Matthew Robbins

Review of Matt Castrucci Honda

This review is for salesman Roger Mukherjee. Roger...

This review is for salesman Roger Mukherjee. Roger is fantastic! I came from Columbus to buy a new 2017 Honda CR-V from him. I worked with Roger ahead of time by phone, negotiating all the terms of my deal. This was only possible in my case because I already knew the ins-and-outs of the vehicle I wanted, down to the exact model, trim, transmission, and colors. Roger secured my choice and made me a great deal. Because the higher trim CR-Vs comes very well equipped, I also asked not to be sold on any additional services or accessories that I didn't want; Roger made sure my wishes were respected. This streamlined the pick-up process and made it minimally stressful.

After the paperwork was signed and the car was prepped, Roger insisted, respectfully, to spend at least an hour walking my wife and I through the advanced safety and tech features of the vehicle. I'm glad he did. Despite hours of online research and countless YouTube reviews, it's not possible to understand all the electronic features in a modern car until you've physically sat in it and walked through them individually. Especially cars with adaptive safety systems, like Honda Sensing, which require additional explanation to understand each features use-case and, importantly, its limitations. This requires patience and a good teacher. And this is where Roger really shined; he intelligently navigated us through the car's menus, translating Honda's terse settings into meaningful commentary. He managed to inform me on several items I did not know. It was clear his desire to share knowledge was as much a point of personal pride for Roger, as he felt it was his professional duty to a customer.

I would absolutely recommend anyone looking to purchase a new or used vehicle give Roger the opportunity. In addition to Honda he sells Nissan, Kia, Mazda and used at the Matt Castrucci Auto Mall in Dayton, Ohio.

I have had one issue with the car around the license plate the dealership mounted, but Roger has taken complete ownership of the issue and we have plan to get it fixed in the near future. I will edit this post with any updates.