Martin Architectural Building Products Review

Wow. 0 stars if it were an option. Don't bother calling them. On at least three different occasions, I've tried to call to see if they had a part in stock. Always get transferred to sales desk, never get an answer. Leave messages, never get a call back. Then, when you tell the operator who transfers that no one ever answers, you get in touch with someone. They check (for at least 10 minutes) and say they have the part. The next day you send your superintendent (from at least one state away) to them to pick it up and to fix a door on a project in the area, and they don't have the part.

1 - wasted time calling (all considered, over an hour)
2 - wasted time driving (at least a full day)
3 - very angry customer (potential lost business in the future)

GREAT outfit they are running...

I have worked withthis company for over 30 years. They have always given me quality products and excllent service!

If you like holding for 10 minutes, being transferred to 4 different people only to discover there is not really anyone there that can answer a question about a metal framed door.... Feel free to give it a try.
They just lost me as a potential customer.

I worked with Blaine and he is a rock star. He gets me everything I need and good alternate. Very friendly and helpful. I will use them again for sue.

As another person stated, they are too difficult to get on the phone, and once I did, they were slow to call me back with pricing.
Commercial openings is far better with their service, and will get my business.

Great people. Locksmith services and counter sales people are always willing to help solve any problem.

Blaine was extremely helpful and prompt in getting me a quote for some door closers. He answered my questions in a timely manor and I would highly recommend him to anyone.
Going to pick them up today.

These guys offer great products, and even better service, David Perez at the front counter helped me out of a bind with his locksmith skills. Great place!!

We ordered a new set of keys and Blaine was nothing but helpful! He came out three times to make it convenient for me and was super polite and helpful. This process could not have been more smooth and I really appreciate the awesome customer service!

the person that answered the phone was a bit snappy and short.
maybe it was because it was about 15 min before closing, and just didn't want to be bothered.
well, I will not bother them again, other companies sell doors...
thank you very much.

Inner-Tech, Inc is a commercial GC in Raleigh NC and we have worked with Martin for 3 decades. Blaine Youngquist took over our account about 120 days ago. Details make or break technical scope such as doors and hardware and Blaine truly shines. Estimates, Contracts, PO's & Change Orders are handled as if Inner-Tech is Blaine's only customer. Procurement and delivery, the most important piece are personally managed by Blaine, soup to nuts. Hate to have to share him with other GC's. Dennis Woolard - GM & Partner

Always on hold. ALWAYS ON HOLD. Should i say it again. They act like you really bothered them when you call.

I have gone up there 2 times since my first review to give them another try. I give up.

I'm with Resource Electronics and we had an order placed with Blaine Youngquist. The order was needed for a factory shut down situation. Blaine stayed on the manufacturer every step of the way and contacted me daily with updates. He represents Martin Architectural Product very well. Look forward in dealing with him and the company in the future!