4 years ago
The handles of our new kitchen started getting rus...
The handles of our new kitchen started getting rusty and pitted after less than a year. We asked for replacements which they agreed to and then rang to tell us they were ready and to pick them up.
I went today and a very rude, abrupt man shouted 'We are shut!' I explained that they had rung me and I had an appointment and he said, again, rudely 'Nobody has an appointment'.
I eventually got the handles and he said, guess what, rudely, 'I want the old ones back'
This is to inform you that you have our address and if you want them back, come for them yourselves within the week, or they will go to the tip. The amount of money this kitchen cost , they should come and fit the new ones and apologise for providing shoddy goods, never mind being rude and bad tempered about it.
I will be following this up on Monday with a phone call to the manager asking for an explanation of why customers are shouted at when it was all your fault