportunity to buy cars at many luxury dealerships in my life and I can say McLaren Philadelphia is buy far the best in the business. In most high end dealerships you feel like they are doing you a favor buy letting you in the door. Here it is the exact opposite. They are passionate about cars and it shows through out the process.

L
3 years ago

From the moment I arrived to their showroom in De...

From the moment I arrived to their showroom in December of 2018 everyone was so helpful and knowledgeable on all their vehicles no one was pushy they gave me the space and time I needed they took the time to address my needs, wants and make sure I was going to be happy with my selection. Chad and Bob are outstanding to work with!!!

SERVICE: its been a year and my 12C has been in for its yearly service the service is on point other dealers need to take notes from them. Paul in service kept me in the loop on my service updates Paul was always available to answer my questions by phone or email and extremely nice he even offered to pay for my service ( haha he wasn't that nice).

There needs to be more stars 5 stars does them no justice.

S
3 years ago

Drove two hours to pick up an inventoried Audi R8....

Drove two hours to pick up an inventoried Audi R8. Was told by the Porsche store that the car was located at Mclaren, drove over and was completely ignored. No worries, taking my business elsewhere! Couldn't afford a P1, so I guess that makes me a less worthy customer!!

H
3 years ago

Micheal Hofer made my purchase so easy! He was abl...

Micheal Hofer made my purchase so easy! He was able to provide details to me quickly and work a fair deal on my 570s for both parties. He delivered on all his promises and also included some extra swag in the deal I wasn t expecting. I will definitely be going back to this dealership for my next McLaren.

I will say there was a negative with my purchase. I had them add PPF to the remainder of the car with their in house detailing. They were supposed to buff the car clean of swirl marks but unfortunately when I took deliver that was not the case. They also left smears on the paint before throwing the wrap on. The wrap job just looked rushed and sloppy. No knock on McPhilly sales, but lesson is learned to choose my detailing shop wisely next time.

Overall great experience from this outstanding dealership.

F
3 years ago

McLaren Philadelphia is top-notch! I worked with B...

McLaren Philadelphia is top-notch! I worked with Bob Foster and was also helped by Mike and Lindsay. Great people that really try to help you feel at ease and help out any way they can.

Bob helped me with my purchase. Originally the vehicle I wanted was at their Newport Beach location, and I wanted to make a couple of changes to it. He found one at this location they could make some changes to, lower the price, and save on shipping to essentially match the same price of the other vehicle + intended changes. Very easy and straightforward, and helpful during the whole process.

They're also very inviting to all the events that they hold, really encouraging some community gatherings. There's also no hassle if you ever need to leave a vehicle at their location either, as they always have loaners for their customers.

Their service is on par with the vehicles they sell!

C
3 years ago

Starting off this review, I haven t bought a car f...

Starting off this review, I haven t bought a car from McLaren of Philadelphia, this is just a review of a car-spotter s experience. A couple years ago, back when the 12C was just released, I was lucky enough to go to the dealership as part of a trip. The staff were very friendly back then, and I was even given a little tour of the mechanic s shop. This carries over into 2018. The staff is very friendly, and allow you to stop in and take pictures of their cars. They always have a pristine collection of cars for sale, and actively host and attend many events in the area. Not to mention that they (as of the writing of this review) have the only McLaren F1 service center in the US.

D
3 years ago

Excellent service by the workers, especially the o...

Excellent service by the workers, especially the owner. He let us sit in a 570 spider and was very friendly and interactive with us. I would recommend it to anyone, even if you just want to look at the cars. You might even learn something!

C
3 years ago

Great car buying experience! Mike(salesman), was a...

Great car buying experience! Mike(salesman), was accommodating and not pushy at all. Paperwork on delivery day is usually a long process but they had everything ready for me and I was out the door in 15 min.

T
3 years ago

I HIGHLY recommend doing business with Hamilton Hu...

