Manheim Toronto Reviews

No customer service, called many times to have information and no returns, always need to call 2-3 times before someone can actually process the vehicle payment. Nice cars, bad service, no wonder the market is shifting to online auctions.

Used cars auction. Good customer service. Busy place

Unbelievably friendly staff and extremely professional auction

Pickup was easy just that if you go there after 5 pm you have to find the security yourself.. No sign boards for new comers. Over all not bad.

One of the worst auction that I ever see it. Jason , Ken or Arbitration teams not helpful at all. Go deal with reputable auction in Brampton instead of this guys. You will buy alway worst car ever from Manheim

Horrible customer service! Phone manner is completely unprofessional and supported by supervisors. No point complaining or addressing concerns with management. I refuse to do further business with this auction.

I been in the busisnes for more than 20 years I dealed with many auctions in the state and Canada this auction is the best all mangers and all of the stuff are perfect arbitration manger is great they solve the problem right away they treat every one right I hope the other auctions will learn from them thank you Manheim Toronto .

Hello All Dealers, Please beware. Manheim Customer service has been going down hill under the helm of the General Manager (Rich Pomplun). I talked to him this week in regards to few issues that arise in my account after we have bought the vehicle thru Simulcast. He was so Rued and unprofessional, and this is coming from a General manager, what a great example that shows how the operation is going. He had no interest communicating and understand what the issue is other than just be unpolite and wanted to just finish the call. I have escalated the Issue to COX Automotive, and once again, Good bye OLD Manheim if this keeps up.

Syeda Fatima at the front office has been very helpful every time I have visited. She knows how to do her job very well and is always very kind when responding to questions.

Easy buy and sell process for dealers. Helpful dealer representatives that do the work for you.

New manager , don t take this seriously
Many new issues now, but it s getting worse

I've always had good experiences at Manheim Toronto. I believe they do care about their customers, unlike the other unmentionable place in Brampton.

Always busy, energetic, people are so friendly. Lots of cars!!

As an outsider, beautiful location everything seems done to the top, quality and exoticness. As an insider in the auto industry if you thought you had a migraine you don't even know yet. They have an army of employees but when you need to reach someone... good luck.

I have been dealing with M Toronto for over 25 years doing good number of in and out for our deanship feeling more safe and confident more than any other auction in US and Canada buying selling at M Toronto specialty in the last few years during the term of Ken Morin as auction general manager in every way specially by the increased number of cars during his term and the professional way he deals with his buyers and sellers based on his good knowledge of today used cars industry plus how he gets the building/yard more organized, you can see the difference during Ken s time and before he was there in every thing, I had the feeling he was one the most professional auction GM i have dealt with and I think there many business associates I have talked with share the same opinion with me.

Good luck to Ken where ever he go, and thanks Coxs Automotive for this great auction.

This used to be a decent option to buy a car. Not anymore. Currently, the auction lists cars about 30% more expensive than what you can buy at the used car dealership. In fact, it should be 30% less, not more in order to make sense. Most of the cars are damaged or daily rentals. Poor selection of cars and way overpriced.

This is what you call an organized, efficient, honest and true Dealer Auction.

We have been in business for over 25 years and I stand by Toronto Auto Auction & Manheim Toronto.

Vehicles declared properly, everything's out in the open.
Huge disclosure screens ( unlike adesa with their small 14'' screens LOL )
Properly lit so you don't miss a single scratch on a vehicle.
Post sale inspections with warranty! and so more
Great Arbitration staff that WORKS with you again unlike adesa.
Great Managers to deal with KEN & JASON
This place is just wonderful in every way.
This is the only auction I buy from and the only auction I will ever buy from.

Thanks Again to everyone at Manheim Toronto

Abdul, S.M. Auto Sales INC.

Extremely disorganized auction, ridiculous customer service, poor management, disqualified general manager and assistance manager.

One name stands out, Ken Morin! In an industry where honesty and integrity is a rarity, Ken is welcome sight. Fantastic fella, great manager.

Great customer service. Ken and Jason are great guys. Thank you.

The dealer service ladies are very rude. Simply wast of money listing your car on Manheim Toronto. They are not uploading vehicle pictures. Very bad service....

big chunk of my bread and butter... great source for manufacturer trades, great team

Poor after sales service. Never able to reach them, always need to run after the invoice.

very very bad service. they didnt even bother to ans the call

Best vehicle auction house around.. Thousands of car .. Trucks.. Vans.. Also high end .. Lambos.. Jags.. Benz.. Take your pick..drive home a winner .. For fraction of used lot prices..

Easy buy and sell process for dealers. Helpful dealer representatives that do the work for you. Front desk is also great. Very cold in the winters though for dealers in the lanes. Could use a couple heating units like they have at restaurant patios.

This was the first time I've been to a car auction and it was amazing! Definitely an amazing experience and amazing deals too.

The arbitration department is completely unfair. Vehicle descriptions are often very in accurate. Bought a vehicle with the wrong wheels on it. It was not evident in the pictures. The pictures were taken from front and rear angles so the wheels were in the shadows The pictures were taken from front and rear angles so the wheels were in the shadows. There was no close up picture of the wheels. There was no mention in the description that vehicle did not have the correct wheels. Turns out they were just steel wheels with snow tires on it . Auction would do nothing to compensate and cost us over $2000 to buy the correct wheels . Adesa is not great but they are definitely better than Manheim

Amazing Auction. Good Staff. Professional.
And Next Gear is fantastic. Unlike the other
Clowns AKA Adesa And AFC

Great place , but the app and the website need to be updated with new options , like Adesa has it

Terrible service, they really don't care about the customers. Bobby, the manager in Arbitration, does not have any idea about what he is supposed to do and haven't even read the arbitration guidelines. very poor service overall

Do you want to sell or buy cars? Do you want to find a job or meet good people? Come here and find very nice place all around.

I have been in the automotive industry for 15 years and counting. I have yet to come across any single person with the integrity, kindness and compassion of Mr. Ken Morin. He is not just a manager, but a friend to his staff and his dealer customers. I've had great experiences with him personally as a customer and I can say for sure that he gives you exceptional care and attention. A few years ago I had a problem with a vehicle which clearly was misrepresented by the manufacturer and was not the auctions fault at all. He took responsibility and made sure me and my client were protected. We were blown away. He is one of a kind and I encourage everyone to seek his help and his friendship.

AJ from Yorktown Motors

I have been going to Manheim Toronto since 2005 and it is a nice car auction.
The managers KEN MORIN and BRAD HART were fantastic and they have truly earned my respect.
I want to say thank you to all the great employees for always being so helpful especially Josie,Ruqaiya,Alanie,Riley,Mary,Joe,Bobby,Dave,Michelle,Susan and everybody else.

Terrible service, and no follow ups. Try adesa for better service

It doesn't sound like Manheim, At Manheim Milton, ON they need better staff, infact the staff they have seems inefficient to handle the inventory.

You guys and all mannheim locations should update your websites and simulcast systems....It is the worst online service I have every used even a highschool kid could deveolop something better. It is importnat to have a easy to use simulcast both on the app and on computer especially these days with covid. Take Adesa for example, their system is so easy to use i can open as many lanes as I want as a time and their system never crashes or causes any errors. Take this advice seriously it will help you and us dealers buy and sell a lot more...

Overwhelmingly busy...
Do your research to get the best deal possible.

Friendly and professional staff. Dealer services has been really good to us.

Rick in Arbitration at the Toronto auction location handled my situation efficiently and with integrity. I'm more than pleased with the auction and service I've received- thank you again Rick!