Massage retreat & spa Review

***UPDATE*** Called and requested to speak with the manager on Monday. Spoke with the "co" manger who took down my complaint, but informed me that the manager would be calling me. Never received a phone call back from the manager.

Yesterday I had a hot stone massage and I was told that it would be 2 hours long. The massage ended up 1 1/2 hours long. When speaking with the therapist, he told me that with the stones, he can't do hard pressure and I said that is is just fine with me because I don't like hard pressure and prefer light pressure. The amount of pressure that was used was not light it was hard and I was tensed up for a majority of the massage. Also I don't feel like enough lotion was used, as I felt like friction was occurring during the massage. Not once was I asked about the pressure and honestly, I was in too much pain to even speak out.

Initially after the massage, I felt okay. One hour later, I could barely move. When I went to bed, I basically cried myself to sleep because I was in so much pain. Today after waking up, I had to take Advil because I'm still so incredibly sore and in pain. A massage is supposed to relieve the pain, not make it worse or cause more pain than what I had going into the massage.

I definitely won't be going back to this location or any other Massage Retreat and Spa. I wish I could get back my $100+ that I spent yesterday for my services.

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I go here often and have never had a bad experience, all staff are polite and professional and the facility is very clean. I have the monthly membership and love it but you don't have to have it if you want to go inn here and there, they almost always have some sort of promotion or deal going on as well. I would recommend this place!

Michael is a great massage therapist. He really took time to assess my needs. It was one of the best massages I have had in a very long time.

My husband and I had approximately $250.00 in gift cards and made appointments to finally use them- post COVID. We drove 45 minutes to get to our appointment and the receptionist said the gift cards weren t in their system and then called the manager for assistance. The manager said they wouldn't honor them because they no longer had them in their system. The manager said we would have to provide receipts from purchasing them a few years ago to prove we bought them at this specific location. They were purchased at this location, there was no expiration on the gift cards, and with COVID we had held on to them longer than planned and she took no responsibility nor offered any resolution. Terrible customer service and also their book keeping clearly needs some significant improvements as they do not keep a record of the gift cards their business sells. Was shocked that she offered no resolution or apology and then hung the phone up on me- terrible experience!!!

Mikaela is the absolute best! She does a fantastic job on my lashes every time! I would recommend her to anyone wanting lash extensions! Also, the ladies at the front desk are so nice and helpful! Perfect all around!

Table was creaking the entire massage therapist ensured me everything was fine. Went to get up from table. The table collapsed I fell to the floor scraping my arm bumping my head. Therapist told me the tables are more than 7 years old. The therapist apologized and said there wasn't anything more they could do. Ended up with sprained knee and crutches and no one even called to check in.

I booked an appointment for 3pm when I showed up I waited 20MINS just for my esthetician not to show up they didn t offer anything for my time wasted but if it was the other way around & I didn t show up I bet I would ve got charged. Just unprofessional

Just had a sixty minute session with Brianna K. She's wonderful. She gave me a deep tissue massage. I feel so relaxed. Booked another appointment, and I'm looking forward to trying her at home advice.

The membership is great. Massages are wonderful with therapist i have had. Not good availability for facials in the evenings right now but i hope this will change soon.