I HIGHLY recommend doing business with Hamilton Hudson. I live thousands of miles (several states) away and purchased a car with Hamilton over the phone. He's honest and delivers exceptional customer service; as he kept me informed of my purchase every step of way (taking and emailing additional close-up photos of the car, helping me secure transportation for the car, cleaning, etc). I would definitely do business with him again. Thanks, Hamilton!

J
4 years ago

My car buying experience with McLaren Philadelphia...

My car buying experience with McLaren Philadelphia was going well until the Pre-purchase inspection done by bimmerworks which is also located in west chester, PA. I am located in VA and have been looking for a E46 M3 for some time and found one that matches my criteria at this dealership through the internet. Because these M3's are older, this being a 2004, I wanted a thorough inspection done before purchasing. The dealer was okay with me getting a PPI done through another dealership. This PPI was done AFTER their own 100 point "McLaren high standard" inspection. It went through their own inspection with nothing noted that needed replacing, no rust, needs nothing. After I paid the $200 fee to bimmerworks (which they did an amazing job by providing photos with the PPI report), they found a few things wrong with the car, but to me, weren't a "dealbreaker," until I read the report about the rust. I specifically told the salesperson/dealer before the car being taken to bimmerworks, that rust IS a dealbreaker. Why I'm giving such a low rating is because how a McLaren high standard 100 point inspection could not identify rust which was visible on the right rear quarter panel is beyond me. It was not hidden inside of something, or something needed to be moved or taken apart to see this. This rust visible with nothing being taken apart. If they were able to do the "100 point" inspection correctly, I would have not even sent the vehicle to bimmerworks for the PPI that cost me $200. Reimbursement was not offered. I would understand if the PPI uncovered something that took a little more time to uncover, and they didn't offer a reimbursement. But a McLaren shop that has a "high standard" in their 100 point inspection after this experience is pretty much pointless. There were 7-8 items that needed replacing or work done but in their 100 point inspection, everything came out 100% clean/good. Can't trust this dealers shop at all.

A
4 years ago

Purchased a CPO Porsche at McLaren of Philadelphia...

Purchased a CPO Porsche at McLaren of Philadelphia.

Bob Foster was my salesman - he was a tremendous salesman and gentleman. He guided me through the sales process without issue and treated my wife and I with respect.

Bob went above and beyond to make this sale special, and I appreciate it.

Moreover, the finance manger, Lindsey Watson, was super, incredibly knowledgeable, and prepared - making the paperwork simple and enjoyable.

McLaren of Philly has its act together and made this buying experience positive and memorable.

F
4 years ago

Wow, we felt we were being given a huge favor by t...

Wow, we felt we were being given a huge favor by them just letting us in the front door.

First of all, this has gotta be the tiniest new car showroom I had ever seen. It is that tiny. Well, we went there to look at a used luxury 4-door sedan automobile the other way. My lady and I, I guess we had forgotten to hang on us all the royal family jewels, 'cause we were invisible to everyone for a while. Then we went to see the car we had wanted outside.

Wow, it was hard to get into, 'cause it was parked in-between two other ones. I am tall, so I had wanted to see first of all if I can fit into the vehicle. No such luck. The salesman said that the car "shuts down all electronics in prtection mode" soon after the door opens, so there was no way for him to adjust the seat.

There we were, could not even squeeze into the car, let alone turn it over, let alone take it for a spin. You would think they would be a little happier to get rid of a 1999 vehicle that is going for $60K.

Yeah, they had a bunch of the rather cartoonish-looking 2-seater McLarens there as well -- personally, I had never heard of them until the other day, as we went there to see another, established British car brand. Well, maybe the salesman had an off-day, or perhaps all used car lots are operating in this devil-may-care attitude these days?

A
4 years ago

On the way home from cars and coffee west Chester,...

On the way home from cars and coffee west Chester, I just wanted to look around. After my 0 star experience at Algar Ferrari I was not expecting great things, but it was the best I've been treated in a while. I got to sit in a 570 gt, and a free poster. I am definitely coming back! 1 Billion Stars!!

C
4 years ago

I have spent time at a lot of car dealerships and ...

