Maine Track Club Review

I really wanted to like the place but had a customer service experience so laughably bad that I had to share. I spent ten minutes without a single person asking I wanted help or had any questions or just wanted to hand over some money (I would have qualified for any of the three). Eventually I just sat down right in front of the wall-o-shoes, waiting for anyone to acknowledge my existence.

Now, I get that you guys were busy. That's great that you were busy... it was a beautiful, sunny Saturday, the day before a popular 5K in town. I can understand that's probably your #1 time to be selling shoes, so I wasn't upset that every single salesperson was busy when I came to your store.

But typically the way you handle situations like these is to tell the new customer that you're busy but will get to them when you have a free moment. Had a *single* salesperson done that, I would have stayed. Just a couple of simple words and you could have had me patiently waiting for another half-hour, easily. Just five seconds of attention and you could have secured an easy $150.

Alas, it was not to be. As much as I'd like to support my local businesses, that support is a two-way street. Treat your customers like they're invisible and they'll soon vanish.

My husband and I have made many purchases here. Not only shoes but my Garmin, a foam roller, they have good choices for gels and more. We do not have a running store in our area so when we are in Portland (2 hours away) we often stop in. Never had a bad experience here.

Eric took care of me. I was impressed on many levels.

The customer service is unparalleled, individual attention! I tried on several pairs of sneakers before making my choice.

Their foot-measuring technology is wonderful, 3-D precise measurements. My feet measured 11.7, not 11.5. I chose a Brooks pair, 12.5, E-width, to give my toes plenty of room because of a blister that had formed between the toes. I was able to do a whole night of janitorial work, and my toes never gave me a problem and my blister actually got better.

I paid 137, but I have no problem with the price. I love these sneakers. Happy toes, happy me.

I plan on recommending and returning.

These people know their stuff. It's even better having my son's cross country coach working there to help and sure he gets the right shoes. Even so, everyone there is very helpful and take their time to personalize the experience and assure the right fit.

Disappointed - very limited inventory, did not have my size in the brand I wanted

I came to fleet feet looking for a shoe I could run comfortably in and to get sized correctly. Hands down the best customer service I have ever experienced!! Thank you so much!!

I've been getting my running shoes at Fleet Feet (formerly Maine Running Company) for years, and the service is consistently awesome. Every associate in the store knows the shoes from top to bottom and can make great recommendations based on your gait, posture, foot shape and personal goals/needs. Definitely recommend!

Very helpful staff checked my teenager's gait and put him in the right running shoes with inserts. Will definitely return

It's nice getting fitted for shoes by someone who knows what they are doing.

I send everyone I know here to buy shoes. I've had great experiences and find the staff is knowledgable and work very hard to ensure an appropriate fit of shoe. Their return policy is also enticing when you are testing out a new style of shoe and are concerned about how it will do on the runs.

Sales associates are hit or miss. Signed in on waiting list. Had shoes to exchange. Associate took 2 people walking in foot, ignored the list. When they finally helped me, went got shoes and walked away. Requested help twice, and again was ignored. Didn't feel like my money/purchase mattered. Returned my shoes, doubt I will shop there again. I miss Maine Running Company. Guess Red's Shoe Barn in Dover will be seeing me more often!

I was having trouble with pain in my legs when walking and running. The staff here was amazing! I explained what my issue was, what shoes I wear when having the issue and what makes it go away. They did a full scan of my feet and, voila, had 4 different styles to choose from and automatically know what brand wouldn't work for my feet.
After trying 2 brands, I found a pair that was comfortable and light! They even helped me find a color I liked better online and ordered them to the store for pick up in 2 days!
I will definitely go back here for any of my running shoes.
Thank you for everything!

Great store with knowledge staff. They will fit you for shoes based on your foot type and running goals. Also great to support a local business

The staff is knowledgeable and helpful. They are great listeners. The shoe selection is somewhat limited, but high quality. Be prepared to pay a pretty penny for your shoes, but they will last.

Kathy was great to work with, looking forward to my first real pair of running shoes!

I made the decision to begin running and came to this business for my first pair of shoes. The staff was friendly and VERY knowledgable about the activity. Even before picking out shoes to try on they first looked at my stride and stance to make sure the correct type of footwear was chosen. I am very impressed with the level of personal service and with the return/exchange policy. They have won my loyal business and I will refer anyone that is seeking running gear and appearal.

Great place to get new running shoes they all know what they are doing and treat you right

Good shoe selection and all the other armor a runner needs.

Great staff very pleased with the customer service.

Excellent experience from the shoe fitting, adherence to safety protocols and getting set up with the most comfortable running shoes I have ever owned.

My girlfriend and I spent two hours at Fleet Feet getting fitted and trying on a ton of different shoes! The staff were friendly, patient, engaging, and most importantly committed to helping us find the right pair of shoes to fit our feet! Plus if you spend over $250 you get a discount on your next purchase. We will be back!

Fun winter warriors group ! Get your feet checked out on machine too

Great friendly service, good explanation of feet and shoes and the difference between manufacturers. If you like your feet and plan to keep them, get your athletic shoes here.

The best place to go if you don't know what you need. Incredibly knowledgeable staff with open minds & willing to help even non-athletic klutzes like me!

They give special attention and knowledgeable advice to every customer.

Good running shoe store. Very busy, so hard to get served.

We had a great lady who took a fair amount of time assessing our gait to help us find shoes that would help support us whole working out.

Really like this store. Good people that know their stuff. They do seem to have a chronic shortage of stock. I am size 9 and it seems like they are often out of the shoe. They get new shoes in fairly quickly though when needed.

