Daniel Russell

Review of Martin Architectural Building ...

Wow. 0 stars if it were an option. Don't bother ca...

Wow. 0 stars if it were an option. Don't bother calling them. On at least three different occasions, I've tried to call to see if they had a part in stock. Always get transferred to sales desk, never get an answer. Leave messages, never get a call back. Then, when you tell the operator who transfers that no one ever answers, you get in touch with someone. They check (for at least 10 minutes) and say they have the part. The next day you send your superintendent (from at least one state away) to them to pick it up and to fix a door on a project in the area, and they don't have the part.

1 - wasted time calling (all considered, over an hour)
2 - wasted time driving (at least a full day)
3 - very angry customer (potential lost business in the future)

GREAT outfit they are running...