Monique Fourie

Review of Mazda Southern Africa

A nightmare to deal with! Always had to follow up....

A nightmare to deal with! Always had to follow up. Promises of calling back but never happens. Also formal letters requested but more than 10 days later no response, not even a phone call. Leather seats in brand new CX-5 Akera were already pulling apart after only 2 months, in different areas of the seat under 1400kms! Now it s just torn completely. Mazda SA not willing to repair or compensate for what is clearly a manufacturing defect under their 3 year warranty. Came back to us declining our case saying the damage to the seat was not there when we took delivery. When we told them there is a thing called latent defects, they said it was our fault. Other seats are also showing signs of tearing, even at the back. I ask you, then what is the point of the warranty if latent defects are not covered?? So seriously not impressed with this brand or the aftersales service and am taking it further. We have lodged a complaint with the Motor Industry Ombudsman and will publish the outcome once finalised.