Manheim - Statesville Auto Auction Review

It is an wholesale dealer lot. That the public cannot go and buy their vehicles at for a decent price.

terrible when it comes to get someone in dealer service or titles on the phone

Do not buy from this place. Very bad customer service. Will not answer the phone during business hours or return calls. Bought a 2013 Chrysler Town and Country in September and ordered an inspection after the purchase and assured that the powertrain was ok. Took delivery of the vehicle and drove it and discovered a little hesitation with the transmission. Took to repair shop and found that the transmission were leaking and had holes in them. Cost me over $600 to repair. I wish they would have inspected the powertrain as promised and afforded me the opportunity to walk away from the vehicle. I will not buy from them again.

Very friendly staff and vehicle I purchased was graded very fairly!

They took pictures of my vehicle at night i call to fix that but problem has never solved

Car auction in Statesville North Carolina dealers only

Very accommodating security guards.strict but thoughtful.Use alot of common sense unlike others I have met elsewhere

Best food of any auction. I would also argue the food is better than most restaurants.

As with all auto auctions,the carriers who they depend on to haul the cars and trucks out are treated as if they are doing us a favor by allowing us to do so, up about 50 steps and alot of walking just to find each car,no help from them or the dealers. Free labor

Friendly faces, they have Great, hard workers that cleans these dirty cars, they do excellent jobs to make sure they look like new. Only problem, on Auction days the dealers come in such a hurry and they will run you over and not care. They know the auction takes time, why be so rude? ! ?

The ladies at the front desk come for a paycheck, not to work. Sorry to bother you. Just wanted my gate pass for the cars I bought

Rude people and lazy, u will be here for 2 hours minimum

I think more public pre viewing and interaction on vehicles is needed.

Thought I'd help balance out what are obvious 5 stars from people associated with this place

I would not buy a car from there because they get too many cars from northern states and sell them as Southern cars. They don't pay very well and they don't treat their employees very nicely.

Fired due to being LGBT+
If you're not cis, beware

This site is top of the line in my book when it comes to Dealer only auto auctions. Super clean at all times, I feel secure buying here. Staff is professional. I would like to thank 2 employees specifically. Carl head of Security and Greg With Arbitration. Both of these Gentleman are top notch in my book for helping me through several situation I found myself in over the last several years. Most Dealers I know will agree that around here this is the site to visit if you need inventory and don't want to deal with any B/S you get at all these other auctions. Thanks again!

im so so sorry for this location of manhiem, they are the worst manhiem in united state.

Buy 60-70 % of our inventory from this site... I've done business with many Manheim sites but Manheim Statesville is alway our go to place for inventory ! Arbitration is very fair even thought we are a smaller dealer we still get treated with respect !!

This is the best Manheim location as far as title issues and arbitration problems go. Quick resolutions take place, where other Manheim's (DARLINGTON) don't care about helping you out much at all.

I see more cars broken down on the highway that have been purchased from this place....idk.....buy at your own risk.....take a mechanic with you!!!!

Good place to get vehicles for a great price dealers only

No shuttle had walk up 40 steps and long ways to get to guard shack people not overly helpful when did find someone get to vehicle they left hard time finding way out not marked good not going back

Worst Auction Place In The USA!!!!! If You Are a Small Business Trying To Get Started This Company Will Screw You From start To Finish. The Customer Service and Management Team Don't Care About You Unless You sell More Than 20 Cars A Month And Your In Their Click That They Have At This Auction Of Running Car Prices Up And Not Giving You Anything For Your Cars . If You Are Trying To Loose Money And Be disrespect By A Group Of Idiots This Is The Place To Go I Wouldn't Even Give Them One Star But I Had To

This Company Also Has A F Rating With The Better Business Bureau

They were efficient, friendly, and seemed to enjoy their job.

Bad service. Took car to have diagnostic done, they didn't put the hoses back on radiator, my front in had a big dent in it were it had been hit. I found all this out when my car broke down a mile from dealership. It's a lot more but I'm outta space. Do NOT go to statesville dealership! ! Sherry over that department is Disrespectful, rude, unless your a man. She works deals with them! !

I am currently employed here and I couldn't ask for a better place to be. I can actually say I love my job.

Smaller auction than most Manheim. But cars are easy to find.

I just pick up auto,s at the sale and bring back to smart auto in Madison NC

I would pay close attention to there CR scores when trying to make an online purchase. In fact it would be best to not purchase anything online from this place. I have burned 2 times in the last month once being an a/c unit and the second was a transmission on a vehicle they scored a 4.2. Good luck but i would stay away.

Gone here 2x... And the rcvr (Nathan), has been nothing but polite & expeditious in unloading me.

I go to a lot of auto auctions, sometime this places is a lot of confusion.

Run from this place, they sold us a car under green light with multiple issues, we called in attempted to arbritrate but nothing.. we were never assisted properly, got GM involved still nothing they didnt even call us back.. I wouldnt do any more business with them and will never buy a car from them again.. horrible cars & service.. all these other 4-5 star reviews are fake.. pay pay people and their employees to leave good reviews, don't be fooled like us.

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:

A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. There's no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadn't been paid for!! I was told they'd do some research and get back to me shortly. Irritating but I wasn't worried. A few hours later they're calling back. I am told "Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! It's clearly an error that a gate pass was issued and title was mailed." WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my "paid cash" receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....

B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the "SALVAGE-YES OR NO" line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if it's sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a 'notation' as salvage/prior theft recovery in the Separate-window-opening "Seller Comments" button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesn't matter one bit that the MAIN summary page showed "SALVAGE-NO", so it's *MY* problem now. BTW: the car brought clean title money. That's a nice little trick to offload a salvage vehicle for clean title money, right?!

C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldn't bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY "won" the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didn't get the car. Wow!

D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESN'T EVEN RUN!! Wow!

I'm furious. And I'm not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasn't running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars don't EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Let's try again next week... Lol.

It's laughable, truly!!!