I have spent time at a lot of car dealerships and I have to say that McLaren of Philly is the best. I have never felt so welcome even though I cannot afford most of the vehicles they sell. These guys are true car fanatics just like me and I love that. In addition they also offer wraps for vehicles, I had my Exige done there and could not be happier with the workmanship. Thanks again guys!

C
4 years ago

I don't leave many reviews, but when you have an e...

I don't leave many reviews, but when you have an experience like I just had, you pretty much have to. I bought my new McLaren here a little over a year ago, and just had it serviced here for the first time. It was the best experience from start to finish. Mike picked up my car on a Sunday night, and delivered it back to me the following Sunday. He is the nicest guy, and takes great pride in taking care of your car. I could've talked to him for hours about cars. Paul in service was another one that was an absolute pleasure to deal with. We dealt mostly through email, and he was as quick as you could be with responding. He made sure everything I asked for was done perfectly. Last but not least, Mike in parts was also great to deal with. He ships parts super fast, and provides the tracking number, he even throws in a gift with the order. It can be very stressful when trusting someone with your car, especially at this price point, but I am worry free with these guys. Bravo!

t
4 years ago

I inquired about a pre owned 2016 Bentley Mulsanne...

I inquired about a pre owned 2016 Bentley Mulsanne. I was working with Adam Matteo. My first visit I just wanted to see the car in person before I made my final decision. The car was advertised with the remaining factory warranty which I later found out there was no warranty left. I also spoke with Hamilton who is the used car manager and explained I would like some form of warranty and he advised that they would only be willing to pay for half of a one year warranty but the other half would be out of pocket for me. A few weeks pass I called to set up a test drive and possibly see if there was something we could work out regarding the price and warranty so I scheduled a date to come in, then I thought what is the use in going if we couldnt come to some type of understanding. So i contacted Adam again and he promised to call me right back twice on the same day and he did not. Im not sure why, it seems like it could be a black thing but to date no calls have been returned. Lesson learned, do not buy a Bentley from a Mclaren dealer , and further this racial thing seems to be very real in this case. I really had thought better of Adam. Just goes to show you that in some areas racial issues are still alive.
I encourage folks not to do business with this dealer as they are racist and liars and strive very well to cover it up. As a result of this a report has been filed with the proper agency that handles mattters such as thid

to the

e liars and try and hide it very well

T
4 years ago

I was on the hunt for a McLaren part. I called de...

I was on the hunt for a McLaren part. I called dealerships in Dallas, Houston, Denver, & Atlanta before calling Philadelphia. None of the other dealerships were able to help. Mike Bannon in Philadelphia made it easy. He found the part in 5 minutes, verified it by picture, and mailed it to me. I will now go to Philly first when in search of McLaren parts.

A
4 years ago

Thanks to the pros at Mclaren PA for an awesome ex...

Thanks to the pros at Mclaren PA for an awesome experience finding our dream car. Micheal Hofer and Hamilton Hudson took great care of us from start to finish. We paid a fair price and got a fair price for our trade. Communication was excellent throughout and attention to detail was superb. Every question and concern was quickly addressed...first class. Follow up was spot on. It s so nice to deal with professionals who I now call friends. Trading and buying high performance cars is an emotional experience for those of us who love them and they took the worry out of the equation. Highly recommend this team!

m
4 years ago

McLaren Philadelphia is an exotic car dealership i...

McLaren Philadelphia is an exotic car dealership in West Chester, PA. Every so often they hold an open house. This is an event that takes place on either a Saturday or Sunday and is open to the public as well as free of charge. The staff at McLaren Philadelphia are some of the nicest around. Even if you are not in the market for a six figure supercar, they treat you very well.

R
4 years ago

Even a 13 year old can be respected, never have me...

Even a 13 year old can be respected, never have met a nicer person than Kelly Balen. When I went there she was so nice to offer me if I wanted to sit in a car, and also gave me a free hat and a free poster. Five star service. If I ever have the money to buy a McLaren, the first person I am going to see is Kelly Balen.

E
4 years ago

I found my car at McLaren Philadelphia. I am from ...

