M & I Bank (formerly Southwest Bank of St. Louis) Reviews

Went in to cash a check a client gave me for contractor work. The teller was talking to her friend for about 5 min after the transaction was done. How's this person doing, how's your week going and so on. Myself and the customer behind me were not happy. Finally my turn. She advised me I needed two forms of I D wich I did. She said it would cost me $10 to cash or have the check writer come to the bank and sign the check. It was signed. I called her and she wasn't happy. She didn't even believe me. She has been a customer there for 30 years. What a horrible experience. Never use this so called bank. Ripoff artist.

Stephanie (manager) and Rachel (banker) were very helpful getting a problem resolved for me in Dec 2019. The scanner had mis-read a check I was depositing. Both of them took time to get it taken care of. I really needed it resolved before the end of the calendar year, and Stephanie even called me after hours on New Year's Eve to let me know what was happening. They are both very friendly, as is Al, one of the tellers. Other people are nice, but I don't know their names.

I have been banking here since 2014. I have been dealing with unauthorized use of my accounts and identity theft. The bankers not only do not care, but they do everything they can to avoid investigating or providing me with information so that I can investigate. They have been very rude. Two bank managers have been very temperamental and hostile. I am just trying to find out where my money went, but they refuse to help. They have given me the run around at every turn. When I first suspected a problem, they said to close the account. I did. Then they claimed they couldn't get the info I wanted because the account was closed. They said to call the call center number. Call center said they don't have the information but the branch does. Some bankers would try to get info but others said it wasn't available. As soon as someone tries to help me, someone else stops them. There are "holes" in several account statements--where some days in the month are not covered by a statement. They do not know why and will not find out. They previously told me that, if I close all of my accounts, they won't help me at all. There have been inappropriate transactions on my current account. I have recently received a letter saying they are going to close my account because the relationship isn't good for either of us. At best, they are incompetent and rude. They might also be criminals. If they aren't, they are so incompetent that they enable fraud.

There i bet good but u have to have basicly 600 credit, i was 37 away an they said no

Sick to death of bad customer service, finally closed my account. This used to be a good place, IDK what the deal is the past several months but I'm glad I'm done.

The customer service here is a joke. They never have any tellers and expect to sit in the lobby or drive thru for 30mins.