Mcgrath lexus of chicago Reviews

Pretty disappointed with McGrath during my most recent visit. I've been there anymore times and usually it is a pretty good experience. For this most recent time, I specifically made an appointment for a strut repair on Monday on my Lexus es350 under warranty. When I got in, the rep told me it should be pretty quick- max 1.5 hours. After 1.5 hours no one had looked at my car so I went back home since I have work. I got a call 1.5 hours later informing me that the part isn't even in stock. Why give me an appointment for a strut replacement if the part isn't even in stock??

Since it wasn't in stock they said the car won't be available till Tuesday by noon. The next day I get a call saying the replacement part broke so they need to order another one and my car will be ready by noon Wednesday. Why wouldn't you keep these parts in stock??? Then the next day I don't get a call from them in the morning, so I call and they tell me it will be done for sure by end of day (it finally was). It's pretty ridiculous that A. I got an appt without the part in stock and B. had to be without my car for 3 days for a repair that should take 1.5 hour max to fix. Very disappointed in this dealership during this last visit.

Best service! I been here twice in the last 4 months & I've had nothing but great things to say. I was taken care of by Mark & Daniel both very professional, hard working and go above and beyond. Waiting area is always clean, comfortable, and the station always socked up with coffee. The attention to detail and customer services is astonishing. 5 stats doesn't do justice.

Rude and impatient technician. Though I have been at this service center several times with no issues, while attempting to clarify the latest issue with my car, the intake tech indicated that "he was unable to work with me" and called a manager who, conversely, was polite but seemed to have an issue with my use of a mask which I found inappropriate. The reception/intake and work area are combined - the smell of gas/vehicle emissions is strong. Long waits, depressing waiting room uncharacteristic of a Lexus Dealership. A unpleasant service experience.

Always a great experience. They're very thorough and professional. I don't go anywhere else. It's worth the extra $$$ to know you're getting genuine lexus parts and 1st class service.

I bought a used car gx with low miles in a rush. The sales experience was good. I got the car without detailing and was told to come back for detailing later. After driving the car for few days found out that the car vibrates at high speed. The suspension was making weird sounds. I talked to the sales person and she told me to come back to the dealership and they will fix the brakes and sounds. I dropped of the car at service they took a week and a half just to tell me that their technician thinks there is nothing wrong with the brakes. I left the dealership and got on highway right after leaving and still had the same problem car still vibrates while braking. Been going to other lexus dealership and never had this type of issue. First time went to mcgrath lexus and had this bad experience. Few days later got a email from manager frank asking how did they do. I mentioned my concern and never got a reply back. Idk if I should blame the whole dealership or some persons working there but it wasn't a satisfying experience. Now I am stuck with a expensive big car with issues they won't resolve. Nothing but bad experience and unsatisfactory car. Wish I took longer to go thru the car and checking if everything was ok. Would not recommend to anyone I know to go to this dealership. A low end brand would have a better service then theirs.

Services: Steering / Suspension, Brakes

Disappointed last time they said oil change is not required at this time but they charged for oil change, and I asked them about the charge and they took my car for oil change.

Today I came again for oil change had my appointment scheduled at 11:45 am waiting for 2 hours they have not started service yet, 2 cars came 12:30 they completed oil change for them, I asked the guy and he said those cars are new, and they are not allowed to make them wait

Nothing but great service there. Went twice while I was working in the area for 3 months, and was always taken great care of. My second appointment they told me they were running a bit behind and gave me the option to wait or take a complimentary loaner, I appreciated the option being given and I was able to finish my errands that day instead of sitting there! Crew is also friendly and helpful!

Mark in service was great. Dropped of my car and got a nice loaner to drive home. Came in for routine maintenance and once I parked we noticed a coolant leak. So also needed a new radiator. These guys aren't cheap, but they let me know what was critical to fix and what could wait. They also offer financing through a third party for repairs. I have 111k miles on a 2006 RX400H. Looking forward to another 100k+!

Typically an outstanding experience and great communication with the service rep since 1993...but I had a once in a lifetime bad experience..which was reconciled...

I was created promptly and warmly. I was told that my vehicle would be checked out immediately. I was directed to the waiting area which was nice. Once the issue was diagnosed I was given an estimate and a timeline for repairs. That was late yesterday afternoon. It's less than 24 hours and I'm picking it up. Thank you McGrath Lexus for excellent service.