Macarthur Home Improvements Review

From the initial quote, to the check and measure and then installation, we have had nothing but great service from this company. We requested Adam to complete the installation on our outdoor aluminium plantation shutters. His excellent workmanship and friendly manner made the whole process a breeze. Don't go anywhere else.

The Macarthur Team have done our 2 homes over the past 10 years as well as many friends and family.
The team are totally super, are always friendly and very knowledgeable.
They have successful kitted out our security, inside blinds and outside awnings. A truly commendable co well worth buying from and have my highest of recommendations.

Horrible service, over priced, terrible quality products.

I have been dealing with Macarthur Home Improvements since their inception 24 years ago and have had no reason to use any other home improvement company in that time. James and his team are an absolute credit to the local business community with their customer service , ontime delivery and installation as well as a very competitive price for a high quality product , and not to mention after sales service. With James and his team your never swept under the carpet or forgotten. I highly recommend their business and products to anyone I meet , my house is full of them.

This is the third time I ve employed this business to install wardrobes; I ve needed them done in each home I ve owned. I can only say that Priscilla, Cecil and his apprentice all did outstanding jobs each time- from the initial quote to the installation and then cleaning up afterwards. I unreservedly recommend Priscilla and Cecil to you.

Very happy with their service. We got security screens and grilles by them. The installation and follow up was great.

The quality of service was fantastic. Beautiful blinds, exceptional installation and the customer service was excellent. I would recommend this business to everyone! I am very happy with the outcome, I have the decorating look I wanted and I was treated like a valued customer. Thank you to everyone at MHI for the wonderful service!

Great product with excellent sales assistance and no fuss installation. Professional service by all parties. Recommended to all.

We engaged Macarthur home improvement to install blinds and screens at our house and must say we are really satisfied with the service that we received. Especially, Annette who was really helpful throughout the entire process, right from preparing quote to colour selection.She even managed to accommodate our last minute change to the order. And thanks to Ashlea and Dave they still got it all delivered and installed on the day we wanted.

Thank you all we are one happy customer.

Had good experiences the two times I've used them (for blinds supply and install and for security door supply only). James went above and beyond to help me with any issues I had. Prices were below average, whilst quality was above. I will use them again for sure.

James and his team are real superstars. Friendly service, great products and good competitive prices. Thanks guys!

MacArthur home improvements team has been excellent during the whole process . We order blinds and security doors and the finishes are impeccable and the installer did an awesome job.
We are very happy with the result and the price .

It seems keeping appointments is not a priority for this business.

I spoke with Christie over email, phone and in person and was pleased with the level of service I received; Christie was polite, knowledgeable and helpful, which is why I decided to use this business to install blinds for my whole house.

Unfortunately, the person, Annette, who was meant to come out to measure up the windows was running late, so much so she called me 1hr20mins before schedule letting me know she had to push the appointment time 1 hour later. To my displeasure, I advised this was not possible and to please stick to the appointment time agreed upon and she agreed saying she would push back another appointment.

After waiting 13 minutes after the scheduled appointment time, I called Annette direct and was advised she was running 10-15 minutes late. Having waited another 20 minutes I decided to cancel the appointment and phoned through to their sales team to notify them to cancel my quote.

Very disappointing.

Don t waste your time with this business.

So happy with the help of the friendly staff at Macathur Home Improvement. with installation and selection could be more happy with our New fly screens. highly reccomend

I had insect screens put onto all of the windows in my home by Macarthur Home Improvements. The quality of the screens is excellent and the price that I got them for was very reasonable. There was very little time between when I first contacted their office and when they came to give me a quote. When I placed an order they were also extremely quick with the supply and installation. I found all of the staff that I was in contact with very knowledgeable and friendly. I can recommend this company without hesitation to anyone in need of home improvement products.

Very happy with all products & service highly recommend this company

I called and arranged for a quote. The person who took the call was very promising, said they will contact the property agent and arrange the quote. Called to followup twice and once said the quote was sent to the agent but that wasn't the case, called again and asked to send the quote to myself and still no quote. Extremely poor service and communication, even if they quote now, I will not even consider.

Thanks for contacting me post this review and the attempt to rectify the issue.

Fantastic service and products! Nothing was too much trouble, Jess went out of her way to ensure everything went smoothly. Highly recommend MacArthur Home Improvements

My wife booked these guys in and I sat around at home all day on a work day waiting for them to turn up and quote. Got to the end of the day, no one turned up, no call, no explanation.

We called them and left a voice message asking for someone to let us know what had happened. That was a few days ago now. Still waiting.

Thanks for the waste of time.

EDIT - in response to your message, it was 100% booked and confirmed and it was done under the name Howe. I sat there and listened to her leave the voice message for you. It seems like your other bad reviews you opt to pass the blame back on the customer, however, with this many people complaining it might be worth looking at your own practices.

The installation guy was busted on my CCTV pulling out his genitals and continued to urinate on the bricks of my house! A clear view.... ON MY AIRCON VENT.
I am absolutely disgusted in this company.
We have two bathrooms on our property that are available to use.. You just need to ASK.
He drove straight up to the house, urinated and then went and greeted himself at our front door.
Unprofessional, disgusting and extremely disrespectful to your customers property.

Another issue:
We were told 3 weeks wait until they could install after a deposit... We never heard from the company after payment. We called them 4 weeks later asking when they plan on moving forward with the job and they finally scheduled half of the job. No apology given.
This company never told us the rest of the job would be put on "hold" until the order comes off back order.. ZERO communication.
A disgusting service.

Awaiting for my written apology in regards to the public urination.
I have NEVER had such a disrespectful service until i used this company.
I will keep the footage, should you ever require it!

**edit.
I have since received my apology.
Management took this seriously which is all I can ask for after a shocking service.

We have been dealing with Macarthur Home Improvements for over 17 years. The knowledge and reliability of the team is why we keep coming back.

Fantastic people there and they honour the warranty 100% and even beyond

We would highly recommend this company. We had sunshades fitted to our western facing outdoor area and the result met and exceeded all of our expectations. Price and the quality of the product and installation made this a pleasant addition to our lifestyle.

We have used Macarthur Home improvements for our roller blinds, panel glides, Venetian blinds & we are looking to use them for a front screen door and Venetian blinds. Thank you for making everything easy, being patient with our indecisiveness and for your expertise in all things home improvement. We really do love Macarthur Home Improvements

I bought security doors, fly screens and blinds from this company and just wanted to say thank you for the amazing products you installed.

I had a minor issue with a security screen door 18 months after install but when I called the front desk who was very understanding, they sent someone out immediately and fixed the problem no questions asked.

Best customer service experience I ve had in a long time .
Thank you to all the team there.

Very happy with all aspects of dealing with MacArthur Home Improvements. Great products, service and the installation exceeded all expectations. Thanks guys and keep up the exceptional customer service! Cheers David

Thank you Macarthur Home Improvements for my wonderful plantation shutters and blinds. The team at Macarthur Home Improvements are fabulous. The receptionists, Pete (advice, measuring and quote) and Dave (installation) were amazing and nothing was too much trouble. I am so pleased with the quality of the shutters and blinds. My house looks brand new. Highly recommended!!!