I found my car at McLaren Philadelphia. I am from Chicago, so my first interaction with the dealership is through email. Bob Foster is super responsive. He emailed me promptly to provide answers to my questions about out of state purchase and the car I was interested in. He is unbelievanly considerate. He sent me pictures of the car before the dealership had pictures available. I was able to make a deal with him over email contingent upon me inspecting the car in person. I had a very busy schedule and he was very accommodating. My husband and I finally made it to the dealership on Friday. It was a super exciting day for me. We were warmly greeted by the staff when we arrived. As expected Bob was as he was, friendly and informative. He unveiled the car for us and it's just what I expected. I am so happy with my purchase because of the McLaren Philadelphia team. It has been the best experience I've had with any dealership. Thank you Bob and McLaren of Philadelphia!

C
4 years ago

These guys could not have been nicer! My 11 year ...

These guys could not have been nicer! My 11 year old son is a car lover. We were driving from Lancaster to Philly, and happened by the dealership, and he lost his mind! We whipped our CRV around and pulled in to have a look. The cars are works of art, without saying. I asked the salesman if we could look around and maybe take a few pictures, thinking they would just ask us to leave, as has happened before at other places. Nope. He said, take as many as you want, showed us around, talked about their cars with my son, and gave him a poster of a P1, his favorite. Even slid the dividers back in front of the MSO so he could get a clear picture. Super nice people.

R
4 years ago

I bought a beautiful looking red McLaren in Nov of...

I bought a beautiful looking red McLaren in Nov of 2014. Two weeks later the problems began. The transmission leaked fluid in my garage and as a result the car had to be towed to their shop. Two weeks later because the part had to be ordered from the United Kingdom, the car was returned. The McLaren Philadelphia service manager was always polite, responsive and professional although his dealership never seems to have the parts I need.

When I bought the car I thought for an extra $1000 protection from dings would be a good investment. What the dealer somehow forgot to tell me is that because the car is almost entirely made of carbon fiber, it does not ding. It cracks which is not covered by this extra protection. So a tiny ding smaller than a dime cost $4000 to repair because the paint is "so special" the entire door had to be removed and repainted. This took 10 days. The dealer could tell I was frustrated and offered to buy the car back from me. At first I thought this is a dealer that wants me to be happy. Then I heard the price. They offered me $40,000 less than I paid a couple of months ago. I had only added 1500 miles to the car in part because the car sat in their shop waiting for parts.

Recently a check engine light went on and off so when I brought the car in for it's $2700 2 year service, they looked at that issue. Don't be scared off by the cost of this service, it includes a fresh wiper blade and interior/exterior cleaning. No one drives these cars in bad weather so a new wiper blade is a bit of a joke. Turns out the check engine light issue was serious and now two weeks later the car has been sitting at the dealer while I wait for a part from The United Kingdom. So in the 8 months I have had the car, 4 months were during winter hibernation and 6 weeks were spent at the dealer.

In one very honest conversation regarding these issues I was told by the dealer that I am simply having bad luck with this car. I am writing this review should any reader be considering a McLaren because you may or may not be one of the lucky ones without nearly constant problems. Do not buy one of these cars unless you have another for when it breaks and they don't have parts. Do not buy this car unless you are prepared to suffer an immediate and substantial loss. I have had Aston Martins, a Lambo and a Ferrari, and none has lost so much value so quickly.

The above opinion is based on the facts involved in my experience.

C
4 years ago

I absolutely love coming to this dealership to loo...

I absolutely love coming to this dealership to look around. They always have a great inventory and friendly staff. If I'm ever in the Philadelphia area I always make it a goal to see what they've got.

D
4 years ago

I work for company that tows cars to this location...

I work for company that tows cars to this location wich also owns KAROSSERIE wich does some of the most exotic and extreme cars ever built they specialize in MACLAREN MERCEDES BENZ PORSCHE and so on the people are very knowledgeable and nicist people you'll ever experience in the business

T
4 years ago

I would like to tell everyone about the experience...

