Mazda Southern Africa Review

My experience with Mazda after my wife and I purchased a brand-new Mazda CX5 Akera of which I am the regular driver and my wife, Monique, the owner of the vehicle. Monique has lodged her own complaint. However, I had to interject in the proceedings since my wife was at this point very ill and did not have the stamina to fight against a big corporate. I, on the other hand, can and have the required skills to do so. This, however, documents my experience, as the regular driver and as such, interaction with Mazda being necessary.
The vehicle was purchased on 11 January 2019 and by 26 February 2019 (odo reading at the time 1340) we reported an unusual wear pattern and a tear in the leather seats on the driver s side at the Clearwater branch. The case was taken on by Morne which took photos and stated that he would get back to us. We informed him that on 1 March 2019 my wife and I are driving out of town for business and would only be back later in the month, 13 March 2019. We then, numerous times followed up on this and Morne stated that he is following up with the head office with a certain Mr Gerber.
On 13 March 2019, I was dissatisfied not only with the service from this branch but also the case being denied, and the grounds furnished as it should have been discovered upon delivery. To my surprise, Mazda SA maintained their position Upon further research, the case was denied on 4 March 2019. (We were still following up on this on 13 March 2019)
On 20 March 2019, a successful complaint was lodged with the Motor industry ombudsman and we also engaged our business attorneys for advice. The ombudsman requested a specialist to inspect which ruled in our favour.
The question now is as follows:
Mazda Are you going to do the honourable thing for once by reimbursing us, your client, for all the damages caused which includes but is not limited to the specialist costs, re-scotchgarding of the full interior with your own product after redoing the full interior (since we now have to do re-do this because of a fault by Mazda as ruled by the ombud) and various trips to resolve this matter. (Including 2 trips to deep Pretoria)?
We urge you to respond in front of the audience of social media. Should you not respond to this or respond to us privately, be assured that we will publish these results on social media so that all could see how you deal with your clients.
To the consumer Dealing with Mazda SA which includes Algernon Manje has been useless. These represent the customer service department who are supposed to resolve complaint and issues in a corporate and responsible way. Instead, to cc various other people in the customer service department that keeps all fellow co-workers informed, is not customer service. This is just plainly arrogant. Good luck dealing with Mazda when you have a problem.

Craig Roberts has no respect for his clients, cant even return a call after trying for four months.

No after sell service. DONT SUPPORT THIS BRAND

Unfortunately I have been waiting for my car to be repaired for the past six months and the delay has been getting ahold of parts and now I'm being told I need to wait another 2 months because mazda hasn't supplied the part that has been ordered,that will make make it about 10 months of me paying for a car I don't have in my position,I'm talking about a brand new 2019 mazda 2,literally at my wits end,should've just bought a VW Polo

A nightmare to deal with! Always had to follow up. Promises of calling back but never happens. Also formal letters requested but more than 10 days later no response, not even a phone call. Leather seats in brand new CX-5 Akera were already pulling apart after only 2 months, in different areas of the seat under 1400kms! Now it s just torn completely. Mazda SA not willing to repair or compensate for what is clearly a manufacturing defect under their 3 year warranty. Came back to us declining our case saying the damage to the seat was not there when we took delivery. When we told them there is a thing called latent defects, they said it was our fault. Other seats are also showing signs of tearing, even at the back. I ask you, then what is the point of the warranty if latent defects are not covered?? So seriously not impressed with this brand or the aftersales service and am taking it further. We have lodged a complaint with the Motor Industry Ombudsman and will publish the outcome once finalised.