4 years ago
Worst Concessions EVER!!! I have never experienced...
Worst Concessions EVER!!! I have never experienced such poor concessions at a sporting event. I went to get food twice during the game, stood in line for more than 30 minutes each time. That is RIDICULOUS! The staff seemed to have no clue as to what they are doing. There appeared to be about 15 people working behind the counter, nobody was talking to each other, and mass chaos was on full display. It should not take long to throw hot dogs/brats on a bun, or a hamburger on a bun considering the customers do all of the toppings themselves! Seriously, the food should be FLYING out of the concession stand instead of people waiting 15 minutes to order, only to then go stand in another line for 15+ minutes to get their food.
On top of the slowness, the food was AWFUL! And, the staff didn't even know what they were making. I had way over cooked/reheated cheese curds, and the beer cheese brat with beer onions was a JOKE! The description of the beer cheese brat is as follows: A brat 'smothered' with beer cheese and topped with 'grilled onions' that have been braised in beer. What did I get? I got a brat on an old, dry bun with about a spoonful of beer cheese on it - no onions. When I asked about the onions, the staff brought out plain, uncooked, white chopped onions and put about a tablespoons worth on my bun. The problem was, I saw them do the SAME EXACT thing to another gentlemen during my first visit to the concession stand - no onions, when he asked, they topped it with chopped, raw, white onions. It's like the staff doesn't even know what they are preparing or how to prepare it. Thai Bacon on a Stick? Awesome - yummy - no stick!
And, in the condiments area there is no brat mustard despite the fact that the ballpark serves BRATS!!!
I enjoyed the game, and some of the other concession areas like the nacho bar and the bbq joint do a much better job. But, if you're looking for good traditional ballpark food - save yourself about $20 by skipping the concessions at a Mallards game and getting something outside of the ballpark before and/or after the game. At this point I think the ballpark is doing the fan base a disservice by even having a concession stand run so poorly. They should just close it down.
Bottom line summary - food prices are too high for what you get, service is extremely slow, service accuracy on delivering what was ordered is below poor, looking up at dismal. I feel I got bait n switched by what was advertised on the menu versus what showed up! Sorry Mallards Concession team, you need to step it up big time. You are embarrassing yourselves.