I would like to tell everyone about the experience I had with McLaren of Philadelphia. First let me start by saying that I did not purchase in McLaren, as much as I would have liked to, I came to McLaren of Philadelphia to purchase a 1982 Delorean which was traded in for a McLaren. Knowing that I was going to a McLaren dealership to buy a 35 year old car I was apprehensive about it. Upon walking in I was greeted twice by very polite and personal staff. I bought a car for 20k and I was treated like I was spending a half a million dollars. My salesperson, Michael Hofer was simply the best salesperson that I have ever had the pleasure of working with! He went above and beyond and made sure that i was happy. Buying this car from him was one of the greatest experiences of my life. I could not be happier! Michael Hofer and McLaren of Philadelphia is absolutely top notch! Oh and if you're thinking about getting one those sweet McLaren sports cars, I would definitely do it!!

T
4 years ago

I was very pleased with my purchase of a 570S with...

I was very pleased with my purchase of a 570S with McLaren Philadelphia. Hamilton (finance/head of operations) and Robert (sales) were excellent to deal with both personally and professionally. Due to an unforeseen incident, they even arranged to drive the car and complete the entire transaction at my home. It was a fairly complex deal compared to most, but McLaren Philadelphia would be where I would buy my next McLaren and probably my next exotic car. Do not hesitate to deal with them as they are the #1 McLaren dealer on the East Coast (nationwide too, I believe). You are not going to find nicer people, better prices, better service or in very rare cases, better paint services (their painting services are right next door) for your vehicle all in one stop. Can't give them 6 stars, so they get 5. Very pleased.

W
4 years ago

Attended supercars on Saturday here. Occurs twice ...

Attended supercars on Saturday here. Occurs twice a year, get there!

Best part is not the McLaren's, but rather the cars the wealthy main line folks bring to showoff.

You will also get a good laugh at the enthusiasts coming in their beat up WRXs with aftermarket mufflers and other junk cars as well. Guys, pro tip, fast and the furious cannot be done on a $2000 budget.

P
4 years ago

Love this place everyone there is so helpful, kind...

Love this place everyone there is so helpful, kind, and insightful. They know a great deal about the product they are selling and treat everyone with the upmost care!! Highly recommend this dealer!!

G
4 years ago

Employees are extremely kind, and are more than ha...

Employees are extremely kind, and are more than happy to allow anybody in, even if it is for just pictures or to look at the cars! Overall, Mclaren of Philadelphia is a wonderful dealership/ car place. I highly recommend going here, if you are looking to purchase a vehicle or you are just a fan!

K
4 years ago

I came in to just take a look at some beautiful ca...

I came in to just take a look at some beautiful cars. I was greeted promptly and treated with the utmost respect. I was immediately asked if I've ever been here and was offered to take a seat behind the wheel of a beautiful 650s on the showroom floor! Staff was extremely friendly and not degrading to the fact that I wanted to just browse and take pictures! I left buying a few shirts. I was extremely happy!

D
4 years ago

Great place. Its a candy store for people who lik...

Great place. Its a candy store for people who like to see exotic cars. They almost always have a nice group of slightly used Ferrari's, Lamborghini's, Porsche's, and of course lots of McLaren cars. Most of the cars are in the parking lot in front, so you can see most of the cars anytime you're in the area. And the prices, with details (mileage etc), is usually listed on some paper in the windshield of every used car there. The new ones have window stickers, but its nice to see prices posted on the cars too. Its a good feature about this dealership. Plus the people who work there seem very friendly and nice. Definitely worth a visit.

M
4 years ago

I am working at this moment to be able to walk in ...

I am working at this moment to be able to walk in and out with keys and a title, but till that day I called in and asked the wonderful front desk lady Kelly if I could stop by and just see what they had and if they were OK with that. She was a super sweet women and said come on by, upon arriving the staff was fabulous and really cared to my questions and needs even though they knew I wouldn't be able to purchase a car yet. Thank you McLaren for your time. May your business grow and expand until you destiny is fulfilled:)

McLaren of Philadelphia

McLaren of Philadelphia

4.6