Friendly and helpful staff. Will definitely be back.

The best place to get running shoes out of everywhere I've been. Staff are friendly, knowledgeable, and not at all pushy with their products. Employees welcome questions and answer with kindness and respect. They don't talk down to you about running gear as I've found at some places. The company does 3-D imaging of your feet to ensure optimal fit. I used to have knee and foot pain from wrong sized/worn out running shoes, and it has been better ever since getting shoes from Fleet Feet. Definitely go and get a fitting with them!

Needed new shoes and didn't know what to get. Had some expert help from Georgina (I think) and have a lovely new pair of running shoes.

Knowledgeable staff re: running. Very helpful fitting me with appropriate shoes

Went online to check the reviews then I landed on the website and then I booked an appointment. They sent me several reminders and it was a very easy check-in process at the store. They have an interactive foot chart - fascinating really - and found a perfect fit in a jiffy. My foot fitter was George and he was extremely knowledgeable. He signed me up for their loyalty program, so I can collect points and get discounts on future purchases. Thanks for great service.

Always great service. We will continue purchasing our running and trail shoes from here

Best place to get running sneakers. Knowledgeable and helpful staff

Great experience with knowledgeable staff. Great store!!

This was probably the best retail experience of my life. John used a computer and sensors to measure my feet. He let me take several pairs for test runs, outside of the store on the trail. I got great advice, great shoes, and they have a great return policy. I won't need to make a return, I just had the best run I've had in a decade, thanks to these new shoes. Thanks John, I'll return to Fleet Feet for all my running shoes.

Shoe fitting process is thorough and done by runners. Great place.

Staff is knowledgeable and very helpful. Always a pleasure stopping by!

The staff was very helpful and well informed. Bought my son his shoes for Cross Country.

Have always had a pleasant and professional experience over many visits over many years!

Fantastic service.. Very knowledgeable! Dave was a great help in fitting my son with running shoes for track! Also had wonderful tips for aches and pains. Highly recommend Fleet Feet for stellar service! Thanks Dave!

Helpful and friendly staff. Love my new shoes, thanks!

I bought running sneaks here in April. I noticed right away that they were warping in a weird way but I waited nearly two months to reach out to Fleet. Without any questions they took my sneakers back and replaced with a new pair. I've always gone here and have always bought the same sneakers so it meant a lot for them to honor my word. Thanks Fleet !!

This was the best shoe-buying experience of my life! I had a virtual consultation with Erin and she set aside 2 options for me. I went to the store, called, and they brought out the shoes for me to try on without contact. Long story short I absolutely LOVE my running shoes. I've had numerous ankle injuries and since I've gotten these shoes I've been running with ZERO ankle pain! Literally unheard of for me! These people know what they're talking about and care. Thank you Portland Fleet Feet <3

A real shoe store! Very knowledgeable staff. Went to get my daughter fit for running shoes, they took their time measuring properly, even observed her gait. Reasonable price, discount for USM students too.

Fantastic store and amazing staff! Very knowledgeable!

Great staff - very knowledgeable and more than willing to spend ample time finding the right fit for you.

Bought my first pair of good running shoes here--I wasn't entirely sure what I needed or would work best for me, but the staff here were incredibly helpful and accommodating. They have a 3D foot scan machine that measures things like your arch height, the ball of your foot, the length and width of your feet, etc. They also watch you walk or jog in order to determine if you're pronating or not. After that, they selected several pairs for me to try on. It turned out that my normal shoe size (a 9) was actually incorrect, and I needed a 7.5 or 8 in a wide. They had the stock on hand for me to try out all of the sizes that would have potentially worked, and made comfort a priority in helping me choose a shoe. I ended up liking the first pair I tried on the best, but the sales staff helped me try on several other pairs to make sure I was happy with my decision. They're also happy to let you go outside to test shoes while actually running.

I would highly recommend Fleet Feet Maine Running if you need to be fitted for running shoes, or even if you know what you want already and want to buy it from a great store. The staff were incredibly helpful, the store itself was nicely laid out and easy to find, and the selection was excellent. I will be buying more running gear from this store in the future.

Associate was personable, highly skilled, and professional. She assessed my foot care needs and fitted me in a very comfortable walking shoe within 30 minutes. I was very impressed!!

Matt was super helpful and patient! He really listened to my comments and took time to help match me with the best shoe!

This is a very, very special place. You are treated like royalty! Both visits, I was given diligent care to find the right shoe. On my first visit, Todd was very patient and guided me through a few pairs to help me find the right fit for my first serious running shoe. Upon return, needing an alternative to my first choice, I was immediately offered the opportunity to exchange. Erin kindly plunged me into an hour long journey of many, many pairs until we landed on my Goldilocks shoe! The persons working here genuinely care about getting you the right shoe, and do what it takes to help you realize whatever goal you enter with. They are the real deal at Fleet Feet. Don't skimp. Their customer service alone is beyond worth the price of the shoes, which was comparable to offerings on the internet. No amount of research would have given me the guidance I received here, and no amount of trial and error on my lonesome would have been as painless as my experience today.

These guys are the best! Have been fitting shoes on my running family's feet for 15+ years, and doing so with perfection. If you walk or run, these are the folks to see.

Awesome customer service. They really went out of their way to be helpful and offer insight into what might be some good choices for a different running shoe.

Great knowledgeable service took extra time to explain and fit me,though quite busy. Joe was excellent. Still.happy with purchase. Great return policy.

I'm not a runner, but I like to workout and have a variety of foot issues. George was excellent and so knowledgeable. I've had good experiences here in the past but today was the best yet.