Castrucci replaced my battery with a faulty battery, then proceeded to charge me for an alternator and other parts over 6 months, without checking to see if the battery was faulty. I m out thousands of dollars to their service department, and they won t even return my calls. I won t purchase or repair a vehicle here again. I m happy to share my story with anyone who wants to know more.
Another great service experience here. Thanks Nick for guiding me through the 60k mile service on my Accord. Saved me $. My car was done in an hour. Fantastic!
Thank you to all the gentlemen at Matt Castrucci Honda. They have excellent customer service and a dedication to helping all customers and quality service to all vehicles that come on to their lot!
This review is for salesman Roger Mukherjee. Roger is fantastic! I came from Columbus to buy a new 2017 Honda CR-V from him. I worked with Roger ahead of time by phone, negotiating all the terms of my deal. This was only possible in my case because I already knew the ins-and-outs of the vehicle I wanted, down to the exact model, trim, transmission, and colors. Roger secured my choice and made me a great deal. Because the higher trim CR-Vs comes very well equipped, I also asked not to be sold on any additional services or accessories that I didn't want; Roger made sure my wishes were respected. This streamlined the pick-up process and made it minimally stressful.
After the paperwork was signed and the car was prepped, Roger insisted, respectfully, to spend at least an hour walking my wife and I through the advanced safety and tech features of the vehicle. I'm glad he did. Despite hours of online research and countless YouTube reviews, it's not possible to understand all the electronic features in a modern car until you've physically sat in it and walked through them individually. Especially cars with adaptive safety systems, like Honda Sensing, which require additional explanation to understand each features use-case and, importantly, its limitations. This requires patience and a good teacher. And this is where Roger really shined; he intelligently navigated us through the car's menus, translating Honda's terse settings into meaningful commentary. He managed to inform me on several items I did not know. It was clear his desire to share knowledge was as much a point of personal pride for Roger, as he felt it was his professional duty to a customer.
I would absolutely recommend anyone looking to purchase a new or used vehicle give Roger the opportunity. In addition to Honda he sells Nissan, Kia, Mazda and used at the Matt Castrucci Auto Mall in Dayton, Ohio.
I have had one issue with the car around the license plate the dealership mounted, but Roger has taken complete ownership of the issue and we have plan to get it fixed in the near future. I will edit this post with any updates.
An outstanding experience purchasing my first Honda! Don Ramby was knowledgeable, caring and friendly. Service was top notch from everyone including the General Manager, Mike.
A few months later when I had an issue with my hands-free linkage, Ryan was knowledgeable and spent time with me to resolve the issue.
I so appreciate the overall high level of customer service!
Quoted ~$1700 to replace my AC compressor in a Honda Accord. Took it to a local shop and it turns out the compressor was fine, just needed a $20 dollar relay replaced. AC is working just fine for $70 dollars total....
I bought a HRV Honda 2016 from Matt and had it serviced yesterday. For one thing I love my car ! And just want to thank all the people that work in service. They always do a out standing job looking over my car . And when I pick it up , it s alway been washed and cleaned ! Thanks for the out stand job !
Excellent local Honda dealership with great service...see Don
Don was fantastic and got me the best deal on my new Honda. How do I know? Well, Don competed for my business and beat prices provided by other dealerships, besting other offers in and out of the OH market. In fact, Don's deal was the one that no other dealership could come close to matching. I'm excited to be the owner of a new Honda, configured the way I want it, all at a great price. Don is a veteran who knows what it means to serve. He and his team knew how to help me, as an active duty military member, to title/register my new vehicle in another state. Thank you for an easy car buying experience.
Oh, and compared to other dealerships, Matt provided a no hassle test drive. He enabled me to take the vehicle home for a few hours so that I could ensure the vehicle was the right one for my family. Again, many thanks!
They never recommend anything that is not needed. I believe when they recommend me something that is something that needs to be done. Quick service too.
mattcastruccihonda.com
