Rude and impatient technician. Though I have been ...

Rude and impatient technician. Though I have been at this service center several times with no issues, while attempting to clarify the latest issue with my car, the intake tech indicated that "he was unable to work with me" and called a manager who, conversely, was polite but seemed to have an issue with my use of a mask which I found inappropriate. The reception/intake and work area are combined - the smell of gas/vehicle emissions is strong. Long waits, depressing waiting room uncharacteristic of a Lexus Dealership. A unpleasant service experience.